2017 F350 updating Sync 3.0 to 3.4 error during update

Ford SYNC 3 Support CyanLabs Update Support
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1

Experienced an error about 8 minutes into the update. Is this a USB drive issue? It is a 15Gb generic drive, but the SyncUpdater didn’t seem to have a problem with it. I have a Sandisk 256Gb being delivered from Amazon tonight. I wiped the generic drive and going to give it another try.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: 2017

Install Type: OEM

Old SYNC Version: 3.018093

New SYNC Version: 3.4.2188

Do you have a error message, if so what is it?
4U5T-14G421-CBH_1739452251000.TAR.GZ :PKG_ERR03

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.14.2.0
    Branch: Stable
    Operating System: Microsoft Windows 11 Home (2009)
    
    PREVIOUS CONFIGURATION
    Version: 3.0.18093
    Region: NA
    Navigation: True
    Install Mode: Auto-Detect (reformat)
    Install Mode Overridden: False
    My20 Protection Enabled: Auto-Detect
    
    DESTINATION DETAILS
    Mode: Drive
    Model: USB Device
    Size: 14.9GB
    FileSystem: FAT32
    Partition Type: MBR
    
    REFORMAT.LST
    VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
    GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
    APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
    MAP=4U5T-14G421-CAH_1739451493000.TAR.GZ
    MAP=4U5T-14G421-CBH_1739452251000.TAR.GZ
    MAP=4U5T-14G421-CCH_1739452486000.TAR.GZ
    MAP=4U5T-14G421-CDH_1739454837000.TAR.GZ
    MAP=4U5T-14G421-CEH_1739455023000.TAR.GZ
    MAP=4U5T-14G421-CFH_1739455629000.TAR.GZ
    MAP=4U5T-14G421-CGH_1739455773000.TAR.GZ
    MAP=4U5T-14G421-CJH_1739456204000.TAR.GZ
    MAP=4U5T-14G421-CHH_1739455946000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CAP_1739450358000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CBP_1739456391000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CCP_1739456546000.TAR.GZ
    
    
    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA
    
    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
    Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
    Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
    Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
    Options = AutoInstall
    
    FILES (17)
    1u5t-14g386-cb.tar.gz (8.5MB)
    PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
    5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
    4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
    NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
    4U5T-14G421-CAH_1739451493000.TAR.GZ (1GB)
    4U5T-14G421-CBH_1739452251000.TAR.GZ (1.1GB)
    4U5T-14G421-CCH_1739452486000.TAR.GZ (1.2GB)
    4U5T-14G421-CDH_1739454837000.TAR.GZ (1.4GB)
    4U5T-14G421-CEH_1739455023000.TAR.GZ (1.2GB)
    4U5T-14G421-CFH_1739455629000.TAR.GZ (1.1GB)
    4U5T-14G421-CGH_1739455773000.TAR.GZ (1.2GB)
    4U5T-14G421-CJH_1739456204000.TAR.GZ (752.3MB)
    4U5T-14G421-CHH_1739455946000.TAR.GZ (1GB)
    4U5T-14G422-CAP_1739450358000.TAR.GZ (1.2GB)
    4U5T-14G422-CBP_1739456391000.TAR.GZ (807.2MB)
    4U5T-14G422-CCP_1739456546000.TAR.GZ (545.7MB)
    
    LOG
    [11/14/2025 4:06:24 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.24 (2024) - NA 
    [11/14/2025 4:06:24 PM] Install Mode: Auto-Detect (reformat) Forced: False 
    [11/14/2025 4:06:24 PM] MY20 Protection: Auto-Detect 
    [11/14/2025 4:06:24 PM] Formatting USB drive
    [11/14/2025 4:06:24 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
    [11/14/2025 4:06:33 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [11/14/2025 4:06:33 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
    [11/14/2025 4:06:33 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
    [11/14/2025 4:06:33 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:33 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
    [11/14/2025 4:06:34 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:34 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [11/14/2025 4:06:36 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:36 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
    [11/14/2025 4:06:39 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:39 PM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
    [11/14/2025 4:06:42 PM] Validated: 4U5T-14G421-CAH_1739451493000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:42 PM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
    [11/14/2025 4:06:45 PM] Validated: 4U5T-14G421-CBH_1739452251000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:45 PM] Checking Existing File: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
    [11/14/2025 4:06:49 PM] Validated: 4U5T-14G421-CCH_1739452486000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:49 PM] Checking Existing File: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
    [11/14/2025 4:06:53 PM] Validated: 4U5T-14G421-CDH_1739454837000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:53 PM] Checking Existing File: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
    [11/14/2025 4:06:56 PM] Validated: 4U5T-14G421-CEH_1739455023000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:56 PM] Checking Existing File: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
    [11/14/2025 4:06:59 PM] Validated: 4U5T-14G421-CFH_1739455629000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:06:59 PM] Checking Existing File: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
    [11/14/2025 4:07:03 PM] Validated: 4U5T-14G421-CGH_1739455773000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:07:03 PM] Checking Existing File: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
    [11/14/2025 4:07:05 PM] Validated: 4U5T-14G421-CJH_1739456204000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:07:05 PM] Checking Existing File: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
    [11/14/2025 4:07:08 PM] Validated: 4U5T-14G421-CHH_1739455946000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:07:08 PM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
    [11/14/2025 4:07:12 PM] Validated: 4U5T-14G422-CAP_1739450358000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:07:12 PM] Checking Existing File: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
    [11/14/2025 4:07:14 PM] Validated: 4U5T-14G422-CBP_1739456391000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:07:14 PM] Checking Existing File: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
    [11/14/2025 4:07:16 PM] Validated: 4U5T-14G422-CCP_1739456546000.TAR.GZ (Skipping Download) 
    [11/14/2025 4:07:16 PM] Preparing USB drive
    [11/14/2025 4:07:16 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [11/14/2025 4:07:16 PM] Copying: 1u5t-14g386-cb.tar.gz 
    [11/14/2025 4:07:18 PM] Validating: 1u5t-14g386-cb.tar.gz 
    [11/14/2025 4:07:18 PM] Copied: 1u5t-14g386-cb.tar.gz 
    [11/14/2025 4:07:18 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
    [11/14/2025 4:07:18 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
    [11/14/2025 4:07:18 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
    [11/14/2025 4:07:18 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
    [11/14/2025 4:07:18 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
    [11/14/2025 4:07:18 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
    [11/14/2025 4:08:27 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
    [11/14/2025 4:08:46 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
    [11/14/2025 4:08:46 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [11/14/2025 4:08:46 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [11/14/2025 4:10:25 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [11/14/2025 4:10:51 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
    [11/14/2025 4:10:51 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
    [11/14/2025 4:10:51 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
    [11/14/2025 4:14:40 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
    [11/14/2025 4:15:22 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
    [11/14/2025 4:15:22 PM] Checking Existing File: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
    [11/14/2025 4:15:22 PM] Copying: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
    [11/14/2025 4:18:29 PM] Validating: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
    [11/14/2025 4:19:19 PM] Copied: 4U5T-14G421-CAH_1739451493000.TAR.GZ 
    [11/14/2025 4:19:19 PM] Checking Existing File: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
    [11/14/2025 4:19:19 PM] Copying: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
    [11/14/2025 4:24:20 PM] Validating: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
    [11/14/2025 4:25:16 PM] Copied: 4U5T-14G421-CBH_1739452251000.TAR.GZ 
    [11/14/2025 4:25:16 PM] Checking Existing File: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
    [11/14/2025 4:25:16 PM] Copying: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
    [11/14/2025 4:28:47 PM] Validating: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
    [11/14/2025 4:29:46 PM] Copied: 4U5T-14G421-CCH_1739452486000.TAR.GZ 
    [11/14/2025 4:29:46 PM] Checking Existing File: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
    [11/14/2025 4:29:46 PM] Copying: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
    [11/14/2025 4:33:50 PM] Validating: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
    [11/14/2025 4:34:58 PM] Copied: 4U5T-14G421-CDH_1739454837000.TAR.GZ 
    [11/14/2025 4:34:58 PM] Checking Existing File: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
    [11/14/2025 4:34:58 PM] Copying: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
    [11/14/2025 4:38:20 PM] Validating: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
    [11/14/2025 4:39:18 PM] Copied: 4U5T-14G421-CEH_1739455023000.TAR.GZ 
    [11/14/2025 4:39:18 PM] Checking Existing File: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
    [11/14/2025 4:39:18 PM] Copying: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
    [11/14/2025 4:42:44 PM] Validating: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
    [11/14/2025 4:43:41 PM] Copied: 4U5T-14G421-CFH_1739455629000.TAR.GZ 
    [11/14/2025 4:43:41 PM] Checking Existing File: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
    [11/14/2025 4:43:41 PM] Copying: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
    [11/14/2025 4:47:22 PM] Validating: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
    [11/14/2025 4:48:21 PM] Copied: 4U5T-14G421-CGH_1739455773000.TAR.GZ 
    [11/14/2025 4:48:21 PM] Checking Existing File: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
    [11/14/2025 4:48:21 PM] Copying: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
    [11/14/2025 4:50:32 PM] Validating: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
    [11/14/2025 4:51:08 PM] Copied: 4U5T-14G421-CJH_1739456204000.TAR.GZ 
    [11/14/2025 4:51:08 PM] Checking Existing File: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
    [11/14/2025 4:51:08 PM] Copying: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
    [11/14/2025 4:54:16 PM] Validating: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
    [11/14/2025 4:55:07 PM] Copied: 4U5T-14G421-CHH_1739455946000.TAR.GZ 
    [11/14/2025 4:55:07 PM] Checking Existing File: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
    [11/14/2025 4:55:07 PM] Copying: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
    [11/14/2025 4:58:54 PM] Validating: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
    [11/14/2025 4:59:56 PM] Copied: 4U5T-14G422-CAP_1739450358000.TAR.GZ 
    [11/14/2025 4:59:56 PM] Checking Existing File: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
    [11/14/2025 4:59:56 PM] Copying: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
    [11/14/2025 5:02:21 PM] Validating: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
    [11/14/2025 5:03:00 PM] Copied: 4U5T-14G422-CBP_1739456391000.TAR.GZ 
    [11/14/2025 5:03:00 PM] Checking Existing File: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
    [11/14/2025 5:03:00 PM] Copying: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
    [11/14/2025 5:04:36 PM] Validating: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
    [11/14/2025 5:05:03 PM] Copied: 4U5T-14G422-CCP_1739456546000.TAR.GZ 
    [11/14/2025 5:05:03 PM] Generating reformat.lst
    [11/14/2025 5:05:03 PM] Generating autoinstall.lst
    [11/14/2025 5:05:03 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Probably the drive and the fact it is only 15GB, you should probably allow 32GB with maps.

Pls let us know how your new USB stick goes and don’t forget to do a master reset after the upload to the vehicle. :wink:

3

:backhand_index_pointing_up: are you sure it’s NAV?

4

It worked the second time around with the 15Gb flash drive.

5

Yes. I wiped the flash drive and started from the beginning and it updated correctly and is working great.

As a side note, do you typically find people that don’t know if their radio has navigation or not? Seems like such a basic thing to know.

6

You wouldn’t believe it…lots.

1 Like
7

That’s crazy! lol

8

We are glad that it eventually worked.

Lol, yes, it happens more times than you think… some people think that because they can use maps when connected to Android Auto or CarPlay the unit has NAV…

Also, the reason I asked was because a failure at around 8 minutes is consistent with installing maps onto a non-NAV APIM…

1 Like
9

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