It is a non nav unit. I didn’t change any splash screens. Kept it at the Ford RS splash screen that is default. I do not have forscan. I’ll probably order the adapter if it will fix the issue.
The log file does not indicate any issues with the installation. I can’t think of anything else that would be wrong. If it is the settings, this is not unheard of, as there have been a few cases here with this issue.
Can you post a pic of the display autoinstall message after the forced reboot?
You will want to look at the Splash (Boot) Screen settings and Theme settings, make sure you are not set for a 10" screen. Should be set for FordMY20 for Sync 3.4. Attached is an APIM spreadsheet with all the settings. APIM As Built Database.xlsx (62.7 KB)
First thing is to save a vehicle profile, second thing is to save the APIM asbuilt data.
Beyond trying to change the theme via FORScan I would suggest trying a downgrade and clean reformat back to 3.4.21194 if possible (I realize the screen is black so this may be difficult). That way we can ensure that there is no settings/config issues within the SYNC filesystem itself.
Little update. I looked around in forscan for the items F150chief suggested. Still acts as if it loads the splash screen and then doesn’t continue loading. I am not sure if downgrading is possible? its like the system freezes. Unless i can just downgrade it and it’ll be working am not quite sure.
Yes, that would be correct. It should take about 10-15 minutes to perform the downgrade if it works.
Looks like it’s at Ford MY20 theme and RS boot screen. Did you change these or were they set to that already? If you changed it, you might need to perform a module reset. In FORScan, in the Tools menu, APIM Reset.
Can you get to the APIM Asbuilt Configuration page? Looks like this…
If you can, at the bottom there is a save all button. Save the config. It will name the file automatically.
If you do not have the asbuilt configuration for your vehicle, go to Index - FordServiceInfo.Com (motorcraftservice.com) and input your VIN. This will take you to the asbuilt data for your vehicle. Download the .ab file and place it in the Asbuilt folder for FORScan. This will be under MyDocuments on the computer. When you select the Restore All button at the bottom, this will allow you to load the factory asbuilt for the APIM and see if it will recover that way. Just say yes to program it even if it says there is no changes. Once the APIM reboots, it might come back.
I did change it to the MY20, that was the only change from ford timeless which it was on prior. I did the APIM reset. plugged in the usb to downgrade. Waited around 45 min nothing happened. Is there a way I can use forscan to downgrade the APIM?
The symptom of not being able to save any settings is a classic sign of failing emmc on the apim, your symptoms are unusual indicating hardware failure. You may need to obtain a replacement apim.
That is what I found searching around also, unfortunately. I think that the EMMC has bad blocks(?) and unfortunately when it was updated wrote into those. When it was on Sync 3.0, it probably did not use that area in the storage so there was no issue. Just a guess…
The unit was previously upgraded to 3.3.19052. A 2017 APIM would not have been on this revision from the factory.
If a downgrade to 3.3 works, I would suggest again the clean reformat to 3.4.21194 directly to see if that fixes the issues. I’m thinking something got messed up along the line with all these delta updates to a bunch of different applications/files.
Since you have FORScan, you could try to reload the firmware, specifically the ECU Config/Illumination Strategy. You will need a paid license for FORScan to program firmware. Read the attached file for instructions. If this does not revive it, it’s not likely to be fixed.