Update from 2.0 to 3.4 and now my Navigation Maps are not loading

Ford Help & Support
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1

I’ve updated my 2017 Expedition Limited Sync3 system from 2.0.16074 to Sync 3.4.22251, and now the Navigation maps are not loading. All I see is the rotating circle and the message “Loading map…”

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.0.16074

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
No error message. Just a “Loading Maps…” message and rotating circle.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 2.0.16074
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Mass Storage Device USB Device
Size: 29.3GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[1/9/2023 11:49:54 AM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: 2.21 (2021) - NA 
[1/9/2023 11:49:54 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[1/9/2023 11:49:54 AM] MY20 Protection: Auto-Detect 
[1/9/2023 11:49:54 AM] Formatting USB drive
[1/9/2023 11:49:54 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[1/9/2023 11:50:01 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:50:01 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[1/9/2023 11:50:01 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:50:03 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:03 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:50:06 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:06 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:50:11 AM] Validated: NU5T-14G381-AB_1665525837000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:11 AM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:50:17 AM] Validated: 4U5T-14G421-CAE_1644006917000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:17 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:50:20 AM] Validated: 4U5T-14G422-CCK_1644009966000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:20 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 11:50:26 AM] Validated: 4U5T-14G422-CBK_1644010207000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:26 AM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 11:50:32 AM] Validated: 4U5T-14G422-CAK_1644007869000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:32 AM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 11:50:37 AM] Validated: 4U5T-14G421-CHE_1644007810000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:37 AM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 11:50:41 AM] Validated: 4U5T-14G421-CGE_1644007746000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:41 AM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 11:50:44 AM] Validated: 4U5T-14G421-CJE_1644007404000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:44 AM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 11:50:49 AM] Validated: 4U5T-14G421-CFE_1644007219000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:49 AM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 11:50:54 AM] Validated: 4U5T-14G421-CEE_1644007167000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:54 AM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 11:50:59 AM] Validated: 4U5T-14G421-CDE_1644007104000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:59 AM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 11:51:04 AM] Validated: 4U5T-14G421-CCE_1644007033000.TAR.GZ (Skipping Download) 
[1/9/2023 11:51:04 AM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 11:51:08 AM] Validated: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Skipping Download) 
[1/9/2023 11:51:08 AM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 11:51:08 AM] Validated: 4U5T-14G424-CE_1644243346000.TAR.GZ (Skipping Download) 
[1/9/2023 11:51:08 AM] Preparing USB drive
[1/9/2023 11:51:08 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:08 AM] Copying: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:09 AM] Validating: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:09 AM] Copied: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:09 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:51:09 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:51:43 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:52:06 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:52:06 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:52:06 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:52:58 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:53:31 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:53:31 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:53:31 AM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:54:49 AM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:55:40 AM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:55:40 AM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:55:40 AM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:57:14 AM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:58:15 AM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:58:15 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:58:15 AM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:59:05 AM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:59:37 AM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:59:37 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 11:59:37 AM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 12:00:45 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 12:01:31 PM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 12:01:31 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:01:31 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:03:25 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:04:40 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:04:40 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:04:40 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:06:10 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:07:08 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:07:08 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:07:08 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:08:49 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:09:55 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:09:55 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:09:55 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:10:54 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:11:33 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:11:33 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:11:33 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:13:11 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:14:15 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:14:15 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:14:15 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:15:54 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:16:59 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:16:59 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:16:59 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:18:57 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:20:13 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:20:13 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:20:13 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:21:52 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:22:56 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:22:56 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:22:56 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:24:37 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:25:43 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:25:43 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Generating reformat.lst
[1/9/2023 12:25:43 PM] Generating autoinstall.lst
[1/9/2023 12:25:43 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Have you master reset?

4

No need. The map actually loaded up finally. I’m not sure what caused the delay, but it is all working now. You can close this post.

5

Actually , it was needed, that’s why I asked, since it’s required and is the last step in the tutorials.

That’s why you had that issue (and potentially others).

7

I didn’t have to do a master reset though. It just started working all by itself. Is this a step that I missed in the install guide? I didn’t see it in the guide. I’ll look through it again, but a link to the specific text would be appreciated. Thanks!

One clarification. When I wrote “not necessary” in my last post, I didn’t mean to imply the master reset was not necessary. I meant to convey that this ticket/post was no longer necessary for me. That said, I still didn’t have to perform a master reset. Everthing is working great without that. Thanks for the quick response!

1 Like
8

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image788×142 78.7 KB

9

Thank you. I even saw that mode being used during the installation. Just didn’t think about it. If I use the master reset though, I assume I’ll lose all my settings?

10

Yes, if it’s all working now don’t worry about it but things like you experienced are usually fixed immediately by a master reset.

11

Cool. Thanks for the help!

12

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.