Update from 2.0 to 3.4 and now my Navigation Maps are not loading

I’ve updated my 2017 Expedition Limited Sync3 system from 2.0.16074 to Sync 3.4.22251, and now the Navigation maps are not loading. All I see is the rotating circle and the message “Loading map…”


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.0.16074

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
No error message. Just a “Loading Maps…” message and rotating circle.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 2.0.16074
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Mass Storage Device USB Device
Size: 29.3GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[1/9/2023 11:49:54 AM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: 2.21 (2021) - NA 
[1/9/2023 11:49:54 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[1/9/2023 11:49:54 AM] MY20 Protection: Auto-Detect 
[1/9/2023 11:49:54 AM] Formatting USB drive
[1/9/2023 11:49:54 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[1/9/2023 11:50:01 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:50:01 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[1/9/2023 11:50:01 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:50:03 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:03 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:50:06 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:06 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:50:11 AM] Validated: NU5T-14G381-AB_1665525837000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:11 AM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:50:17 AM] Validated: 4U5T-14G421-CAE_1644006917000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:17 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:50:20 AM] Validated: 4U5T-14G422-CCK_1644009966000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:20 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 11:50:26 AM] Validated: 4U5T-14G422-CBK_1644010207000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:26 AM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 11:50:32 AM] Validated: 4U5T-14G422-CAK_1644007869000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:32 AM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 11:50:37 AM] Validated: 4U5T-14G421-CHE_1644007810000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:37 AM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 11:50:41 AM] Validated: 4U5T-14G421-CGE_1644007746000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:41 AM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 11:50:44 AM] Validated: 4U5T-14G421-CJE_1644007404000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:44 AM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 11:50:49 AM] Validated: 4U5T-14G421-CFE_1644007219000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:49 AM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 11:50:54 AM] Validated: 4U5T-14G421-CEE_1644007167000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:54 AM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 11:50:59 AM] Validated: 4U5T-14G421-CDE_1644007104000.TAR.GZ (Skipping Download) 
[1/9/2023 11:50:59 AM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 11:51:04 AM] Validated: 4U5T-14G421-CCE_1644007033000.TAR.GZ (Skipping Download) 
[1/9/2023 11:51:04 AM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 11:51:08 AM] Validated: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Skipping Download) 
[1/9/2023 11:51:08 AM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 11:51:08 AM] Validated: 4U5T-14G424-CE_1644243346000.TAR.GZ (Skipping Download) 
[1/9/2023 11:51:08 AM] Preparing USB drive
[1/9/2023 11:51:08 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:08 AM] Copying: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:09 AM] Validating: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:09 AM] Copied: 1u5t-14g386-cb.tar.gz 
[1/9/2023 11:51:09 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:51:09 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:51:43 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:52:06 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[1/9/2023 11:52:06 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:52:06 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:52:58 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:53:31 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[1/9/2023 11:53:31 AM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:53:31 AM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:54:49 AM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:55:40 AM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[1/9/2023 11:55:40 AM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:55:40 AM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:57:14 AM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:58:15 AM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[1/9/2023 11:58:15 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:58:15 AM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:59:05 AM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:59:37 AM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[1/9/2023 11:59:37 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 11:59:37 AM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 12:00:45 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 12:01:31 PM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[1/9/2023 12:01:31 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:01:31 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:03:25 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:04:40 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[1/9/2023 12:04:40 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:04:40 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:06:10 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:07:08 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[1/9/2023 12:07:08 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:07:08 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:08:49 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:09:55 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[1/9/2023 12:09:55 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:09:55 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:10:54 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:11:33 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[1/9/2023 12:11:33 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:11:33 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:13:11 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:14:15 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[1/9/2023 12:14:15 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:14:15 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:15:54 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:16:59 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[1/9/2023 12:16:59 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:16:59 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:18:57 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:20:13 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[1/9/2023 12:20:13 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:20:13 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:21:52 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:22:56 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[1/9/2023 12:22:56 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:22:56 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:24:37 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:25:43 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[1/9/2023 12:25:43 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[1/9/2023 12:25:43 PM] Generating reformat.lst
[1/9/2023 12:25:43 PM] Generating autoinstall.lst
[1/9/2023 12:25:43 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Have you master reset?

No need. The map actually loaded up finally. I’m not sure what caused the delay, but it is all working now. You can close this post.

Actually , it was needed, that’s why I asked, since it’s required and is the last step in the tutorials.

That’s why you had that issue (and potentially others).

I didn’t have to do a master reset though. It just started working all by itself. Is this a step that I missed in the install guide? I didn’t see it in the guide. I’ll look through it again, but a link to the specific text would be appreciated. Thanks!

One clarification. When I wrote “not necessary” in my last post, I didn’t mean to imply the master reset was not necessary. I meant to convey that this ticket/post was no longer necessary for me. That said, I still didn’t have to perform a master reset. Everthing is working great without that. Thanks for the quick response!

1 Like

Thank you. I even saw that mode being used during the installation. Just didn’t think about it. If I use the master reset though, I assume I’ll lose all my settings?

Yes, if it’s all working now don’t worry about it but things like you experienced are usually fixed immediately by a master reset.

Cool. Thanks for the help!

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