Updated from version 1.0 to 3.0 for carplay, dont have voice rec or carplay now

Ford SYNC 3 Support Ford Update Support
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i updated so i could use carplay, and bought the new module but neither carplay nor voice controls work now, i tried to use Syn3 to force it into a newer update but the radio installed it but didnt update it

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 1.0.15139

New SYNC Version: 3.0.23219

Do you have a error message, if so what is it?
no error messges.

Update Method: Official Ford

2

Also a note to add forscan shows my apim has a fault code of U3000:04