Unable to update maps to 2.23 NA - Installation Failed - Error Code PKG_ERR04

Ford SYNC 3 Support
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1

Unable to update maps to 2.23 NA,
The error happens within the first 30 seconds after it says Installing Software Update. I had previously updated sync and maps for version 3.0 to 3.4.23188 NA, maps are currently at 2.22 NA. I had previously updated to the version I have about 6 months ago.

I tried re-downloading, different flash drives, and Master Reset. Every time I try to update the maps, I get the same error.
2018 Ford Explorer Platinum with Navigation

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Installation Failed - Error Code: PKG_ERR04 Download files again and try to reinstall

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.12.5.0 Windows Desktop

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: True
Install Mode: reformat (reformat)
Install Mode Overridden: True
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: UFD 3.0 Silicon-Power32G USB Device
Size: 28.9GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat FORCED  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[6/6/2024 5:28:40 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[6/6/2024 5:28:40 PM] Install Mode: reformat (reformat) Forced: True 
[6/6/2024 5:28:40 PM] MY20 Protection: Disabled / Not MY20 
[6/6/2024 5:28:40 PM] Formatting USB drive
[6/6/2024 5:28:40 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[6/6/2024 5:28:46 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[6/6/2024 5:28:46 PM] Downloading: 1u5t-14g386-cb.tar.gz
[6/6/2024 5:28:48 PM] Validating: 1u5t-14g386-cb.tar.gz 
[6/6/2024 5:28:48 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[6/6/2024 5:28:48 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[6/6/2024 5:28:48 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[6/6/2024 5:28:48 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[6/6/2024 5:28:48 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[6/6/2024 5:28:48 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/6/2024 5:28:48 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[6/6/2024 5:28:58 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/6/2024 5:28:59 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/6/2024 5:28:59 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/6/2024 5:28:59 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[6/6/2024 5:29:07 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/6/2024 5:29:09 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/6/2024 5:29:09 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[6/6/2024 5:29:09 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[6/6/2024 5:29:23 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[6/6/2024 5:29:26 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[6/6/2024 5:29:26 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[6/6/2024 5:29:26 PM] Downloading: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[6/6/2024 5:29:45 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[6/6/2024 5:29:47 PM] Downloaded: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[6/6/2024 5:29:47 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[6/6/2024 5:29:47 PM] Downloading: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[6/6/2024 5:29:59 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[6/6/2024 5:30:02 PM] Downloaded: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[6/6/2024 5:30:02 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[6/6/2024 5:30:02 PM] Downloading: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[6/6/2024 5:30:21 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[6/6/2024 5:30:26 PM] Downloaded: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[6/6/2024 5:30:26 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[6/6/2024 5:30:26 PM] Downloading: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[6/6/2024 5:30:37 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[6/6/2024 5:30:40 PM] Downloaded: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[6/6/2024 5:30:40 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[6/6/2024 5:30:40 PM] Downloading: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[6/6/2024 5:30:57 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[6/6/2024 5:31:01 PM] Downloaded: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[6/6/2024 5:31:01 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[6/6/2024 5:31:01 PM] Downloading: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[6/6/2024 5:31:18 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[6/6/2024 5:31:23 PM] Downloaded: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[6/6/2024 5:31:23 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[6/6/2024 5:31:23 PM] Downloading: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[6/6/2024 5:31:39 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[6/6/2024 5:31:44 PM] Downloaded: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[6/6/2024 5:31:44 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[6/6/2024 5:31:44 PM] Downloading: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[6/6/2024 5:32:02 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[6/6/2024 5:32:07 PM] Downloaded: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[6/6/2024 5:32:07 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[6/6/2024 5:32:07 PM] Downloading: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[6/6/2024 5:32:28 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[6/6/2024 5:32:33 PM] Downloaded: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[6/6/2024 5:32:33 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[6/6/2024 5:32:33 PM] Downloading: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[6/6/2024 5:32:52 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[6/6/2024 5:32:56 PM] Downloaded: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[6/6/2024 5:32:56 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[6/6/2024 5:32:56 PM] Downloading: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[6/6/2024 5:33:14 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[6/6/2024 5:33:19 PM] Downloaded: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[6/6/2024 5:33:19 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[6/6/2024 5:33:19 PM] Downloading: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[6/6/2024 5:33:34 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[6/6/2024 5:33:38 PM] Downloaded: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[6/6/2024 5:33:38 PM] Preparing USB drive
[6/6/2024 5:33:38 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[6/6/2024 5:33:38 PM] Copying: 1u5t-14g386-cb.tar.gz 
[6/6/2024 5:33:38 PM] Validating: 1u5t-14g386-cb.tar.gz 
[6/6/2024 5:33:38 PM] Copied: 1u5t-14g386-cb.tar.gz 
[6/6/2024 5:33:38 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[6/6/2024 5:33:38 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[6/6/2024 5:33:38 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[6/6/2024 5:33:38 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[6/6/2024 5:33:38 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/6/2024 5:33:38 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/6/2024 5:33:57 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/6/2024 5:34:00 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[6/6/2024 5:34:00 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/6/2024 5:34:00 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/6/2024 5:34:41 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/6/2024 5:34:47 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[6/6/2024 5:34:47 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[6/6/2024 5:34:47 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[6/6/2024 5:35:50 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[6/6/2024 5:35:58 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[6/6/2024 5:35:58 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[6/6/2024 5:35:58 PM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[6/6/2024 5:36:37 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[6/6/2024 5:36:42 PM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[6/6/2024 5:36:42 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[6/6/2024 5:36:42 PM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[6/6/2024 5:37:48 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[6/6/2024 5:37:56 PM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[6/6/2024 5:37:56 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[6/6/2024 5:37:56 PM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[6/6/2024 5:39:31 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[6/6/2024 5:39:44 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[6/6/2024 5:39:44 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[6/6/2024 5:39:44 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[6/6/2024 5:40:37 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[6/6/2024 5:40:44 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[6/6/2024 5:40:44 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[6/6/2024 5:40:44 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[6/6/2024 5:41:59 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[6/6/2024 5:42:10 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[6/6/2024 5:42:10 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[6/6/2024 5:42:10 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[6/6/2024 5:43:39 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[6/6/2024 5:43:51 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[6/6/2024 5:43:51 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[6/6/2024 5:43:51 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[6/6/2024 5:45:17 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[6/6/2024 5:45:28 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[6/6/2024 5:45:28 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[6/6/2024 5:45:28 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[6/6/2024 5:46:54 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[6/6/2024 5:47:05 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[6/6/2024 5:47:05 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[6/6/2024 5:47:05 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[6/6/2024 5:49:00 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[6/6/2024 5:49:15 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[6/6/2024 5:49:15 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[6/6/2024 5:49:15 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[6/6/2024 5:51:13 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[6/6/2024 5:51:29 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[6/6/2024 5:51:29 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[6/6/2024 5:51:29 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[6/6/2024 5:52:53 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[6/6/2024 5:53:04 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[6/6/2024 5:53:04 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[6/6/2024 5:53:04 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[6/6/2024 5:54:17 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[6/6/2024 5:54:27 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[6/6/2024 5:54:27 PM] Generating reformat.lst
[6/6/2024 5:54:27 PM] Generating autoinstall.lst
[6/6/2024 5:54:27 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

What build is Sync3 on currently?
Unplug anything plugged into the 2nd USB port even if its just a disconnected charging cable.

3

Sync 3.4.23188 and map 2.22 NA
nothing else plugged in

4

That’s your problem then.
If you’re already on .23188 your install method is DOWNGRADE not reformat.
The reformat tool will not run on 3.4.x, the version of Sync 3 has to be downgraded first.

5

thank you, I will try that

6

Thanks for helping, I appreciate it. I have selected the advanced install mode and selected the downgrade method. I am unsure what to select on the New Version settings screen.
What am I downgrading?
Do I select Version Sync 3.4.23188, or the last selection an older version Sync 3.4.23088?
Do I select keep existing maps, 2.23, or 2.22?

Thanks

7

Gonna be a new Sync version out soon. Ford is updating the UUU Tool with it right now.

1 Like
8

Reformat erases the Sync app and the maps.
Current version .23188
Target version .23188 with NA223 maps

9

Hi bill32399,
Do you know if the newer version you were referring to is out yet? If no, would you know roughly when?

THX !!

10

I’m flagging this as the solution, since it’s not wrong.
But the recommendation is to avoid overriding installation methods…
Most users do not understand what that does (this thread is an example), so it’s best to let Syn3updater decide by leaving it set to auto-detect.

1 Like
11

No idea when it will be out. It will be a simple update when it does hit and we will not know what it will cover.

12

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