What should I do

Make sure you are on windows 10 and have net framework 4.7.2 installed. Also check windows event viewer for further details.

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I’m using Windows 7. I’ll try Windows 10. Thank you.

I have done that and the problem has been solved.I will run the update later.thank you.

Windows 7 is end of life. No support will be given by cyanlabs if you running it in windows 7

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