Upgrade experience was different than instructions/guide

Just wanted to feedback my experience upgrading Sync 3 as it seems different to what is set out in the guide (downgrade section).

I inserted the USB stick, and saw the “Upgrading system software…” notification on the top of the screen as expected. Next, the system rebooted in to the “old style” / downgraded UI with a prompt to leave the USB stick plugged in, which I did. Nothing happened in the subsequent 45 minutes of waiting at that screen though and as my journey had ended, I had to ignition off/lock. As soon as I returned and had unlocked the car, the update process seemed to start proper (showing the three background screens with green progress bar).

Everything seemed to work, and the update went fine except a master reset was required to get GPS working again (I was going to factory reset anyway).


SYNC Region: Europe

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.4.21265

New SYNC Version: 3.4.22110

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.4.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21265
Region: EU
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 57.3GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
APPS=5U5T-14G381-EZ_1652218180000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
VOICE=5U5T-14G391-AS_1644006548000.TAR.GZ
MAP=1U5T-14G421-BAJ_1644010894000.TAR.GZ
MAP=1U5T-14G421-BBJ_1644008981000.TAR.GZ
MAP=1U5T-14G421-BCJ_1644009116000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAG_1644245686000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BL_1646159765000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - downgrade  Mode - Sync 3.4.22110 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (12)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G381-EZ_1652218180000.TAR.GZ (869.8MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
5U5T-14G391-AS_1644006548000.TAR.GZ (1.5GB)
1U5T-14G421-BAJ_1644010894000.TAR.GZ (2.3GB)
1U5T-14G421-BBJ_1644008981000.TAR.GZ (478.9MB)
1U5T-14G421-BCJ_1644009116000.TAR.GZ (1.7GB)
4U5T-14G422-BAG_1644245686000.TAR.GZ (2.3GB)
1U5T-14G424-BL_1646159765000.TAR.GZ (1.7KB)

LOG
[04/09/2022 00:29:44] Selected Region: EU - Release: Sync 3.4.22110 - Map Version: F11 (2021) - EU (05 2022) 
[04/09/2022 00:29:44] Install Mode: Auto-Detect (downgrade) Forced: False 
[04/09/2022 00:29:44] MY20 Protection: Auto-Detect 
[04/09/2022 00:29:44] Formatting USB drive
[04/09/2022 00:29:44] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[04/09/2022 00:29:57] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04/09/2022 00:29:57] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[04/09/2022 00:31:49] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04/09/2022 00:31:51] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04/09/2022 00:31:51] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[04/09/2022 00:31:51] Downloading: GB5T-14G386-SC_85041.tar.gz
[04/09/2022 00:31:51] Validating: GB5T-14G386-SC_85041.tar.gz 
[04/09/2022 00:31:51] Downloaded: GB5T-14G386-SC_85041.tar.gz 
[04/09/2022 00:31:51] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[04/09/2022 00:31:51] Downloading: 1u5t-14g386-cb.tar.gz
[04/09/2022 00:31:54] Validating: 1u5t-14g386-cb.tar.gz 
[04/09/2022 00:31:54] Downloaded: 1u5t-14g386-cb.tar.gz 
[04/09/2022 00:31:54] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/09/2022 00:31:54] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
[04/09/2022 00:34:35] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/09/2022 00:34:37] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/09/2022 00:34:37] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[04/09/2022 00:34:37] Downloading: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[04/09/2022 00:38:03] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[04/09/2022 00:38:05] Downloaded: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[04/09/2022 00:38:05] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[04/09/2022 00:38:05] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[04/09/2022 00:38:19] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[04/09/2022 00:38:19] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[04/09/2022 00:38:19] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[04/09/2022 00:38:19] Downloading: 5U5T-14G391-AS_1644006548000.TAR.GZ
[04/09/2022 00:44:28] Validating: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[04/09/2022 00:44:32] Downloaded: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[04/09/2022 00:44:32] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04/09/2022 00:44:32] Downloading: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[04/09/2022 00:53:39] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04/09/2022 00:53:46] Downloaded: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04/09/2022 00:53:46] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04/09/2022 00:53:46] Downloading: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[04/09/2022 00:55:38] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04/09/2022 00:55:39] Downloaded: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04/09/2022 00:55:39] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[04/09/2022 00:55:39] Downloading: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[04/09/2022 01:02:25] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[04/09/2022 01:02:30] Downloaded: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[04/09/2022 01:02:30] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[04/09/2022 01:02:30] Downloading: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[04/09/2022 01:11:30] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[04/09/2022 01:11:37] Downloaded: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[04/09/2022 01:11:37] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04/09/2022 01:11:37] Downloading: 1U5T-14G424-BL_1646159765000.TAR.GZ
[04/09/2022 01:11:37] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04/09/2022 01:11:37] Downloaded: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04/09/2022 01:11:37] Preparing USB drive
[04/09/2022 01:11:38] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04/09/2022 01:11:38] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04/09/2022 01:12:12] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04/09/2022 01:12:24] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[04/09/2022 01:12:24] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[04/09/2022 01:12:24] Copying: GB5T-14G386-SC_85041.tar.gz 
[04/09/2022 01:12:24] Validating: GB5T-14G386-SC_85041.tar.gz 
[04/09/2022 01:12:24] Copied: GB5T-14G386-SC_85041.tar.gz 
[04/09/2022 01:12:24] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[04/09/2022 01:12:24] Copying: 1u5t-14g386-cb.tar.gz 
[04/09/2022 01:12:25] Validating: 1u5t-14g386-cb.tar.gz 
[04/09/2022 01:12:25] Copied: 1u5t-14g386-cb.tar.gz 
[04/09/2022 01:12:25] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/09/2022 01:12:25] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/09/2022 01:13:15] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/09/2022 01:13:36] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/09/2022 01:13:36] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[04/09/2022 01:13:36] Copying: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[04/09/2022 01:14:37] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[04/09/2022 01:15:02] Copied: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[04/09/2022 01:15:02] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[04/09/2022 01:15:02] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[04/09/2022 01:15:06] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[04/09/2022 01:15:08] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[04/09/2022 01:15:08] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[04/09/2022 01:15:08] Copying: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[04/09/2022 01:16:51] Validating: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[04/09/2022 01:17:38] Copied: 5U5T-14G391-AS_1644006548000.TAR.GZ 
[04/09/2022 01:17:38] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04/09/2022 01:17:38] Copying: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04/09/2022 01:20:13] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04/09/2022 01:21:22] Copied: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
[04/09/2022 01:21:22] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04/09/2022 01:21:22] Copying: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04/09/2022 01:21:54] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04/09/2022 01:22:08] Copied: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
[04/09/2022 01:22:08] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[04/09/2022 01:22:08] Copying: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[04/09/2022 01:24:01] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[04/09/2022 01:24:53] Copied: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
[04/09/2022 01:24:53] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[04/09/2022 01:24:53] Copying: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[04/09/2022 01:27:22] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[04/09/2022 01:28:31] Copied: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
[04/09/2022 01:28:31] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04/09/2022 01:28:31] Copying: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04/09/2022 01:28:31] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04/09/2022 01:28:31] Copied: 1U5T-14G424-BL_1646159765000.TAR.GZ 
[04/09/2022 01:28:31] Generating reformat.lst
[04/09/2022 01:28:31] Generating autoinstall.lst
[04/09/2022 01:28:31] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

I have seen this behavior before, not common but not unusual. Master Reset is always required after upgrades. Thanks for the followup…

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