Upgraded mt 2016 Escape to 3.4 now getting USB error

I think I followed the instructions I found and the Syn3 Updater. Took my 2016 Escape from Sync 3 1.0.15139 to 2.2 using the tools in the updater. That was successful and both ports worked. Then went from 2.2 to 3.4( there were no reccomendations in the updater to whick V3 to use) Everything went fine but now only 1 usb port works the other one starts to charge the phone then an error pops up about the hub and it stops working(the port), the other port continues to work fine. Is this something that a downgrade to a prior version can fix(if so which version) or do I need to do something with hardware? Prior to this both ports charged a phone(V1 didnt have andriod auto).


SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 2.2.17011

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
I didnt take a picture or write it down but it mentioned the usb not supported.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.1.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 2.2.17011
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: PNY USB 3.2.1 FD USB Device
Size: 28.9GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[2/23/2025 9:41:52 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[2/23/2025 9:41:52 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[2/23/2025 9:41:52 PM] MY20 Protection: Auto-Detect 
[2/23/2025 9:41:52 PM] Formatting USB drive
[2/23/2025 9:41:52 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/23/2025 9:41:59 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/23/2025 9:41:59 PM] Downloading: 1u5t-14g386-cb.tar.gz
[2/23/2025 9:42:01 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/23/2025 9:42:01 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[2/23/2025 9:42:01 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/23/2025 9:42:01 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/23/2025 9:42:01 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/23/2025 9:42:01 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/23/2025 9:42:01 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/23/2025 9:42:01 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/23/2025 9:42:12 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/23/2025 9:42:13 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/23/2025 9:42:13 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/23/2025 9:42:13 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/23/2025 9:42:26 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/23/2025 9:42:28 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/23/2025 9:42:28 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/23/2025 9:42:28 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/23/2025 9:42:51 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/23/2025 9:42:53 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/23/2025 9:42:53 PM] Preparing USB drive
[2/23/2025 9:42:53 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/23/2025 9:42:53 PM] Copying: 1u5t-14g386-cb.tar.gz 
[2/23/2025 9:42:54 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/23/2025 9:42:54 PM] Copied: 1u5t-14g386-cb.tar.gz 
[2/23/2025 9:42:54 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/23/2025 9:42:54 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/23/2025 9:42:54 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/23/2025 9:42:54 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/23/2025 9:42:54 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/23/2025 9:42:54 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/23/2025 9:43:18 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/23/2025 9:43:19 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/23/2025 9:43:19 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/23/2025 9:43:19 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/23/2025 9:44:12 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/23/2025 9:44:13 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/23/2025 9:44:13 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/23/2025 9:44:13 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/23/2025 9:45:36 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/23/2025 9:45:38 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/23/2025 9:45:38 PM] Generating reformat.lst
[2/23/2025 9:45:38 PM] Generating autoinstall.lst
[2/23/2025 9:45:38 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

When you go to 3.4 you need a Carplay compatible USB hub. A 2016 did not have this so you now need to replace it with an updated USB hub. Ford even mentions this about 2016’s when they started offering Carplay.

Short answer is your current USB hub is no longer compatible.

So there is no prior version that will work with android auto without replacing the hub?

no, 2016 needs a new hub.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.