2013 F-150 Update will not install

Hey All-

First of all I want to say kudos to this community and Cyanlabs for making it possible to give my 2013 truck both a functionality and appearance face lift.

I have had an issue with this update, and I don’t believe it’s specific to the version. When inserting the USB to initiate the update I get the below prompt, which I haven’t seen in the many demonstration videos I’ve watched.

I intuitively select “Yes” and wait in anticipation for the update to begin… But after multiple attempts and waiting for up to an one hour I give up. My Sync and display continue on like nothing has happened. Long story short, the update is not initiating.

Any ideas?


Are you using a Ford installation package (downloaded from Ford)? Or the CyanLabs installation?

What Sync version are you presently on and which one are you upgrading to, with or without maps? Can you post the installation log if using the Syn3 Updater?

I am using CyanLabs. I started with the Ford package and had the same issue. I turned to CyanLabs as I thought it would be a work around but ran into the same issue.

My current Sync version is 3.3.19052 (no maps) and I attempted upgrading to 3.4.21194 without maps.

Here’s my installation log:

Branch: Stable
Operating System: Microsoft Windows 10 Enterprise (1909)

Version: 3.3.19052
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Drive
Model: Memorex USB Flash Drive USB Device
FileSystem: exFAT
Partition Type: MBR

; CyanLabs Syn3Updater Stable - Autoinstall Mode - Sync 3.4.21194 NA

Item1 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ET_1627475308000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ET_1627475308000.TAR.GZ
Item3 = VOICE - 5U5T-14G391-CP_1626959995000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G391-CP_1626959995000.TAR.GZ
Options = AutoInstall

4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G381-ET_1627475308000.TAR.GZ (847.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)

[8/28/2021 9:06:11 AM] Selected Region: NA - Release: Sync 3.4.21194 - Map Version: Non Nav APIM
[8/28/2021 9:06:11 AM] Install Mode: Auto-Detect (autoinstall) Forced: False
[8/28/2021 9:06:11 AM] MY20 Protection: Auto-Detect
[8/28/2021 9:06:11 AM] Formatting USB drive
[8/28/2021 9:06:11 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[8/28/2021 9:06:22 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:06:22 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:07:06 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:07:09 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:07:09 AM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:07:09 AM] Downloading: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:07:53 AM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:07:56 AM] Downloaded: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:07:56 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:07:56 AM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:08:48 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:08:49 AM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:08:49 AM] Preparing USB drive
[8/28/2021 9:08:49 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:08:49 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:09:32 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:09:38 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/28/2021 9:09:38 AM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:09:38 AM] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:10:52 AM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:11:00 AM] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ
[8/28/2021 9:11:00 AM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:11:00 AM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:11:33 AM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:11:37 AM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ
[8/28/2021 9:11:37 AM] Generating Autoinstall.lst

You will need to remove Gracenotes from the installation. Then run the Interrogator Tool from the troubleshooting tab of Syn3 Updater to see if there is enough room to install GN after.

See this tutorial, it will explain the issue. It’s all about memory space.

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides & Info - CyanLabs Official Community

Tutorial: No Gracenotes After Sync 3.4 Installation. Manual Installation Instructions - Ford / Guides & Info - CyanLabs Official Community


Did you solve the issues?