Upgrade to SYNC 3.4 from 3.0 and now has no GPS lock

Upgraded to SYNC 3.4.23188 and now I have no GPS lock. I drove around plenty, and also did a master reset. GPS worked fine before update. Also tried to go back to 3.3.19052 to see if GPS came back. It did not.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.19205

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No error message

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.3.19052
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 28.7GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CAC_1580860353000.TAR.GZ
MAP=4U5T-14G421-CBC_1580860472000.TAR.GZ
MAP=4U5T-14G421-CCC_1580860555000.TAR.GZ
MAP=4U5T-14G421-CDC_1580860682000.TAR.GZ
MAP=4U5T-14G421-CEC_1580860767000.TAR.GZ
MAP=4U5T-14G421-CFC_1580860863000.TAR.GZ
MAP=4U5T-14G421-CGC_1580860974000.TAR.GZ
MAP=4U5T-14G421-CHC_1580861030000.TAR.GZ
MAP=4U5T-14G421-CJC_1580861095000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAF_1580862253000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBF_1580862310000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCF_1580862372000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CC_1582154849000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CAC_1580860353000.TAR.GZ (1.2GB)
4U5T-14G421-CBC_1580860472000.TAR.GZ (1.1GB)
4U5T-14G421-CCC_1580860555000.TAR.GZ (995.3MB)
4U5T-14G421-CDC_1580860682000.TAR.GZ (1.2GB)
4U5T-14G421-CEC_1580860767000.TAR.GZ (1GB)
4U5T-14G421-CFC_1580860863000.TAR.GZ (1000.8MB)
4U5T-14G421-CGC_1580860974000.TAR.GZ (1GB)
4U5T-14G421-CHC_1580861030000.TAR.GZ (970.2MB)
4U5T-14G421-CJC_1580861095000.TAR.GZ (624.8MB)
4U5T-14G422-CAF_1580862253000.TAR.GZ (1.3GB)
4U5T-14G422-CBF_1580862310000.TAR.GZ (752.1MB)
4U5T-14G422-CCF_1580862372000.TAR.GZ (538.4MB)
4U5T-14G424-CC_1582154849000.TAR.GZ (1.7KB)

LOG
[3/4/2024 7:54:45 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 1.19 (2019) - NA 
[3/4/2024 7:54:45 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[3/4/2024 7:54:45 PM] MY20 Protection: Auto-Detect 
[3/4/2024 7:54:45 PM] Formatting USB drive
[3/4/2024 7:54:45 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/4/2024 7:54:53 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/4/2024 7:54:53 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[3/4/2024 7:54:53 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/4/2024 7:54:53 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[3/4/2024 7:54:53 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/4/2024 7:54:53 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[3/4/2024 7:55:20 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/4/2024 7:55:22 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/4/2024 7:55:22 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/4/2024 7:55:22 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[3/4/2024 7:56:01 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/4/2024 7:56:03 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/4/2024 7:56:03 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/4/2024 7:56:03 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[3/4/2024 7:57:02 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/4/2024 7:57:06 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/4/2024 7:57:06 PM] Checking Existing File: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/4/2024 7:57:12 PM] Validated: 4U5T-14G421-CAC_1580860353000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:12 PM] Checking Existing File: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/4/2024 7:57:17 PM] Validated: 4U5T-14G421-CBC_1580860472000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:17 PM] Checking Existing File: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/4/2024 7:57:22 PM] Validated: 4U5T-14G421-CCC_1580860555000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:22 PM] Checking Existing File: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/4/2024 7:57:28 PM] Validated: 4U5T-14G421-CDC_1580860682000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:28 PM] Checking Existing File: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/4/2024 7:57:33 PM] Validated: 4U5T-14G421-CEC_1580860767000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:33 PM] Checking Existing File: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/4/2024 7:57:38 PM] Validated: 4U5T-14G421-CFC_1580860863000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:38 PM] Checking Existing File: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/4/2024 7:57:43 PM] Validated: 4U5T-14G421-CGC_1580860974000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:43 PM] Checking Existing File: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/4/2024 7:57:48 PM] Validated: 4U5T-14G421-CHC_1580861030000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:48 PM] Checking Existing File: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/4/2024 7:57:51 PM] Validated: 4U5T-14G421-CJC_1580861095000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:51 PM] Checking Existing File: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/4/2024 7:57:57 PM] Validated: 4U5T-14G422-CAF_1580862253000.TAR.GZ (Skipping Download) 
[3/4/2024 7:57:57 PM] Checking Existing File: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/4/2024 7:58:01 PM] Validated: 4U5T-14G422-CBF_1580862310000.TAR.GZ (Skipping Download) 
[3/4/2024 7:58:01 PM] Checking Existing File: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/4/2024 7:58:03 PM] Validated: 4U5T-14G422-CCF_1580862372000.TAR.GZ (Skipping Download) 
[3/4/2024 7:58:03 PM] Checking Existing File: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/4/2024 7:58:03 PM] Validated: 4U5T-14G424-CC_1582154849000.TAR.GZ (Skipping Download) 
[3/4/2024 7:58:03 PM] Preparing USB drive
[3/4/2024 7:58:03 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/4/2024 7:58:03 PM] Copying: 1u5t-14g386-cb.tar.gz 
[3/4/2024 7:58:06 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/4/2024 7:58:06 PM] Copied: 1u5t-14g386-cb.tar.gz 
[3/4/2024 7:58:06 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/4/2024 7:58:06 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/4/2024 7:58:06 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/4/2024 7:58:06 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/4/2024 7:58:06 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/4/2024 7:58:06 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/4/2024 7:58:50 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/4/2024 7:58:53 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/4/2024 7:58:53 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/4/2024 7:58:53 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/4/2024 7:59:31 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/4/2024 7:59:35 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/4/2024 7:59:35 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/4/2024 7:59:35 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/4/2024 8:00:32 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/4/2024 8:00:39 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/4/2024 8:00:39 PM] Checking Existing File: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/4/2024 8:00:39 PM] Copying: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/4/2024 8:01:59 PM] Validating: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/4/2024 8:02:08 PM] Copied: 4U5T-14G421-CAC_1580860353000.TAR.GZ 
[3/4/2024 8:02:08 PM] Checking Existing File: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/4/2024 8:02:08 PM] Copying: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/4/2024 8:03:25 PM] Validating: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/4/2024 8:03:34 PM] Copied: 4U5T-14G421-CBC_1580860472000.TAR.GZ 
[3/4/2024 8:03:34 PM] Checking Existing File: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/4/2024 8:03:34 PM] Copying: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/4/2024 8:04:40 PM] Validating: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/4/2024 8:04:49 PM] Copied: 4U5T-14G421-CCC_1580860555000.TAR.GZ 
[3/4/2024 8:04:49 PM] Checking Existing File: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/4/2024 8:04:49 PM] Copying: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/4/2024 8:06:11 PM] Validating: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/4/2024 8:06:21 PM] Copied: 4U5T-14G421-CDC_1580860682000.TAR.GZ 
[3/4/2024 8:06:21 PM] Checking Existing File: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/4/2024 8:06:21 PM] Copying: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/4/2024 8:07:31 PM] Validating: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/4/2024 8:07:39 PM] Copied: 4U5T-14G421-CEC_1580860767000.TAR.GZ 
[3/4/2024 8:07:39 PM] Checking Existing File: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/4/2024 8:07:39 PM] Copying: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/4/2024 8:08:47 PM] Validating: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/4/2024 8:09:01 PM] Copied: 4U5T-14G421-CFC_1580860863000.TAR.GZ 
[3/4/2024 8:09:01 PM] Checking Existing File: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/4/2024 8:09:01 PM] Copying: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/4/2024 8:10:14 PM] Validating: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/4/2024 8:10:30 PM] Copied: 4U5T-14G421-CGC_1580860974000.TAR.GZ 
[3/4/2024 8:10:30 PM] Checking Existing File: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/4/2024 8:10:30 PM] Copying: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/4/2024 8:11:35 PM] Validating: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/4/2024 8:11:51 PM] Copied: 4U5T-14G421-CHC_1580861030000.TAR.GZ 
[3/4/2024 8:11:51 PM] Checking Existing File: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/4/2024 8:11:51 PM] Copying: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/4/2024 8:12:34 PM] Validating: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/4/2024 8:12:43 PM] Copied: 4U5T-14G421-CJC_1580861095000.TAR.GZ 
[3/4/2024 8:12:43 PM] Checking Existing File: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/4/2024 8:12:43 PM] Copying: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/4/2024 8:13:55 PM] Validating: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/4/2024 8:14:16 PM] Copied: 4U5T-14G422-CAF_1580862253000.TAR.GZ 
[3/4/2024 8:14:16 PM] Checking Existing File: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/4/2024 8:14:16 PM] Copying: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/4/2024 8:14:53 PM] Validating: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/4/2024 8:15:04 PM] Copied: 4U5T-14G422-CBF_1580862310000.TAR.GZ 
[3/4/2024 8:15:04 PM] Checking Existing File: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/4/2024 8:15:04 PM] Copying: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/4/2024 8:15:48 PM] Validating: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/4/2024 8:15:56 PM] Copied: 4U5T-14G422-CCF_1580862372000.TAR.GZ 
[3/4/2024 8:15:56 PM] Checking Existing File: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/4/2024 8:15:56 PM] Copying: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/4/2024 8:15:56 PM] Validating: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/4/2024 8:15:56 PM] Copied: 4U5T-14G424-CC_1582154849000.TAR.GZ 
[3/4/2024 8:15:56 PM] Generating reformat.lst
[3/4/2024 8:15:56 PM] Generating autoinstall.lst
[3/4/2024 8:15:57 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Did you try going to the Test screens to see if you were getting any GPS signal at all?

Reload you APIM asbuilt.

I did try to locate satellites and looked at signal strength as well. No satellites on the radar.

1 Like

I will try that tonight when I get home. I know I saw a link posted elsewhere to get to the correct page to do so.

https://www.motorcraftservice.com/AsBuilt

I downloaded the original APIM and it shows as an AB file. What are the next steps for me to get this into my truck? Do I need to use forscan?

Yes, you need to use forscan. Once running you can open the asbuild settings for the APIM (left side gear icon, navigate to APIM AS-BUILD and click on it) then click load factory asbuild at the bottom. It will then open a prompt where you navigate to the factory as build file you downloaded and select it. It will automatically choose the files that belong to the APIM, then click “write all” and it will change all lines back to what they were when the vehicle left the factory (provided there were changes to make). The names of all this might be a bit off, just going off of memory best I can. Should be close enough to get you through it though. Hope this helps. P.S. Click the save all button at the bottom first and save the current config, just incase something goes wrong you have the current file to revert back to. This is always a good practice before writing any new data to modules.

Yes, under the AsBuilt config, at the bottom you should have a button to load an AsBuilt file. Save what’s in there and then give that a shot.

Reloaded original APIM as instructed per forscan. Did a master reset. Drove around a bit and still showing no GPS. No satellite signal or satellites on the radar.

Is this the original APIM? That you know of anyways?

Yes. Low miled truck that I’ve owned for 3 years. Appears all original and have no reason to believe otherwise. GPS worked fine before the update.

So, you are not the first owner of the car.
Please, provide:

  • the output of the interrogator log (redact the vin from the file’s title and content if you care about it)
  • a picture of your current asbuilt in Forscan
1 Like

GPS Hardware Test: The Compass/Navigation is Inoperative or Does Not Operate Correctly. (No GPS) - Ford / Guides - CyanLabs Official Community

VIN:
Version NU5T-14G381-AD
APIM Model: JR3T-14G371-CED
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 3.9G
3/10/2024 4:21:43 PM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 12M / 1.4G
/fs/sd/MAP/ = 36K / 1.4G
/fs/sd/MAP/ = 148K / 1.4G
/fs/sd/MAP/ = 12M / 1.3G
/fs/sd/MAP/ = 3.0M / 922M
/fs/sd/MAP/ = 9.3M / 1.3G
/fs/sd/MAP/ = 16M / 1.7G
/fs/sd/MAP/ = 16M / 1.7G
/fs/sd/MAP/ = 13M / 2.0G
/fs/Nuance/ = 15M / 1.6G
/fs/Nuance/ = 10M / 1.1G
/fs/Nuance/ = 24M / 2.6G
/fs/Nuance/ = 3.2M / 465M
/fs/Nuance/grace = 5.8M / 775M
/fs/rwdata/ = 967M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/images/ = 3.9G / 25G

Installed Packages
4U5T-14G421-CAC
4U5T-14G421-CBC
4U5T-14G421-CCC
4U5T-14G421-CDC
4U5T-14G421-CEC
4U5T-14G421-CFC
4U5T-14G421-CGC
4U5T-14G421-CHC
4U5T-14G421-CJC
5U5T-14G391-CS
4U5T-14G422-CAF
4U5T-14G422-CBF
4U5T-14G422-CCF
4U5T-14G423-CC

APIM AsBuilt
DE00: 2A2A040720028946048A
DE01: 55530503C402008200000005
DE02: 0100010300
DE03: 01000F010F0001
DE04: 1AAE1A403E80
DE05: 80
DE06: 2D003A0000000003BE00005656A500CF

A 2017 F250 is a CGEA 1.2 vehicle, not CGEA 1.3. The setting you have for the Clock Master is for the BCM instead of the APIM. You should probably have a value of 2A21. Look in the AB file you downloaded with a text editor and see if the value is 2A or 21.

This is straight from the as build details.

You could try switching it to 21 and then switching it back. Just a chance it might sync. Did you go thru the pinpoint tests?

So you’re saying to switch the 2A to 21 and see if that fixes it? I did try the pinpoint test. I’m stuck on the voltage at the GPS output. I tried to test it with a multimeter and appears to not have sufficient power. Only showing 11-12 MV if I’m hopefully testing it correctly per the instructions.

Any other ideas or am I SOL? I see many other previous posters that’s had the same issue. I see that some went back to a 3.3 version and their GPS came back. I already tried that before making this post to no avail, but I could try it again.