Update error 3.4.20351 red screen

What is your SYNC Region? Mexico

What is your current SYNC Version? 3.4.20351

Do you have Navigation? si

Do you have a error message, if so what is it? pantalla roja


Please paste your log output or provide the URL to your log file below

CYANLABS - SYN3 UPDATER - V2.5.7.0

Branch: Release

Operating System: Microsoft Windows 10 Home Single Language (2009)

PREVIOUS CONFIGURATION

Version: 3.4.20351

Region: NA

Navigation: True

Mode: downgrade

DESTINATION DETAILS

Mode: Drive

Model: Kingston DataTraveler 2.0 USB Device 28.8GB

FileSystem: exFAT

Partition Type: MBR

REFORMAT.LST

GRACENOTES=4U5T-14G423-CB_1598636132000.TAR.GZ

APPS=5U5T-14G381-EM_1611967752000.TAR.GZ

VOICE=5U5T-14G391-CN_1615429328000.TAR.GZ

VOICE_NAV=4U5T-14G422-CCH_1615429127000.TAR.GZ

VOICE_NAV=4U5T-14G422-CBH_1615429039000.TAR.GZ

VOICE_NAV=4U5T-14G422-CAH_1615428946000.TAR.GZ

MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ

MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ

MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ

MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ

MAP=4U5T-14G421-CED_1615428554000.TAR.GZ

MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ

MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ

MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ

MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ

MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ

AUTOINSTALL.LST

; CyanLabs Syn3Updater 2.x - downgrade Mode - Sync 3.4.20351 NA

[SYNCGen3.0_ALL_PRODUCT]

Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz

Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz

Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ

Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ

Options = AutoInstall

[SYNCGen3.0_ALL]

Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz

Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz

Options = AutoInstall,Include,Transaction

FILES (19)

4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)

GB5T-14G386-SC_85041.tar.gz (1.8KB)

1u5t-14g386-cb.tar.gz (8.5MB)

4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)

5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)

5U5T-14G391-CN_1615429328000.TAR.GZ (385.4MB)

4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)

4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)

4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)

4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)

4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)

4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)

4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)

4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)

4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)

4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)

4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)

4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)

4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)

LOG

[06/05/2021 07:05:11 p. m.] Selected Region: NA - Release: Sync 3.4.20351 - Map Version: 2.20 (2020) - NA

[06/05/2021 07:05:11 p. m.] Install Mode: downgrade

[06/05/2021 07:05:11 p. m.] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ

[06/05/2021 07:05:13 p. m.] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:13 p. m.] Checking Existing File: GB5T-14G386-SC_85041.tar.gz

[06/05/2021 07:05:13 p. m.] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)

[06/05/2021 07:05:13 p. m.] Checking Existing File: 1u5t-14g386-cb.tar.gz

[06/05/2021 07:05:13 p. m.] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)

[06/05/2021 07:05:13 p. m.] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ

[06/05/2021 07:05:15 p. m.] Validated: 4U5T-14G423-CB_1598636132000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:15 p. m.] Checking Existing File: 5U5T-14G381-EM_1611967752000.TAR.GZ

[06/05/2021 07:05:18 p. m.] Validated: 5U5T-14G381-EM_1611967752000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:18 p. m.] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ

[06/05/2021 07:05:19 p. m.] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:19 p. m.] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ

[06/05/2021 07:05:21 p. m.] Validated: 4U5T-14G422-CCH_1615429127000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:21 p. m.] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ

[06/05/2021 07:05:24 p. m.] Validated: 4U5T-14G422-CBH_1615429039000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:24 p. m.] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ

[06/05/2021 07:05:28 p. m.] Validated: 4U5T-14G422-CAH_1615428946000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:28 p. m.] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ

[06/05/2021 07:05:31 p. m.] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:31 p. m.] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ

[06/05/2021 07:05:34 p. m.] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:34 p. m.] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ

[06/05/2021 07:05:38 p. m.] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:38 p. m.] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ

[06/05/2021 07:05:41 p. m.] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:41 p. m.] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ

[06/05/2021 07:05:45 p. m.] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:45 p. m.] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ

[06/05/2021 07:05:50 p. m.] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:50 p. m.] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ

[06/05/2021 07:05:53 p. m.] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:53 p. m.] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ

[06/05/2021 07:05:57 p. m.] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download)

[06/05/2021 07:05:57 p. m.] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ

[06/05/2021 07:06:01 p. m.] Validated: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Skipping Download)

[06/05/2021 07:06:01 p. m.] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ

[06/05/2021 07:06:01 p. m.] Validated: 4U5T-14G424-CD_1616778089000.TAR.GZ (Skipping Download)

[06/05/2021 07:06:01 p. m.] Preparing USB drive

[06/05/2021 07:06:01 p. m.] Formatting USB drive

[06/05/2021 07:06:01 p. m.] Re-creating partition table as MBR and formatting as ExFat on selected USB drive

[06/05/2021 07:06:09 p. m.] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ

[06/05/2021 07:06:09 p. m.] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ

[06/05/2021 07:08:09 p. m.] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ

[06/05/2021 07:08:29 p. m.] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ

[06/05/2021 07:08:29 p. m.] Checking Existing File: GB5T-14G386-SC_85041.tar.gz

[06/05/2021 07:08:29 p. m.] Copying: GB5T-14G386-SC_85041.tar.gz

[06/05/2021 07:08:29 p. m.] Validating: GB5T-14G386-SC_85041.tar.gz

[06/05/2021 07:08:29 p. m.] Copied: GB5T-14G386-SC_85041.tar.gz

[06/05/2021 07:08:29 p. m.] Checking Existing File: 1u5t-14g386-cb.tar.gz

[06/05/2021 07:08:29 p. m.] Copying: 1u5t-14g386-cb.tar.gz

[06/05/2021 07:08:31 p. m.] Validating: 1u5t-14g386-cb.tar.gz

[06/05/2021 07:08:32 p. m.] Copied: 1u5t-14g386-cb.tar.gz

[06/05/2021 07:08:32 p. m.] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ

[06/05/2021 07:08:32 p. m.] Copying: 4U5T-14G423-CB_1598636132000.TAR.GZ

[06/05/2021 07:10:54 p. m.] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ

[06/05/2021 07:11:16 p. m.] Copied: 4U5T-14G423-CB_1598636132000.TAR.GZ

[06/05/2021 07:11:16 p. m.] Checking Existing File: 5U5T-14G381-EM_1611967752000.TAR.GZ

[06/05/2021 07:11:16 p. m.] Copying: 5U5T-14G381-EM_1611967752000.TAR.GZ

[06/05/2021 07:14:51 p. m.] Validating: 5U5T-14G381-EM_1611967752000.TAR.GZ

[06/05/2021 07:15:24 p. m.] Copied: 5U5T-14G381-EM_1611967752000.TAR.GZ

[06/05/2021 07:15:24 p. m.] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ

[06/05/2021 07:15:24 p. m.] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ

[06/05/2021 07:17:00 p. m.] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ

[06/05/2021 07:17:13 p. m.] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ

[06/05/2021 07:17:13 p. m.] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ

[06/05/2021 07:17:13 p. m.] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ

[06/05/2021 07:19:30 p. m.] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ

[06/05/2021 07:19:53 p. m.] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ

[06/05/2021 07:19:53 p. m.] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ

[06/05/2021 07:19:53 p. m.] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ

[06/05/2021 07:23:07 p. m.] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ

[06/05/2021 07:23:38 p. m.] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ

[06/05/2021 07:23:38 p. m.] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ

[06/05/2021 07:23:38 p. m.] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ

[06/05/2021 07:29:06 p. m.] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ

[06/05/2021 07:29:44 p. m.] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ

[06/05/2021 07:29:44 p. m.] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ

[06/05/2021 07:29:44 p. m.] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ

[06/05/2021 07:32:28 p. m.] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ

[06/05/2021 07:32:51 p. m.] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ

[06/05/2021 07:32:51 p. m.] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ

[06/05/2021 07:32:51 p. m.] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ

[06/05/2021 07:36:55 p. m.] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ

[06/05/2021 07:37:34 p. m.] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ

[06/05/2021 07:37:34 p. m.] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ

[06/05/2021 07:37:34 p. m.] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ

[06/05/2021 07:42:09 p. m.] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ

[06/05/2021 07:42:55 p. m.] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ

[06/05/2021 07:42:55 p. m.] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ

[06/05/2021 07:42:55 p. m.] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ

[06/05/2021 07:47:22 p. m.] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ

[06/05/2021 07:48:05 p. m.] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ

[06/05/2021 07:48:05 p. m.] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ

[06/05/2021 07:48:05 p. m.] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ

[06/05/2021 07:52:35 p. m.] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ

[06/05/2021 07:53:21 p. m.] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ

[06/05/2021 07:53:21 p. m.] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ

[06/05/2021 07:53:21 p. m.] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ

[06/05/2021 07:58:43 p. m.] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ

[06/05/2021 07:59:35 p. m.] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ

[06/05/2021 07:59:35 p. m.] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ

[06/05/2021 07:59:35 p. m.] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ

[06/05/2021 08:04:02 p. m.] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ

[06/05/2021 08:04:46 p. m.] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ

[06/05/2021 08:04:46 p. m.] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ

[06/05/2021 08:04:46 p. m.] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ

[06/05/2021 08:09:30 p. m.] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ

[06/05/2021 08:10:18 p. m.] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ

[06/05/2021 08:10:18 p. m.] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ

[06/05/2021 08:10:18 p. m.] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ

[06/05/2021 08:14:50 p. m.] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ

[06/05/2021 08:15:35 p. m.] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ

[06/05/2021 08:15:35 p. m.] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ

[06/05/2021 08:15:35 p. m.] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ

[06/05/2021 08:15:35 p. m.] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ

[06/05/2021 08:15:35 p. m.] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ

[06/05/2021 08:15:35 p. m.] Generating reformat.lst

[06/05/2021 08:15:35 p. m.] Generating autoinstall.lst

[06/05/2021 08:15:35 p. m.] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!


Please describe in detail your issue below

ERROR IN 4U5T-14G421-CBD_1615428261000.TAR.GZ

2021 Ecosport. You did read the warnings about using reformat?

Did you get a picture of the error, screenshot? Usually this error is because of the usb, or you are placing maps on a NON-NAV APIM. Does the APIM function at this point or is it still stuck in install mode?

Please post in english

2021 Ecosport. Did you read the warnings about using reformat?
Yes

Did you get a picture of the error, screenshot? Usually this error is due to usb or you are putting maps on a NO NAV APIM.
enable the nav with forscan, a legend came out where it said that it had no maps, it occurred to me to update already with maps

Is APIM working right now or is it still stuck in install mode?

it’s stuck, it restarts

Recreate the usb with NO MAPS, load it in the vehicle to recover the unit. Then run the APIM Interrogator tool and post the results here.

What is the APIM Interrogator tool.

Hello.

It’s documented here → Create Interrogator Lo... | Cyanlabs Docs

It provides information about the APIM.

it didn’t work, after 1.5 hrs. with the key on.

Post your log file and Interrogator file.

he won’t let me, he’s trying to install the maps

log file interrogator:

CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home Single Language (2009)

PREVIOUS CONFIGURATION
Version: 3.4.20351
Region: NA
Navigation: False
Mode: autoinstall

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 2.0 USB Device 28.8GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Interrogator Log Utility

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-AD_1606255780000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AD_1606255780000.TAR.GZ
Options = AutoInstall

FILES (4)
4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)
5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)
5U5T-14G391-CN_1615429328000.TAR.GZ (385.4MB)
GB5T-14G386-AD_1606255780000.TAR.GZ (46.1KB)

LOG
[07/05/2021 09:45:07 p. m.] Selected Region: - Release: Interrogator Log Utility - Map Version:
[07/05/2021 09:45:07 p. m.] Install Mode: autoinstall
[07/05/2021 09:45:07 p. m.] Checking Existing File: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:07 p. m.] Downloading: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:08 p. m.] Validating: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:08 p. m.] Downloaded: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:08 p. m.] Preparing USB drive
[07/05/2021 09:45:08 p. m.] Formatting USB drive
[07/05/2021 09:45:08 p. m.] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[07/05/2021 09:45:15 p. m.] Checking Existing File: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:15 p. m.] Copying: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:15 p. m.] Validating: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:15 p. m.] Copied: GB5T-14G386-AD_1606255780000.TAR.GZ
[07/05/2021 09:45:15 p. m.] Generating Autoinstall.lst
[07/05/2021 09:45:15 p. m.] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Do this:

The unit is stuck in boot mode. To recover the unit so you can start over again, install Sync 3.3.19052 outlined below.

Make a usb with the following:
In the root of the usb, place a new reformat.lst file with the content below.
In the root of the usb, copy a DONTINDX.MSA (if you don’t have it, it’s optional.)
Make a folder called SyncMyRide.
In the SyncMyRide folder, place Sync 3.3.19052 app file.
4U5T-14G381-AN_1552583626000.TAR.GZ (available in the IVSU database on this site.) You have this in your previous install set.

The contents of the reformat.lst file, 1 entry:

4U5T-14G381-AN_1552583626000.TAR.GZ

If the unit is in reformat or boot mode, it will just install this file and boot to Sync 3.3.19052. If the unit is not stuck here, nothing will happen.

The USB drive file and folder structure will look like this:

  • Root:
  • • reformat.lst
  • • DONTINDX.MSA
  • • (folder) SyncMyRide
    `* 4U5T-14G381-AN_1552583626000.TAR.GZ

You can just copy this reformat.lst file if you wish…

reformat.lst (42 Bytes)

Once you have the unit recovered and booted, run the Interrogator tool and post the results.

Thank you very much, it already worked.

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