I swapped my 2014 Sync 2 unit for a Sync 3 unit from a 2018 Escape a couple years ago. Everything worked fine with the AS-BUILT data the seller programmed.
Today, I decided to use your tool to try to upgrade it from software version 3.0 17194 to 3.4 build 21265, and although there were no errors, the unit became hung at the radio display and would not shut down if the ignition was switched off. It then went into a reboot loop for some time, showing the Ford loading logo and would immediately go to the auto-power-down timer screen regardless of if the engine was on or not.
I did a manual master reset by disconnecting the vehicle battery for 30+ seconds. After this, the unit has never ran into that specific hang issue, but it refuses to save any settings. Every time I turn my car on and off, and the unit loads up, it prompts me to select auto-update and diagnostic settings as if it’s being factory reset. I tried doing a Master Reset in the software menus, but just pauses with a loading icon for a while, returns to the home screen, and continues to have issues remembering any settings. If I change the wallpaper, it will reset after a minute or two. If I plug in my iPhone, it detects it and offers to enable car play, but it will not actually enable CarPlay projection. Plugging the phone back in again causes it to act as if it’s seeing the phone for the first time, and it makes the same prompts.
Something is clearly messed up with my head unit’s ability to remember settings, even while it’s powered on. Any ideas? I can try disconnecting the battery again. So far, I can’t find any forum posts with this exact issue, but people have said, in general: If you experience “a lot of glitches downgrade to version 19101.” I am not sure if I should just do that.
Update: I just tried downgrading to 19101. I got an INSTL_ERR12 code. Searching these forums, it means the filesystem is corrupt and could explain why settings don’t save and why a soft master reset does nothing. Any ideas, or am I SOL and in need of buying a new APIM?
Thanks
SYNC Region: North America & Canada
Navigation Variant: Yes
Old SYNC Version: 17194
New SYNC Version: 21265
Do you have a error message, if so what is it?
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 3.4.21265
Syn3 Updater Documentation Read: Yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.10.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)
PREVIOUS CONFIGURATION
Version: 3.0.17194
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: Samsung Flash Drive FIT USB Device
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
VOICE=5U5T-14G391-CP_1626959995000.TAR.GZ
APPS=5U5T-14G381-EU_1634769242000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAJ_1626961442000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBJ_1626962550000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCJ_1626963400000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.8.0 Stable - reformat Mode - Sync 3.4.21265 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847.2MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)
LOG
[2/13/2022 5:53:53 PM] Selected Region: NA - Release: Sync 3.4.21265 - Map Version: 2.20 (2020) - NA
[2/13/2022 5:53:53 PM] Install Mode: Auto-Detect (reformat) Forced: False
[2/13/2022 5:53:53 PM] MY20 Protection: Auto-Detect
[2/13/2022 5:53:53 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2/13/2022 5:53:53 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[2/13/2022 5:53:53 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/13/2022 5:53:54 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[2/13/2022 5:53:54 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ
[2/13/2022 5:53:55 PM] Validated: 5U5T-14G391-CP_1626959995000.TAR.GZ (Skipping Download)
[2/13/2022 5:53:55 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ
[2/13/2022 5:53:57 PM] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download)
[2/13/2022 5:53:57 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[2/13/2022 5:53:59 PM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download)
[2/13/2022 5:53:59 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[2/13/2022 5:54:02 PM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download)
[2/13/2022 5:54:02 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[2/13/2022 5:54:04 PM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download)
[2/13/2022 5:54:04 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[2/13/2022 5:54:07 PM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download)
[2/13/2022 5:54:07 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 5:54:07 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 5:56:29 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 5:56:31 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 5:56:31 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 5:56:31 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 5:59:39 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 5:59:42 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 5:59:42 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 5:59:42 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 6:02:14 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 6:02:16 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 6:02:16 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:02:16 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:04:55 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:04:57 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:04:57 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:04:57 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:07:18 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:07:20 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:07:20 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:07:20 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:07:21 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:07:21 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:07:21 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:07:21 PM] Downloading: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:10:10 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:10:13 PM] Downloaded: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:10:13 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:10:13 PM] Downloading: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:11:54 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:11:56 PM] Downloaded: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:11:56 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:11:56 PM] Downloading: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:13:09 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:13:10 PM] Downloaded: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:13:11 PM] Preparing USB drive
[2/13/2022 6:13:11 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2/13/2022 6:13:11 PM] Copying: 1u5t-14g386-cb.tar.gz
[2/13/2022 6:13:11 PM] Validating: 1u5t-14g386-cb.tar.gz
[2/13/2022 6:13:11 PM] Copied: 1u5t-14g386-cb.tar.gz
[2/13/2022 6:13:11 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/13/2022 6:13:11 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/13/2022 6:13:57 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/13/2022 6:13:59 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/13/2022 6:13:59 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ
[2/13/2022 6:13:59 PM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ
[2/13/2022 6:14:33 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ
[2/13/2022 6:14:34 PM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ
[2/13/2022 6:14:34 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ
[2/13/2022 6:14:34 PM] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ
[2/13/2022 6:15:05 PM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ
[2/13/2022 6:15:07 PM] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ
[2/13/2022 6:15:07 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[2/13/2022 6:15:07 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[2/13/2022 6:15:32 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[2/13/2022 6:15:34 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[2/13/2022 6:15:34 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[2/13/2022 6:15:34 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[2/13/2022 6:16:35 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[2/13/2022 6:16:37 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[2/13/2022 6:16:37 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[2/13/2022 6:16:37 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[2/13/2022 6:17:53 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[2/13/2022 6:17:55 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[2/13/2022 6:17:55 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[2/13/2022 6:17:55 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[2/13/2022 6:18:33 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[2/13/2022 6:18:35 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[2/13/2022 6:18:35 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 6:18:35 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 6:19:52 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 6:19:54 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ
[2/13/2022 6:19:54 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 6:19:54 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 6:21:30 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 6:21:33 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[2/13/2022 6:21:33 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 6:21:33 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 6:22:37 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 6:22:39 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[2/13/2022 6:22:39 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:22:39 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:23:50 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:23:53 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[2/13/2022 6:23:53 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:23:53 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:24:51 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:24:54 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[2/13/2022 6:24:54 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:24:54 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:24:54 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:24:54 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ
[2/13/2022 6:24:54 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:24:54 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:25:51 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:25:54 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[2/13/2022 6:25:54 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:25:54 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:26:26 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:26:28 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[2/13/2022 6:26:28 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:26:28 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:26:48 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:26:49 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[2/13/2022 6:26:49 PM] Generating reformat.lst
[2/13/2022 6:26:49 PM] Generating autoinstall.lst
[2/13/2022 6:26:49 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!