What is your SYNC Region? USA
What was your Old SYNC Version? 3.4.21020
What is your current SYNC Version? 3.4.21020
What version of Syn3 Updater are you using? NA
Do you have Navigation? YES
Have you read the documentation at Syn3 Updater Documentation - CyanLabs ? YES
Do you have a error message, if so what is it? NA
Please paste your log output or provide the URL to your log file below
(Log files can be found on the root of your USB drive or in
REPLACE THIS TEXT WITH YOUR LOG
Please describe in detail your issue below
Curious about USB music stutter/glitches. Every since I bought my Escape almost a year ago now it seems to have USB music glitches. The first week of ownership I updated the SYNC software by wifi. It seemed to have issues doing this. I didn’t really listen to USB music much before the upgrade so not entirely sure it did it before the upgrade files or not.
Since then it has been month after month of frustration. Now I have had it in the dealership. They replaced the APIM, the media hub, and done other software updates. Nothing really seems to fix the issue permanently. The last round with replacing the media hub seemed to fix the glitches for about a week (had one glitch in a week of 20 minute commutes back and forth to work each way). Next week and it stutters and pops and clicks more than ever.
I went so far to create hash files to verify the data on the drives I am using (I tried seven different USB drives and ended up sticking with a ssd drive hooked up to a USB adapter). The verifications all came up OK so no file corruption is to blame.
Restarting a song that stuttered or has multiple stutters plays clean without issue.
Since this is a 2020 Escape I understand that only the dealership can reformat anything and clean out the bugs that may be there.
Anyone else have this issue? Did you ever fix it?