USB error while trying to update from 3.0.18025 to 3.4.23188

anon46542073 · 22 October 2023 08:32

Error massage: USB Error. Possible bad cable or device charge port.
I get this error every first time I mount the USB-stick. After the first time I get no error massage but my car still doesn’t recognise the usb stick with the update.

I have tried multiple different brand USB-sticks, on all sticks I get the same error massage. I also have tried multiple factory resets.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.18025

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
USB Error. Possible bad cable or device charge port.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: V2.12.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 10 Education (2009)

PREVIOUS CONFIGURATION
Version: 3.0.18025
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 57,3GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=1U5T-14G421-BAK_1682464992000.TAR.GZ
MAP=1U5T-14G421-BBK_1682466740000.TAR.GZ
MAP=1U5T-14G421-BCK_1682467250000.TAR.GZ
MAP=1U5T-14G421-BDK_1682467734000.TAR.GZ
MAP=1U5T-14G421-BEK_1682467790000.TAR.GZ
MAP=1U5T-14G421-BFK_1682467908000.TAR.GZ
MAP=1U5T-14G421-BGK_1682467948000.TAR.GZ
MAP=1U5T-14G421-BHK_1682468092000.TAR.GZ
MAP=1U5T-14G421-BJK_1682469041000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BM_1683133039000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAK_1682464728000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBK_1682464776000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCK_1682464838000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDK_1682464885000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - reformat  Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (20)
1u5t-14g386-cb.tar.gz (8,5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1,5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869,8MB)
1U5T-14G421-BAK_1682464992000.TAR.GZ (2,3GB)
1U5T-14G421-BBK_1682466740000.TAR.GZ (541,8MB)
1U5T-14G421-BCK_1682467250000.TAR.GZ (1,7GB)
1U5T-14G421-BDK_1682467734000.TAR.GZ (1,1GB)
1U5T-14G421-BEK_1682467790000.TAR.GZ (1,7GB)
1U5T-14G421-BFK_1682467908000.TAR.GZ (2,5GB)
1U5T-14G421-BGK_1682467948000.TAR.GZ (2GB)
1U5T-14G421-BHK_1682468092000.TAR.GZ (2,7GB)
1U5T-14G421-BJK_1682469041000.TAR.GZ (25,6MB)
1U5T-14G424-BM_1683133039000.TAR.GZ (1,7KB)
4U5T-14G422-BAK_1682464728000.TAR.GZ (2,3GB)
4U5T-14G422-BBK_1682464776000.TAR.GZ (2,2GB)
4U5T-14G422-BCK_1682464838000.TAR.GZ (1,7GB)
4U5T-14G422-BDK_1682464885000.TAR.GZ (2GB)

LOG
[21-10-2023 16:31:29] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: F12 (2022) - EU (05 2022) (Updated Voice) 
[21-10-2023 16:31:29] Install Mode: Auto-Detect (reformat) Forced: False 
[21-10-2023 16:31:29] MY20 Protection: Auto-Detect 
[21-10-2023 16:31:29] Formatting USB drive
[21-10-2023 16:31:29] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[21-10-2023 16:31:37] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[21-10-2023 16:31:37] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[21-10-2023 16:31:38] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[21-10-2023 16:31:38] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[21-10-2023 16:31:38] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[21-10-2023 16:31:45] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download) 
[21-10-2023 16:31:45] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21-10-2023 16:31:49] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[21-10-2023 16:31:49] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[21-10-2023 16:31:50] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[21-10-2023 16:31:50] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[21-10-2023 16:31:55] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[21-10-2023 16:31:55] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[21-10-2023 16:32:08] Validated: 1U5T-14G421-BAK_1682464992000.TAR.GZ (Skipping Download) 
[21-10-2023 16:32:08] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[21-10-2023 16:32:12] Validated: 1U5T-14G421-BBK_1682466740000.TAR.GZ (Skipping Download) 
[21-10-2023 16:32:12] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[21-10-2023 16:32:21] Validated: 1U5T-14G421-BCK_1682467250000.TAR.GZ (Skipping Download) 
[21-10-2023 16:32:21] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[21-10-2023 16:32:27] Validated: 1U5T-14G421-BDK_1682467734000.TAR.GZ (Skipping Download) 
[21-10-2023 16:32:27] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[21-10-2023 16:32:36] Validated: 1U5T-14G421-BEK_1682467790000.TAR.GZ (Skipping Download) 
[21-10-2023 16:32:36] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[21-10-2023 16:32:51] Validated: 1U5T-14G421-BFK_1682467908000.TAR.GZ (Skipping Download) 
[21-10-2023 16:32:51] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[21-10-2023 16:33:02] Validated: 1U5T-14G421-BGK_1682467948000.TAR.GZ (Skipping Download) 
[21-10-2023 16:33:02] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[21-10-2023 16:33:17] Validated: 1U5T-14G421-BHK_1682468092000.TAR.GZ (Skipping Download) 
[21-10-2023 16:33:17] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[21-10-2023 16:33:18] Validated: 1U5T-14G421-BJK_1682469041000.TAR.GZ (Skipping Download) 
[21-10-2023 16:33:18] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[21-10-2023 16:33:18] Validated: 1U5T-14G424-BM_1683133039000.TAR.GZ (Skipping Download) 
[21-10-2023 16:33:18] Checking Existing File: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[21-10-2023 16:33:30] Validated: 4U5T-14G422-BAK_1682464728000.TAR.GZ (Skipping Download) 
[21-10-2023 16:33:30] Checking Existing File: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[21-10-2023 16:33:41] Validated: 4U5T-14G422-BBK_1682464776000.TAR.GZ (Skipping Download) 
[21-10-2023 16:33:41] Checking Existing File: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[21-10-2023 16:33:51] Validated: 4U5T-14G422-BCK_1682464838000.TAR.GZ (Skipping Download) 
[21-10-2023 16:33:51] Checking Existing File: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[21-10-2023 16:34:03] Validated: 4U5T-14G422-BDK_1682464885000.TAR.GZ (Skipping Download) 
[21-10-2023 16:34:03] Preparing USB drive
[21-10-2023 16:34:03] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[21-10-2023 16:34:03] Copying: 1u5t-14g386-cb.tar.gz 
[21-10-2023 16:34:04] Validating: 1u5t-14g386-cb.tar.gz 
[21-10-2023 16:34:04] Copied: 1u5t-14g386-cb.tar.gz 
[21-10-2023 16:34:04] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[21-10-2023 16:34:04] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[21-10-2023 16:34:04] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[21-10-2023 16:34:04] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[21-10-2023 16:34:04] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[21-10-2023 16:34:04] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[21-10-2023 16:35:27] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[21-10-2023 16:35:42] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[21-10-2023 16:35:42] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21-10-2023 16:35:42] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21-10-2023 16:36:17] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21-10-2023 16:36:23] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21-10-2023 16:36:23] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[21-10-2023 16:36:23] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[21-10-2023 16:36:26] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[21-10-2023 16:36:26] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[21-10-2023 16:36:26] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[21-10-2023 16:36:26] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[21-10-2023 16:37:14] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[21-10-2023 16:37:22] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[21-10-2023 16:37:22] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[21-10-2023 16:37:22] Copying: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[21-10-2023 16:39:26] Validating: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[21-10-2023 16:39:46] Copied: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[21-10-2023 16:39:46] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[21-10-2023 16:39:46] Copying: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[21-10-2023 16:40:15] Validating: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[21-10-2023 16:40:20] Copied: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[21-10-2023 16:40:20] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[21-10-2023 16:40:20] Copying: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[21-10-2023 16:41:52] Validating: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[21-10-2023 16:42:07] Copied: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[21-10-2023 16:42:07] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[21-10-2023 16:42:07] Copying: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[21-10-2023 16:43:06] Validating: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[21-10-2023 16:43:15] Copied: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[21-10-2023 16:43:15] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[21-10-2023 16:43:15] Copying: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[21-10-2023 16:44:45] Validating: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[21-10-2023 16:44:59] Copied: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[21-10-2023 16:44:59] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[21-10-2023 16:44:59] Copying: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[21-10-2023 16:47:12] Validating: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[21-10-2023 16:47:39] Copied: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[21-10-2023 16:47:39] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[21-10-2023 16:47:39] Copying: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[21-10-2023 16:49:30] Validating: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[21-10-2023 16:49:49] Copied: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[21-10-2023 16:49:49] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[21-10-2023 16:49:49] Copying: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[21-10-2023 16:52:13] Validating: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[21-10-2023 16:52:36] Copied: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[21-10-2023 16:52:36] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[21-10-2023 16:52:36] Copying: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[21-10-2023 16:52:37] Validating: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[21-10-2023 16:52:38] Copied: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[21-10-2023 16:52:38] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[21-10-2023 16:52:38] Copying: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[21-10-2023 16:52:38] Validating: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[21-10-2023 16:52:38] Copied: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[21-10-2023 16:52:38] Checking Existing File: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[21-10-2023 16:52:38] Copying: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[21-10-2023 16:54:42] Validating: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[21-10-2023 16:55:07] Copied: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[21-10-2023 16:55:07] Checking Existing File: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[21-10-2023 16:55:07] Copying: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[21-10-2023 16:57:08] Validating: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[21-10-2023 16:57:29] Copied: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[21-10-2023 16:57:29] Checking Existing File: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[21-10-2023 16:57:29] Copying: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[21-10-2023 16:59:01] Validating: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[21-10-2023 16:59:18] Copied: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[21-10-2023 16:59:18] Checking Existing File: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[21-10-2023 16:59:18] Copying: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[21-10-2023 17:01:06] Validating: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[21-10-2023 17:01:25] Copied: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[21-10-2023 17:01:25] Generating reformat.lst
[21-10-2023 17:01:26] Generating autoinstall.lst
[21-10-2023 17:01:26] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

wiz043 · 22 October 2023 08:49

Sorry to ask, but I presume you have the engine running?
Do you have another USB port to try?

anon46542073 · 22 October 2023 08:52

Thank you for your response. I have the engine running when I mount the USB-stick. And as far as I can tell the Ford C-max has two USB ports. Both have similar issues.

wiz043 · 22 October 2023 11:18

You may have to replace the USB hub. Do you currently have CarPlay?

anon46542073 · 22 October 2023 11:41

I will check the connections and clean the connectors inside the USB hub. Otherwise I am thinking about replacing the USB hub. What place is recommended to buy a replacement USB hub in Europe (Netherlands)?
I’ll keep you informed if this works.

Rollback_Jockey · 22 October 2023 11:51

Also check the plugs are pressed fully home on the APIM

anon46542073 · 24 October 2023 14:22

Checked every connection on the USB dock and APIM and everything looks oke. Also CarPlay is working fine. Still got the same USB-error and I don’t know what the issue can be…
Is it possible that I have a 32GB APIM instead of a 64GB? And how am I able to check this?

SaNdMaN · 24 October 2023 15:50

If you have discarded everything else, I would think next is to check the hub itself. The hub commands both USB ports as far as I know, so if it’s bad both ports would misbehave.

CyanLabs · 25 October 2023 07:47

In most (maybe all) the usb port is chained via the other (passthrough)

anon46542073 · 26 October 2023 15:39

I have an update. Today I tried a third USB stick (Generic Flash Disk USB Device), and reduced the package size so it only contains the updated English voice package. This time it worked like a charm. I don’t know which part of the troubleshooting solved this issue.

The complete update process (Sync 3.0.x to 3.4.x and maps F7 to F12) took about 40 minutes, and was much faster then I expected.

Thank you community and development team!

system · 25 November 2023 15:40

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