2023 Ford Explorer

Ford SYNC 3 Support
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1

Hey folks,
We have a 2023 Ford Explorer we bought, and we are having issues with Sirius XM defaulting the radio to AM channel, & Bluetooth disconnects often also. Is this fix for this issue ? I am new to this forum. I have downloaded what I believe I am supposed to

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 22251

New SYNC Version: 3.4

Do you have a error message, if so what is it?
Error code INSTL_ERR12

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.22251
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Mass Storage Device USB Device
Size: 14.4GB
FileSystem: FAT32
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[3/26/2024 6:24:42 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[3/26/2024 6:24:42 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[3/26/2024 6:24:42 PM] MY20 Protection: Auto-Detect 
[3/26/2024 6:24:42 PM] Formatting USB drive
[3/26/2024 6:24:42 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/26/2024 6:24:50 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/26/2024 6:24:50 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[3/26/2024 6:24:50 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/26/2024 6:24:52 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[3/26/2024 6:24:52 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/26/2024 6:24:55 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[3/26/2024 6:24:55 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/26/2024 6:24:59 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[3/26/2024 6:24:59 PM] Preparing USB drive
[3/26/2024 6:24:59 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/26/2024 6:24:59 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/26/2024 6:24:59 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/26/2024 6:24:59 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[3/26/2024 6:24:59 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/26/2024 6:24:59 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/26/2024 6:26:21 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/26/2024 6:26:23 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[3/26/2024 6:26:23 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/26/2024 6:26:23 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/26/2024 6:28:21 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/26/2024 6:28:24 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[3/26/2024 6:28:24 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/26/2024 6:28:24 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/26/2024 6:31:27 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/26/2024 6:31:31 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[3/26/2024 6:31:31 PM] Generating Autoinstall.lst
[3/26/2024 6:31:31 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Hello.

You need to get out of 22251, it has a bug that causes a partition to get full.
Since it’s a 2023 model I assume it’s under warranty. If so, let Ford fix their own mess.

Outside Ford, all known methods are described here → APIM Sync Settings Not Saving, VER_ERR08 Errors, Cannot Perform Master Reset or Upgrades/Updates (Solved) .

If none of those work, we do not have anything else to recommend at the moment.

3

Yes I read that In one of these forums… wasn’t sure if i did it right. Should there be a folder (MySync) on the USB with files in the folder ? Or does everything come out of that folder and put on USB…

4

You unzip the download to the USB drive.
You should then see in the root a directory named SyncMyRide, and 2 files named autoinstall.lst & DONTINDX.MSA

5

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