Upgrading SYNC 3 1.0 from Ford Website shutdown my headunit.

justinburns · 9 April 2025 01:29

Randomly my Sync 3 will reboot while driving. It will goes days without doing this but then this will occur again.
In early March I tried to upgrade my SYNC 3 1.0 following Fords website directions and once I completed the process the headunit started cutting on and off. While driving, the Sync 3 would repeatability cut on and off every few minutes. Following the directions here, I was able to get the Sync 3 upgraded to 3.4 quite easily and it settled the on and off reboots for just a few days and now its back occuring less often than before. As recommended as soon as I got the Sync 3 upgraded I did a Master Reset . Is there anything else I can do to stop Sync 3 from rebooting while driving?

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 1.0

New SYNC Version: 3.4

Do you have a error message, if so what is it?
USB not supported, please remove

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 1.0.15139
Region: NA
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: PNY USB 2.0 FD USB Device
Size: 14.8GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[3/25/2025 7:00:57 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[3/25/2025 7:00:57 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[3/25/2025 7:00:57 PM] MY20 Protection: Auto-Detect 
[3/25/2025 7:00:57 PM] Formatting USB drive
[3/25/2025 7:00:57 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/25/2025 7:01:09 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/25/2025 7:01:09 PM] Downloading: 1u5t-14g386-cb.tar.gz
[3/25/2025 7:01:11 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/25/2025 7:01:11 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[3/25/2025 7:01:11 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/25/2025 7:01:11 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[3/25/2025 7:01:13 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/25/2025 7:01:13 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/25/2025 7:01:13 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/25/2025 7:01:13 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[3/25/2025 7:01:35 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/25/2025 7:01:36 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/25/2025 7:01:36 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/25/2025 7:01:36 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[3/25/2025 7:02:13 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/25/2025 7:02:14 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/25/2025 7:02:14 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/25/2025 7:02:14 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[3/25/2025 7:03:17 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/25/2025 7:03:18 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/25/2025 7:03:18 PM] Preparing USB drive
[3/25/2025 7:03:18 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[3/25/2025 7:03:18 PM] Copying: 1u5t-14g386-cb.tar.gz 
[3/25/2025 7:03:19 PM] Validating: 1u5t-14g386-cb.tar.gz 
[3/25/2025 7:03:19 PM] Copied: 1u5t-14g386-cb.tar.gz 
[3/25/2025 7:03:19 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/25/2025 7:03:19 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/25/2025 7:03:20 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/25/2025 7:03:20 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/25/2025 7:03:20 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/25/2025 7:03:20 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/25/2025 7:04:14 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/25/2025 7:04:15 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/25/2025 7:04:15 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/25/2025 7:04:15 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/25/2025 7:05:30 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/25/2025 7:05:32 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/25/2025 7:05:32 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/25/2025 7:05:32 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/25/2025 7:07:29 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/25/2025 7:07:31 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/25/2025 7:07:31 PM] Generating reformat.lst
[3/25/2025 7:07:32 PM] Generating autoinstall.lst
[3/25/2025 7:07:32 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

F150Chief · 9 April 2025 02:45

Run the Interrogator Utility and post the xml here…

justinburns · 22 April 2025 02:20

I’m not able to Prepare a drive on the 1st step with the Syn3 Updater 2.13.3.0
to Create a Interrogator Log USB. The button is greyed out and I’m not able to click it. I’ve tried reinstalling the Syn3 Updater with no change.

F150Chief · 22 April 2025 02:42

Did you set up your profile in the Syn# Updater?

justinburns · 22 April 2025 03:41

I had it on default. Then figured out my configuration had changed after getting the installation error.
After some troubleshooting, the Sync 3 did finally say Install Complete and I managed to get to Step 3 to Open Interrogator Log and the window shows a HTML file on the USB, but no .xml files.
Clicking on the HTML file crashes the Syn3 Updater

justinburns · 29 April 2025 22:55

The radio now plays with the power off. I tried to get an Interrogator Log but I haven’t found instructions on exactly how to do this. The file I’m always finding is the HTML file when I hit the Open Interrogator Log.
I’ll be spending tonight trying to downgrade back to Sync3 1.0 because the 3.4 version has a poor layout compared the original, most likely because it wasn’t designed for my headunit, and it’s unhappy with my USB ports.
My last option is to buy a new headunit, but I’ll only do this if it comes with the 1.0 version, which I don’t think is an option. I was told they deliver already upgraded to the latest package, but that would require to get new usb ports? I’m thinking the 3.4 version that I have on my truck wasn’t the correct file for this headunit.
If anyone has any suggestions on what to do that would be helpful.

justinburns · 29 April 2025 23:01

Is this the Interrogator file, that was needed for troubleshooting?

<?xml version="1.0" encoding="UTF-8"?>

<p:OTAModuleSnapShot xmlns:d2p1=“urn:ford/Vehicle/Module/Information/v3.0” xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:p=“urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0” version=“2025-04-21” xsi:schemaLocation=“urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd”>
<p:VIN>1FTFX1EF4GFB63265</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
d2p1:RoleCONSUMER</d2p1:Role>
d2p1:RoleSourceOTA</d2p1:RoleSource>
d2p1:RoleDescSYNCGEN3</d2p1:RoleDesc>
d2p1:RoleIDOTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType>
<d2p1:DTC DTCValue=“f0000908”/>
</p:BroadcastDTCType>
<p:Node isFlashed=“false” specificationCategory=“GGDS”>
d2p1:Address7D0</d2p1:Address>
<d2p1:ECUAcronym name=“APIM”>
d2p1:State
<d2p1:Gateway gatewayType=“NONE”>
<d2p1:DID didFormat=“ASCII” didType=“Embedded Consumer Operating System Part Number” didValue=“8033” responseLength=“24”>
d2p1:ResponseNU5T-14G381-AD</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8060” responseLength=“384”>
d2p1:Response355535542d3134473339312d435300000000000000000000345535542d3134473432332d434300000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“Packeted” didType=“Embedded Consumer Applications Part Numbers 1” didValue=“8061” responseLength=“384”>
d2p1:Response000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 1” didValue=“D704” responseLength=“4”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU Checksum 2” didValue=“D705” responseLength=“4”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE00” didValue=“DE00”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE01” didValue=“DE01”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE02” didValue=“DE02”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE03” didValue=“DE03”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE04” didValue=“DE04”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE05” didValue=“DE05”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType=“Direct Configuraation DID DE06” didValue=“DE06”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigtrue</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“On-line Diagnostic Database Reference Number” didValue=“F110” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Core Assembly Number” didValue=“F111” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Delivery Assembly Number” didValue=“F113” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Calibration Data #1 Number” didValue=“F124” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Private Sub Node #1 Serial Number” didValue=“F141” responseLength=“16”>
d2p1:ResponseVV2U0A8A</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Software Download Specification Version” didValue=“F162” responseLength=“1”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“State Encoded” didType=“Diagnostic Specification Version” didValue=“F163” responseLength=“1”>
d2p1:ResponseBlank</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“Vehicle Manufacturer ECU Software Number” didValue=“F188” responseLength=“24”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“ASCII” didType=“ECU Serial Number” didValue=“F18C” responseLength=“16”>
d2p1:Response
</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 1” didValue=“F1D0” responseLength=“6”>
d2p1:Responsea0:f6:fd:77:16:86</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat=“HEX” didType=“ECU MAC Address 2” didValue=“F1D1” responseLength=“6”>
d2p1:Responsea0:f6:fd:77:16:87</d2p1:Response>
d2p1:IsConfigfalse</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate=“500” d2p1:NetworkName=“HS-CAN” d2p1:NetworkProtocol=“CAN” d2p1:DLCName=“SAE J1962” d2p1:Pins=“6,14”/>
<d2p1:DTC DTCValue=“f0000908”/>
<d2p1:AdditionalAttributes logGeneratedDateTime=“2025-04-21T23:30:57+00:00” RAM=“1439506432” vmcuVersion=“Vector_VMCU_05.00.21”>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“465M” available=“3.2M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“775M” available=“5.8M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1.2G” available=“883M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“35M” available=“35M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“90M” available=“90M”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1.4G” available=“84M”/>
<d2p1:PartitionHealth type=“/fs/images/” total=“3.0G” available=“1.7G”/>
d2p1:InstallationLog/
d2p1:SyncDataMIIEdAYJKoZIhvcNAQcDoIIEZTCCBGECAQAxggG4MIIBtAIBADCBmzCBhjEbMBkGA1UEChMSRm9yZCBNb3RvciBDb21wYW55MQswCQYDVQQGEwJVUzERMA8GA1UEBxMIRGVhcmJvcm4xHjAcBgkqhkiG9w0BCQEWD21nbXNlY0Bmb3JkLmNvbTEnMCUGA1UEAxMeU3luYyBNb2R1bGUgRW5jcnlwdGlvbiBHZW4zIEEyAhDfwyMpAoa+v0vYmqleqJR7MA0GCSqGSIb3DQEBAQUABIIBACi3GGPCnToRaGNFrZGd5eQ1Sx20F4nzE90HbBfZAjX6NMAAp3J2iSpCU6eHJ2dN4M0D/Ok3noFBFwEvafeVki7f8jfnZwp7U5mrD0L6MB4CIoX087wv9Rkt61DUrxXMzUXandjQYUJ6g1gkpzduL6gb6XiszfNqnoLb14oHYi89D2kgJd4ZxeJJyNHC9dYklG8XvBXFk/5yx7fZfucdXYzVJoEdxmo1nSaFZAYhSTeCIrEqoZn1J5p0u8iz1Y3Y7rRVHA3pNEnE1/eeHqLjTTDB64uzywxxvhT3zCdVrc228WbyslKeZyljCiS6NdgiFzBJE/RP3euxThnk3Osm6NEwggKeBgkqhkiG9w0BBwEwHQYJYIZIAWUDBAEqBBD766LelMWM+PuKAeNFwPcVgIICcATrooQt97X63eHEfLQpid2xufKh4ucr9l2xZyJr2SQ2Em31Ytx1aU7IEqZbkMVfAhycUYPYN9UhGY0xeTWg1+DP1VIDl/adY/zdi1zgVcsCG/eT8FXy/rBWESmrcKFu5sWiOzmNtEN4ekSWyOX4e2OH1HEdy0eZEys+OR/ZaCJjz/w4iFmQQ3zZ5ygVUEy82FYPViAPh5amdA07T9qLWpEU47IBRLYE5iU1wZWtEKn2fygo3/V+Lmvoc3ErtIX9vFJXqp+6/KAKZYgJ/plaPy4EXaGaX6fw0d2x/x/MzwmA4ww2H3ZZYzKQ5dErGTme1gd8LJIiPZNpMH2pTmnoiQsZ+MzoMwxKC4azXRxZVj1KumhKgENYmxpzNOq7cWsCyzh3WVo4TQRl3akPepecUK+xwHLtYtcbftI7sjlJ2GWGwgUTfvudogkM5CcCnrCOFFA2VJ3IzhNjMBcsagOwYNPTDWC5Oa2SbcCUWgLV64jxvpM8q0O4ncpNVZmzIbuWZ77p19BiYahHDomQUugO7OKSLqepQgTiZCg/H7QaiG1f4KbzleioWyudRnEMN68H6C8J1eJfoVeuzODQnf5BhbO1lstrCmhqw7229i1vWBwGqxCzCBQiCYmG0zSK5O0CF8Q2U6x3ARFwsrFdoSv1k3eQQj0sTrAmpJ/FagsRqclGkeVO69ZVE2IlS2UBNz0Qicgz3pDFL3wwmkDI7yq6TUGaVQErOke2xo470y9mcOwDLzsbHG3ccAEQMpdNl/do3uGz0V9RIwy/su0veunJaUCMZjZxroU5QhI3iSvPrNxeEnrbfojnujWBowpKdPA7/g==</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

F150Chief · 30 April 2025 02:28

You can’t revert back to Sync 3.0. But, you can downgrade to Sync 3.3.19052, which is close to the old layout.

This is a normal function when the power button is pushed. If it’s running all the time and will not shut off, that is not normal.

If this continues then the APIM is going bad. You will end up replacing the unit.

bill32399 · 30 April 2025 02:43

Or there is a short in power, ground or Canbus wire somewhere. Could be an improperly seated plug also since it only does it while driving.

justinburns · 8 May 2025 21:34

Gave up and spent the 750 dollars for a new APIM module. I guess going back to Sync3 1.0
This has been a nightmare, pretty disappointed in how bad Fords software is.

justinburns · 8 May 2025 21:36

I had zero problems until trying to USB upgrade from Fords website.