Hello all, hoping someone here has experienced something like this that can help me out. Having an issue trying to upgrade my truck from sync 3 to 3.4. When I plugged the USB into the truck (2017 Ford F-350), I get an error message at the top of the screen that says something along the line of “USB ERROR, BAD CABLE OR CONNECTION”. Flashes by too quickly so I couldn’t get the actual message. Nothing happens after that.
Here is the build log from Syn3 Updater:
CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)
PREVIOUS CONFIGURATION
Version: 3.0.18093
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: Generic Flash Disk USB Device
Size: 59GB
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat Mode - Sync 3.4.22251 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
FILES (14)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
LOG
[2023-01-02 3:13:29 PM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: NA - 2023-01-02 - 1672690066
[2023-01-02 3:13:29 PM] Install Mode: Auto-Detect (reformat) Forced: False
[2023-01-02 3:13:29 PM] MY20 Protection: Auto-Detect
[2023-01-02 3:13:29 PM] Formatting USB drive
[2023-01-02 3:13:29 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
SYNC Region: NA
Navigation Variant: Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 3.0.18093
New SYNC Version: 3.4.22251
Do you have a error message, if so what is it?
Error message flashes at the at the top of the screen when usb inserted, no specific error code included. Says something along the lines of “USB ERROR, BAD CABLE OR CONNECTION”
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: V2.11.8.0
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)
PREVIOUS CONFIGURATION
Version: 3.0.18093
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: Generic Flash Disk USB Device
Size: 59GB
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat Mode - Sync 3.4.22251 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
FILES (14)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
LOG
[2023-01-02 3:13:29 PM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: NA - 2023-01-02 - 1672690066
[2023-01-02 3:13:29 PM] Install Mode: Auto-Detect (reformat) Forced: False
[2023-01-02 3:13:29 PM] MY20 Protection: Auto-Detect
[2023-01-02 3:13:29 PM] Formatting USB drive
[2023-01-02 3:13:29 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2023-01-02 3:13:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:13:36 PM] Downloading: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:13:40 PM] Validating: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:13:40 PM] Downloaded: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:13:40 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:13:40 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:14:19 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:14:20 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:14:20 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:14:20 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:15:15 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:15:18 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:15:18 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:15:18 PM] Downloading: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:16:53 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:16:57 PM] Downloaded: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:16:57 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:16:57 PM] Downloading: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:16:57 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:16:57 PM] Downloaded: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:16:57 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:16:57 PM] Downloading: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:18:57 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:19:01 PM] Downloaded: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:19:01 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:19:01 PM] Downloading: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:20:57 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:21:01 PM] Downloaded: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:21:01 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:21:01 PM] Downloading: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:23:09 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:23:13 PM] Downloaded: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:23:13 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:23:13 PM] Downloading: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:25:04 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:25:08 PM] Downloaded: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:25:08 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:25:08 PM] Downloading: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:27:28 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:27:32 PM] Downloaded: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:27:32 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:27:32 PM] Downloading: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:31:27 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:31:33 PM] Downloaded: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:31:33 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 3:31:33 PM] Downloading: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 3:34:45 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 3:34:49 PM] Downloaded: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 3:34:49 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 3:34:49 PM] Downloading: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 3:37:13 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 3:37:18 PM] Downloaded: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 3:37:18 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 3:37:18 PM] Downloading: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 3:40:21 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 3:40:26 PM] Downloaded: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 3:40:26 PM] Preparing USB drive
[2023-01-02 3:40:26 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:40:26 PM] Copying: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:40:27 PM] Validating: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:40:27 PM] Copied: 1u5t-14g386-cb.tar.gz
[2023-01-02 3:40:27 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:40:27 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:41:00 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:41:16 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2023-01-02 3:41:16 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:41:16 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:42:02 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:42:25 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2023-01-02 3:42:25 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:42:25 PM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:43:38 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:44:13 PM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ
[2023-01-02 3:44:13 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:44:13 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:44:13 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:44:13 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ
[2023-01-02 3:44:13 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:44:13 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:45:41 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:46:24 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[2023-01-02 3:46:24 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:46:24 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:47:46 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:48:27 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[2023-01-02 3:48:27 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:48:27 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:50:01 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:50:47 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[2023-01-02 3:50:47 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:50:47 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:52:19 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:53:03 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[2023-01-02 3:53:03 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:53:03 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:54:36 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:55:21 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[2023-01-02 3:55:21 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:55:21 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:57:11 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:58:03 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[2023-01-02 3:58:03 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 3:58:03 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 3:59:36 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 4:00:21 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[2023-01-02 4:00:21 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 4:00:21 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 4:01:56 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 4:02:42 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[2023-01-02 4:02:42 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 4:02:42 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 4:04:30 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 4:05:22 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[2023-01-02 4:05:22 PM] Generating reformat.lst
[2023-01-02 4:05:22 PM] Generating autoinstall.lst
[2023-01-02 4:05:22 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!