Update message start but nothing happens in 40 minutes

Hi!

I updated from original SYNC3 OS to 3.4.21265 some months ago, now I wanted to update again to the last version but when I power on engine and connect the USB, appears the message “updating”, but nothing has happened in about 40 minutes…

I has powered off engine, disconnect USB, power on again and SYNC3 has start normally, I hope tomorrow all will be ok too.

What I can be doing wrong? When I did the first update I think all be the same…

Thanks!


SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.21265

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
The updating message appears, but doesn’t do anything in about 40 minutes. I have power off car, disconnect USB, start again and everything has start correctly.

The problem is that I can’t update.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21265
Region: EU
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 57,8GB
FileSystem: FAT32
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - Autoinstall Mode - Sync 3.4.22251 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-AT_1660763323000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-AT_1660763323000.TAR.GZ
Item2 = GRACENOTES - 4U5T-14G423-AC_1615425645000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G423-AC_1615425645000.TAR.GZ
Item3 = ENH_DAB - 1U5T-14G658-AH_1644006443000.TAR.GZ
Open3 = SyncMyRide\1U5T-14G658-AH_1644006443000.TAR.GZ
Item4 = APPS - NU5T-14G381-AB_1665525837000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AB_1665525837000.TAR.GZ
Options = AutoInstall


FILES (4)
5U5T-14G391-AT_1660763323000.TAR.GZ (1,5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869,8MB)

LOG
[06/12/2022 19:36:22] Selected Region: EU - Release: Sync 3.4.22251 - Map Version: Mantener Mapas Existentes 
[06/12/2022 19:36:22] Install Mode: Auto-Detect (autoinstall) Forced: False 
[06/12/2022 19:36:22] MY20 Protection: Auto-Detect 
[06/12/2022 19:36:22] Formatting USB drive
[06/12/2022 19:36:22] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[06/12/2022 19:36:34] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/12/2022 19:36:44] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download) 
[06/12/2022 19:36:44] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/12/2022 19:36:49] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[06/12/2022 19:36:49] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/12/2022 19:36:50] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[06/12/2022 19:36:50] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[06/12/2022 19:36:50] Downloading: NU5T-14G381-AB_1665525837000.TAR.GZ
[06/12/2022 19:37:45] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[06/12/2022 19:37:51] Downloaded: NU5T-14G381-AB_1665525837000.TAR.GZ 
[06/12/2022 19:37:51] Preparing USB drive
[06/12/2022 19:37:51] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/12/2022 19:37:51] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/12/2022 19:39:41] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/12/2022 19:40:13] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/12/2022 19:40:13] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/12/2022 19:40:13] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/12/2022 19:40:59] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/12/2022 19:41:12] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[06/12/2022 19:41:12] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/12/2022 19:41:12] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/12/2022 19:41:17] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/12/2022 19:41:18] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/12/2022 19:41:18] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[06/12/2022 19:41:18] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[06/12/2022 19:42:18] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[06/12/2022 19:42:32] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[06/12/2022 19:42:32] Generating Autoinstall.lst
[06/12/2022 19:42:32] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

From the log’s perspective, unless I’m missing something, it’s ok.
You created an USB for upgrading only Sync3, not maps.
That should be quick.

With Syn3updater, create a interrogator log and post here the results. Redact your VIN from the file’s name and content if you care about it.

I want to confirm you have enough free space.

Hi!

Thanks for your replay.

Finally when I have used the car, there was a icon at top right with the arrow and the box, touching it appears the message of correct update, and the version in settings was the correct.

I had to restore it because Android Auto didn’t work ok, but then everything perfect!!

I don’t know why it’s happening this.

In few days I wanted to update maps. I hope it will be ok…

Thanks!