Oh thank you, I didn’t remember that. Thank you for pointing that out.
@shannon.g.hill.13 at this point, if the unit is not “operational” (that is, you can’t use it nor see the current build), we are entering the “guessing zone”…
Let me tell you that there are things on your unit that are not coherent with a NA vehicle… In fact, those packages are for China region… So yeah, “OEM” has left the building…
So, being inside the “guessing zone”, this is what I would try with Syn3updater:
- Make sure MY20 protection is active, since your unit is MY20 and can’t be reformatted.
- Create an upgrade USB with the following settings:
– Current build 3.4.23188, region NA, NAV NO
– Target build 3.4.23188, region NA, NAV NO.
That should give you these packages:
Note that install mode at the bottom left is “autoinstall”, you can only “autoinstall” stuff, never reformat/downgrade…
Those are the ones for NA units like yours, specially the APPS package which is for the 8 inch screen units. Also, Gracenotes for NA instead of China, the same for voices.
Also:
- Disable auto updates if you can, clearly the unit is not stock and Ford thinks you have a different screen/region.
- Can you check Ford’s web to see if based on your VIN you can get what version was pushed your way?. EDIT never mind about this last point, I’ve seen the previous update that you should be running 3.4.23188 according to Ford.
EDIT #2:
Before proceeding, can you measure your screen?, is it 8’'ish?.
I’m asking because images can be deceiving… Measure the diagonal line…