2016 MKX - "USB hubs are not supported. Please remove."

nolanrivers · 29 October 2024 21:07

I bought a used 2016 Lincoln MKX a month ago. It came factory with SYNC 3, but it was never updated. I got it updated to SYNC 3 3.0 (Ford’s recommended highest update), then updated to SYNC 3 3.4.23188 but now I have “USB hubs are not supported. Please remove.” Error. I read some of the other forums, from what I can tell, they say I should buy newer USB hubs. I have tried Resetting multiple times. Do I need to since the car came factory with SYNC 3? I have the USB hubs with just USB ports (No SD port). Would both ports/hubs need to be upgraded? I’m considering downgrading back to 3.0 if I would have to buy new Hubs (neither of which I want to do). Any advice would be greatly appreciated!

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
USB hubs are not supported. Please remove.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.0.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size: 28.9GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[10/14/2024 5:18:07 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[10/14/2024 5:18:07 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[10/14/2024 5:18:07 PM] MY20 Protection: Auto-Detect 
[10/14/2024 5:18:07 PM] Formatting USB drive
[10/14/2024 5:18:07 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/14/2024 5:18:15 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[10/14/2024 5:18:15 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[10/14/2024 5:18:15 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/14/2024 5:18:15 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:15 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/14/2024 5:18:16 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:16 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/14/2024 5:18:17 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:17 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/14/2024 5:18:19 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:19 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[10/14/2024 5:18:20 PM] Validated: 4U5T-14G422-CCN_1709611788000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:20 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[10/14/2024 5:18:22 PM] Validated: 4U5T-14G422-CBN_1709611416000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:22 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[10/14/2024 5:18:25 PM] Validated: 4U5T-14G422-CAN_1709610798000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:25 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[10/14/2024 5:18:27 PM] Validated: 4U5T-14G421-CJG_1709610049000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:27 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[10/14/2024 5:18:29 PM] Validated: 4U5T-14G421-CHG_1709609492000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:29 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[10/14/2024 5:18:31 PM] Validated: 4U5T-14G421-CGG_1709608813000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:31 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[10/14/2024 5:18:34 PM] Validated: 4U5T-14G421-CFG_1709608559000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:34 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[10/14/2024 5:18:36 PM] Validated: 4U5T-14G421-CEG_1709607297000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:36 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[10/14/2024 5:18:40 PM] Validated: 4U5T-14G421-CDG_1709589204000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:40 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[10/14/2024 5:18:42 PM] Validated: 4U5T-14G421-CCG_1709587982000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:42 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[10/14/2024 5:18:45 PM] Validated: 4U5T-14G421-CBG_1709587496000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:45 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[10/14/2024 5:18:47 PM] Validated: 4U5T-14G421-CAG_1708029977000.TAR.GZ (Skipping Download) 
[10/14/2024 5:18:47 PM] Preparing USB drive
[10/14/2024 5:18:47 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[10/14/2024 5:18:47 PM] Copying: 1u5t-14g386-cb.tar.gz 
[10/14/2024 5:18:48 PM] Validating: 1u5t-14g386-cb.tar.gz 
[10/14/2024 5:18:48 PM] Copied: 1u5t-14g386-cb.tar.gz 
[10/14/2024 5:18:48 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/14/2024 5:18:48 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/14/2024 5:18:48 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/14/2024 5:18:48 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[10/14/2024 5:18:48 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/14/2024 5:18:48 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/14/2024 5:19:16 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/14/2024 5:19:34 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[10/14/2024 5:19:34 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/14/2024 5:19:34 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/14/2024 5:20:21 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/14/2024 5:20:48 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[10/14/2024 5:20:48 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/14/2024 5:20:48 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/14/2024 5:22:03 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/14/2024 5:22:45 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[10/14/2024 5:22:45 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[10/14/2024 5:22:45 PM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[10/14/2024 5:23:33 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[10/14/2024 5:24:00 PM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[10/14/2024 5:24:00 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[10/14/2024 5:24:00 PM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[10/14/2024 5:25:08 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[10/14/2024 5:25:48 PM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[10/14/2024 5:25:48 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[10/14/2024 5:25:48 PM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[10/14/2024 5:27:37 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[10/14/2024 5:28:39 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[10/14/2024 5:28:39 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[10/14/2024 5:28:39 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[10/14/2024 5:29:41 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[10/14/2024 5:30:15 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[10/14/2024 5:30:15 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[10/14/2024 5:30:15 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[10/14/2024 5:31:44 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[10/14/2024 5:32:32 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[10/14/2024 5:32:32 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[10/14/2024 5:32:32 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[10/14/2024 5:34:16 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[10/14/2024 5:35:13 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[10/14/2024 5:35:13 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[10/14/2024 5:35:13 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[10/14/2024 5:36:54 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[10/14/2024 5:37:49 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[10/14/2024 5:37:49 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[10/14/2024 5:37:49 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[10/14/2024 5:39:28 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[10/14/2024 5:40:24 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[10/14/2024 5:40:24 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[10/14/2024 5:40:24 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[10/14/2024 5:42:25 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[10/14/2024 5:43:28 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[10/14/2024 5:43:28 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[10/14/2024 5:43:28 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[10/14/2024 5:45:09 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[10/14/2024 5:46:04 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[10/14/2024 5:46:04 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[10/14/2024 5:46:04 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[10/14/2024 5:47:45 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[10/14/2024 5:48:40 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[10/14/2024 5:48:40 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[10/14/2024 5:48:40 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[10/14/2024 5:50:07 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[10/14/2024 5:50:55 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[10/14/2024 5:50:55 PM] Generating reformat.lst
[10/14/2024 5:50:55 PM] Generating autoinstall.lst
[10/14/2024 5:50:55 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

warlock12118 · 30 October 2024 00:01

By going into 3.4.x you changed the model of the module required to one that fully supported Car Play and Android Auto.
You need to swap it out for module HA1Z-19A387-AC

SaNdMaN · 30 October 2024 00:38

You can’t go back to 3.0, it’s clearly stated in multiple places…

bill32399 · 30 October 2024 02:16

Tell me how that works out for you.

nolanrivers · 30 October 2024 03:02

I think I will probably replace the hub, because I’m sick of that pop up. Does anyone know how to remove the hub? I kind of tried to remove it by just prying at it, but I didn’t have much luck. should I just pry at it harder or do I need to take the console apart? Thanks!

bill32399 · 30 October 2024 03:52

There are 2 indents on the left and right side of the plug face. If you have a 90deg pick push in the tabs in the indent one side at a time while slightly pulling and it will come out.

robertwitkowski · 6 November 2024 16:14

can i go from 3.0.23219 down to 2.2 in order to get my carplay to work? i think thats why its not working

SaNdMaN · 6 November 2024 16:21

Yes.

warlock12118 · 6 November 2024 16:23

Sure, you would need to build a downgrade USB by hand.
You can find the file links here: SYNC 3 APIM Software (IVSU) Database - CyanLabs

robertwitkowski · 6 November 2024 18:01

i found an older post by you and built the downgrade on my usb. format to exfat, downloaded the HN1T-14G381-SA_64817.tar to SyncMyRide, have autoinstall.lst setup. only question is, would it be better to do downgrade or reformat instead of auto?

warlock12118 · 6 November 2024 18:11

You want auto

system · 6 December 2024 18:11

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