Trying to update from Sync Version 3.0,19205 failed due to package err03

rlittle1970 · 20 March 2024 20:22

Looking for help here getting the package to go ahead and install. The files all downloaded onto the USB no problem. When installing on the vehicle I am in the Unpacking voicenav files when I get the red screen and it stops with the above mentioned error.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.19205

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
PKG Err03

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.12.50

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: General USB Disk USB Device
Size: 58.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CJF_1682462901000.TAR.GZ
MAP=4U5T-14G421-CHF_1682462859000.TAR.GZ
MAP=4U5T-14G421-CFF_1682462169000.TAR.GZ
MAP=4U5T-14G421-CGF_1682462518000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CDF_1682463264000.TAR.GZ
MAP=4U5T-14G421-CCF_1682461368000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAM_1682463335000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBM_1682463581000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCM_1682463747000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CJF_1682462901000.TAR.GZ (693.3MB)
4U5T-14G421-CHF_1682462859000.TAR.GZ (1006.4MB)
4U5T-14G421-CFF_1682462169000.TAR.GZ (1.1GB)
4U5T-14G421-CGF_1682462518000.TAR.GZ (1.1GB)
4U5T-14G421-CEF_1682461522000.TAR.GZ (1.1GB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CCF_1682461368000.TAR.GZ (1.1GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)
4U5T-14G422-CBM_1682463581000.TAR.GZ (784.2MB)
4U5T-14G422-CCM_1682463747000.TAR.GZ (536MB)

LOG
[3/20/2024 2:18:49 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.22 (2022) - NA (06 2022) (Updated Voice) 
[3/20/2024 2:18:49 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[3/20/2024 2:18:49 PM] MY20 Protection: Auto-Detect 
[3/20/2024 2:18:49 PM] Formatting USB drive
[3/20/2024 2:18:49 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/20/2024 2:18:56 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/20/2024 2:18:56 PM] Downloading: 1u5t-14g386-cb.tar.gz
[3/20/2024 2:18:58 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/20/2024 2:18:58 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[3/20/2024 2:18:58 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/20/2024 2:18:58 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[3/20/2024 2:18:58 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/20/2024 2:18:58 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/20/2024 2:18:58 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/20/2024 2:18:58 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[3/20/2024 2:19:03 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/20/2024 2:19:03 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/20/2024 2:19:03 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/20/2024 2:19:03 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[3/20/2024 2:19:10 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/20/2024 2:19:11 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/20/2024 2:19:11 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/20/2024 2:19:11 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[3/20/2024 2:19:21 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/20/2024 2:19:23 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/20/2024 2:19:23 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[3/20/2024 2:19:23 PM] Downloading: 4U5T-14G421-CJF_1682462901000.TAR.GZ
[3/20/2024 2:19:31 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[3/20/2024 2:19:32 PM] Downloaded: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[3/20/2024 2:19:32 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[3/20/2024 2:19:32 PM] Downloading: 4U5T-14G421-CHF_1682462859000.TAR.GZ
[3/20/2024 2:19:43 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[3/20/2024 2:19:45 PM] Downloaded: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[3/20/2024 2:19:45 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[3/20/2024 2:19:45 PM] Downloading: 4U5T-14G421-CFF_1682462169000.TAR.GZ
[3/20/2024 2:19:58 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[3/20/2024 2:20:00 PM] Downloaded: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[3/20/2024 2:20:00 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[3/20/2024 2:20:00 PM] Downloading: 4U5T-14G421-CGF_1682462518000.TAR.GZ
[3/20/2024 2:20:13 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[3/20/2024 2:20:16 PM] Downloaded: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[3/20/2024 2:20:16 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[3/20/2024 2:20:16 PM] Downloading: 4U5T-14G421-CEF_1682461522000.TAR.GZ
[3/20/2024 2:20:28 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[3/20/2024 2:20:30 PM] Downloaded: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[3/20/2024 2:20:30 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[3/20/2024 2:20:30 PM] Downloading: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[3/20/2024 2:20:45 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[3/20/2024 2:20:48 PM] Downloaded: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[3/20/2024 2:20:48 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[3/20/2024 2:20:48 PM] Downloading: 4U5T-14G421-CCF_1682461368000.TAR.GZ
[3/20/2024 2:21:01 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[3/20/2024 2:21:03 PM] Downloaded: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[3/20/2024 2:21:03 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[3/20/2024 2:21:03 PM] Downloading: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[3/20/2024 2:21:16 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[3/20/2024 2:21:18 PM] Downloaded: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[3/20/2024 2:21:18 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[3/20/2024 2:21:18 PM] Downloading: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[3/20/2024 2:21:29 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[3/20/2024 2:21:31 PM] Downloaded: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[3/20/2024 2:21:31 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[3/20/2024 2:21:31 PM] Downloading: 4U5T-14G424-CF_1682464057000.TAR.GZ
[3/20/2024 2:21:31 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[3/20/2024 2:21:31 PM] Downloaded: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[3/20/2024 2:21:31 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[3/20/2024 2:21:31 PM] Downloading: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[3/20/2024 2:21:44 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[3/20/2024 2:21:47 PM] Downloaded: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[3/20/2024 2:21:47 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[3/20/2024 2:21:47 PM] Downloading: 4U5T-14G422-CBM_1682463581000.TAR.GZ
[3/20/2024 2:21:56 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[3/20/2024 2:21:58 PM] Downloaded: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[3/20/2024 2:21:58 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[3/20/2024 2:21:58 PM] Downloading: 4U5T-14G422-CCM_1682463747000.TAR.GZ
[3/20/2024 2:22:04 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[3/20/2024 2:22:05 PM] Downloaded: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[3/20/2024 2:22:05 PM] Preparing USB drive
[3/20/2024 2:22:05 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/20/2024 2:22:05 PM] Copying: 1u5t-14g386-cb.tar.gz 
[3/20/2024 2:22:06 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/20/2024 2:22:06 PM] Copied: 1u5t-14g386-cb.tar.gz 
[3/20/2024 2:22:06 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/20/2024 2:22:06 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/20/2024 2:22:06 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/20/2024 2:22:06 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/20/2024 2:22:06 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/20/2024 2:22:06 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/20/2024 2:22:16 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/20/2024 2:22:17 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/20/2024 2:22:17 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/20/2024 2:22:17 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/20/2024 2:22:31 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/20/2024 2:22:32 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/20/2024 2:22:32 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/20/2024 2:22:32 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/20/2024 2:22:55 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/20/2024 2:22:57 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/20/2024 2:22:57 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[3/20/2024 2:22:57 PM] Copying: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[3/20/2024 2:23:13 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[3/20/2024 2:23:15 PM] Copied: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[3/20/2024 2:23:15 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[3/20/2024 2:23:15 PM] Copying: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[3/20/2024 2:23:38 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[3/20/2024 2:23:45 PM] Copied: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[3/20/2024 2:23:45 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[3/20/2024 2:23:45 PM] Copying: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[3/20/2024 2:24:11 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[3/20/2024 2:24:19 PM] Copied: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[3/20/2024 2:24:19 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[3/20/2024 2:24:19 PM] Copying: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[3/20/2024 2:24:46 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[3/20/2024 2:24:54 PM] Copied: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[3/20/2024 2:24:54 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[3/20/2024 2:24:54 PM] Copying: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[3/20/2024 2:25:20 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[3/20/2024 2:25:28 PM] Copied: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[3/20/2024 2:25:28 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[3/20/2024 2:25:28 PM] Copying: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[3/20/2024 2:25:59 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[3/20/2024 2:26:08 PM] Copied: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[3/20/2024 2:26:08 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[3/20/2024 2:26:08 PM] Copying: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[3/20/2024 2:26:35 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[3/20/2024 2:26:43 PM] Copied: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[3/20/2024 2:26:43 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[3/20/2024 2:26:43 PM] Copying: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[3/20/2024 2:27:09 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[3/20/2024 2:27:17 PM] Copied: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[3/20/2024 2:27:17 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[3/20/2024 2:27:17 PM] Copying: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[3/20/2024 2:27:42 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[3/20/2024 2:27:48 PM] Copied: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[3/20/2024 2:27:48 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[3/20/2024 2:27:48 PM] Copying: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[3/20/2024 2:27:48 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[3/20/2024 2:27:48 PM] Copied: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[3/20/2024 2:27:48 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[3/20/2024 2:27:48 PM] Copying: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[3/20/2024 2:28:20 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[3/20/2024 2:28:29 PM] Copied: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[3/20/2024 2:28:29 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[3/20/2024 2:28:29 PM] Copying: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[3/20/2024 2:28:48 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[3/20/2024 2:28:54 PM] Copied: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[3/20/2024 2:28:54 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[3/20/2024 2:28:54 PM] Copying: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[3/20/2024 2:29:08 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[3/20/2024 2:29:11 PM] Copied: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[3/20/2024 2:29:11 PM] Generating reformat.lst
[3/20/2024 2:29:11 PM] Generating autoinstall.lst
[3/20/2024 2:29:11 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 20 March 2024 20:29

Are you sure the unit has nav?

What’s the time when the red screen appears?.

Depending on your answers to the previous questions, you will need to get a proper USB device, not a cheap and generic as the one you are using.

rlittle1970 · 20 March 2024 20:37

The unit has the voice nav from the factory.

I will try a better USB drive. This one was brand new, but I know what you are saying about the geberic usb.

Makes it about 24 minutes before the trouble. I’ll get an better USB stick and try again. I will also get the file it’s failing on.

SaNdMaN · 20 March 2024 20:40

Based on this, it points towards a faulty / cheap USB device…
Try with a good quality brand like Sandisk, recreate the USB and try again.

system · 24 March 2024 12:06

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