Update to 22110 on 2017 Explorer- Lost ability to connect to FordPass

I recently updated to 22110 and noticed that FordPass no longer shows up under the Apps tab and when I go to scan for apps, I get an alert that says that no sync apps found when my phone is connected via USB.

I used to be able to see limited information (no connected car module in this year) about the vehicle on the FordPass App, but there is no longer any info showing.

I suspect it is related to upgrading to 22110 from 21194, I wanted to see if anyone could shed some light on this before I downgraded


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 21194

New SYNC Version: 22110

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.10.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

I have attempted to update my wifes fusion and I didn't upload the log file for the explorer update before formatting the USB to update the fusion

This is normal, believe it or not. Ford is deprecating App Link completely. Sirius Travel Link and a few others will be available for the near future, but FordPass has already been removed.

You should upgrade to 3.4.22251 for the Fusion since it is a CGEA 1.3 vehicle.

Believe it or not the Fusion is still on 21194, I tried to update it to 22251 but kept getting an error once the update started. It’s a My20 and its giving me a run for my money… I am sure there is a small step or setting I am missing that is tripping me up.

If you are using REFORMAT mode it will not work. ALSO, DO NOT REFORMAT a MY20+ vehicle, it will brick the APIM.

You need to be using AUTOINSTALL.

To be clear, you have a 2017 Explorer and a 2020 Fusion.

Correct 2017 Explorer and a 2020 Fusion. I was aware the reformat would brick the APIM. I used the Interrogator tool that is within the updater to ensure the settings were set to avoid bricking the APIM. I did load the 2022 map files as well, I have been trying to read up to see if there was something I was overlooking with the map update, but got busy with work and haven’t had a chance to get back to reading up.

Did you download the maps from Ford with the license and install those? I have not seen any issues with those…

Can you post your autoinstall.lst file contents for the autoinstall you used for the Fusion?

looks like I had attempted to install 22110 vs 222251

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21194
Region:
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Enabled

DESTINATION DETAILS
Mode: Drive
Model: PNY USB 2.0 FD USB Device
Size: 30GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - Autoinstall Mode - Sync 3.4.22110 NA

[SYNCGen3.0_3.0.1_PRODUCT]
Item1 = MAP_LICENSE - 4U5T-14G424-CE_1644243346000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G424-CE_1644243346000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CDE_1644007104000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CDE_1644007104000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CGE_1644007746000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CGE_1644007746000.TAR.GZ
Item4 = MAP - 4U5T-14G421-CEE_1644007167000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G421-CEE_1644007167000.TAR.GZ
Item5 = MAP - 4U5T-14G421-CJE_1644007404000.TAR.GZ
Open5 = SyncMyRide\4U5T-14G421-CJE_1644007404000.TAR.GZ
Options = AutoInstall

[SYNCGen3.0_3.0.1]
Item1 = VOICE_NAV - 4U5T-14G422-CAK_1644007869000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G422-CAK_1644007869000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CBE_1644006981000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CBE_1644006981000.TAR.GZ
Item3 = APPS - 5U5T-14G381-EZ_1652218180000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G381-EZ_1652218180000.TAR.GZ
Item4 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item5 = VOICE - 5U5T-14G391-CR_1644007976000.TAR.GZ
Open5 = SyncMyRide\5U5T-14G391-CR_1644007976000.TAR.GZ
Options = AutoInstall, Include, Transaction

[SYNCGen3.0_ALL]
Item1 = MAP - 4U5T-14G421-CCE_1644007033000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G421-CCE_1644007033000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CFE_1644007219000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CFE_1644007219000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CAE_1644006917000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CAE_1644006917000.TAR.GZ
Item4 = MAP - 4U5T-14G421-CHE_1644007810000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G421-CHE_1644007810000.TAR.GZ
Options = Delay, Include, Transaction

FILES (14)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G381-EZ_1652218180000.TAR.GZ (869.8MB)
5U5T-14G391-CR_1644007976000.TAR.GZ (385.5MB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)

LOG
[10/15/2022 3:22:24 PM] Selected Region: NA - Release: Sync 3.4.22110 - Map Version: NA - 2022-07-10 - 1657471207
[10/15/2022 3:22:24 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[10/15/2022 3:22:24 PM] MY20 Protection: Enabled
[10/15/2022 3:22:24 PM] Formatting USB drive
[10/15/2022 3:22:24 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/15/2022 3:22:35 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/15/2022 3:22:36 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:36 PM] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/15/2022 3:22:39 PM] Validated: 5U5T-14G381-EZ_1652218180000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:39 PM] Checking Existing File: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/15/2022 3:22:40 PM] Validated: 5U5T-14G391-CR_1644007976000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:40 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/15/2022 3:22:40 PM] Validated: 4U5T-14G424-CE_1644243346000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:40 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/15/2022 3:22:43 PM] Validated: 4U5T-14G421-CAE_1644006917000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:43 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/15/2022 3:22:47 PM] Validated: 4U5T-14G421-CHE_1644007810000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:47 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/15/2022 3:22:50 PM] Validated: 4U5T-14G421-CGE_1644007746000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:50 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/15/2022 3:22:52 PM] Validated: 4U5T-14G421-CJE_1644007404000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:52 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/15/2022 3:22:56 PM] Validated: 4U5T-14G421-CFE_1644007219000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:56 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/15/2022 3:22:59 PM] Validated: 4U5T-14G421-CEE_1644007167000.TAR.GZ (Skipping Download)
[10/15/2022 3:22:59 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/15/2022 3:23:03 PM] Validated: 4U5T-14G421-CDE_1644007104000.TAR.GZ (Skipping Download)
[10/15/2022 3:23:03 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/15/2022 3:23:06 PM] Validated: 4U5T-14G421-CCE_1644007033000.TAR.GZ (Skipping Download)
[10/15/2022 3:23:06 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/15/2022 3:23:10 PM] Validated: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Skipping Download)
[10/15/2022 3:23:10 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/15/2022 3:23:14 PM] Validated: 4U5T-14G422-CAK_1644007869000.TAR.GZ (Skipping Download)
[10/15/2022 3:23:14 PM] Preparing USB drive
[10/15/2022 3:23:14 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/15/2022 3:23:14 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/15/2022 3:24:18 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/15/2022 3:24:46 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/15/2022 3:24:46 PM] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/15/2022 3:24:46 PM] Copying: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/15/2022 3:26:21 PM] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/15/2022 3:27:05 PM] Copied: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/15/2022 3:27:05 PM] Checking Existing File: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/15/2022 3:27:05 PM] Copying: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/15/2022 3:27:48 PM] Validating: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/15/2022 3:28:07 PM] Copied: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/15/2022 3:28:07 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/15/2022 3:28:07 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/15/2022 3:28:07 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/15/2022 3:28:07 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/15/2022 3:28:07 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/15/2022 3:28:07 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/15/2022 3:30:01 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/15/2022 3:30:54 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/15/2022 3:30:54 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/15/2022 3:30:54 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/15/2022 3:32:43 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/15/2022 3:33:34 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/15/2022 3:33:34 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/15/2022 3:33:34 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/15/2022 3:35:44 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/15/2022 3:36:41 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/15/2022 3:36:41 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/15/2022 3:36:41 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/15/2022 3:37:54 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/15/2022 3:38:28 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/15/2022 3:38:28 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/15/2022 3:38:28 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/15/2022 3:40:31 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/15/2022 3:41:27 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/15/2022 3:41:27 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/15/2022 3:41:27 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/15/2022 3:43:28 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/15/2022 3:44:24 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/15/2022 3:44:24 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/15/2022 3:44:24 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/15/2022 3:46:49 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/15/2022 3:47:57 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/15/2022 3:47:57 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/15/2022 3:47:57 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/15/2022 3:49:57 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/15/2022 3:50:53 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/15/2022 3:50:53 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/15/2022 3:50:53 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/15/2022 3:52:58 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/15/2022 3:53:56 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/15/2022 3:53:56 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/15/2022 3:53:56 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/15/2022 3:56:18 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/15/2022 3:57:23 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/15/2022 3:57:23 PM] Generating Autoinstall.lst
[10/15/2022 3:57:23 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

I recommend you split the installation to Sync apps and NAV separately.
Where did you get the license file? If you did not download it from Ford the maps will not install.

They map files were downloaded through the updater.

If you mean Syn3Updater, it won’t have the necessary license file. That will only come through Ford officially. That’s the only method of updating these maps without the reformat option.

Ford - Sync3 Map Update (syncnavigation.com)

Your Fusion should be eligible for free map updates. You can use the Ford installer if you wish, or drop the Ford generated license file into the Syn3Updater folder on your pc (under Downloads) and use the Syn3 Updater for the installation.

1 Like

My 20 Fusion just got the 22200 update and I also got the free 2.21 maps. I would stay with these since it is a 2020 and maybe still under warranty.

I just downloaded the latest sync update from the Ford site and am installing it now, next is the map update. The last time I checked the Ford site it showed no updates available for sync or maps so I went straight for sync 3 updater not thinking to check the Ford site again to see if an update was now available.

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