Update failed?

[ardevor01]

I ran the updater and put everything on my flash drive. I plugged the flash drive in and it went to the update screen. Now it is stuck at the changing pictures and says please insert USB even though I never removed it.

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SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.18093

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Please insert usb stick

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

Didn't get one since it never ran the update. Or if I do have one I don't know how to get to it

[SaNdMaN]

Provide the log, it’s been created when you created the USB. It’s also contained in Syn3Updater 's log tab.

Also, make sure no other USB device is connected but the upgrade USB.

[ardevor01]

Thanks, but I actually got it. I swapped the USB port from my 2017 expedition and plugged it into the taurus I’m working in and immediately sync saw the flash drive and started the update. I knew one port was bad of the two USB ports in the taurus so when I went to update it apparently killed the second USB port. Thanks though.

[SaNdMaN]

Yep, a good working USB port always fixes things…