2016 Lincoln MKX sync 3.0 to 3.4 update issue

I am trying to update to the latest 3.4 with nav from 3.0 using manual (mac) method, but recieved error missing programs message with red bar. I noticed in my file build there were 15 files but on the tutorial there were 16. any help appreciated


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.26057

Do you have a error message, if so what is it?
programs missing

Update Method: CyanLabs Manual Method