EDIT: I can’t edit the subject. Build version is 23188
I am new to owing an explorer, I’ve had the vehicle for about a month.
From the Ford website, I downloaded the update for my 2020 Explorer Platinum with tech package from Sync 3.4, Build 21194 to Sync 3.4, Build 23188. That update went without any problems. I uploaded the complete update log to ford.com and it now shows I have the latest version.
However, since I have the car connected to wifi, the car has not attempted to download two additional packages but they never complete the download, despite having my car next to the window to my office which was my wifi router. So the signal is strong.
The packages are:
Any idea what these packages contain or why they keep failing to download? I had the car running for about two hours yesterday and these packages wouldn’t download more than 70% then it would quit downloading.
SYNC Region: NA
Navigation Variant: Nav
Manufacturer Year: 2020
Install Type: Factory
Old SYNC Version: 3.4.21194
New SYNC Version: 3.4.23188
Do you have a error message, if so what is it?
No error messages at this time. Just fails to download each of those packages.
Update Method: Official Ford