This is really acting as if the screen was replaced recently and a MY20 screen was installed. But the APIM is original as far as you know.
Try running the APIM Interrogator Utility to see if you can get a log out of the APIM about it’s status. It might not run at all, but nothing to lose. You will not be able to see the update running but it usually takes about 2 minutes if that. So if you make the Interrogator Utility usb and insert it in the vehicle, just wait about 3-5 minutes and then remove it. If it didn’t finish by then it probably will not run. The Interrogator Utility can be found in the Syn3 Updater Troubleshooting tab.
If anyone else has ideas about what the issue could be, please chime in…Just pinging for suggestions.
@bill32399 @Louage @SaNdMaN @avdonr @CyanLabs
I did notice that the log states a Windows 11 machine was used, but I think this wouldn’t make any difference. Just wanted to point that out.