upgraded to 8" screen for ford transit, bought online. trying to update software to new 8" followed steps online, now only backlit black screen after ford logo…
please help!
VIN:
APIM Model: NU5T-14G371-LAF
APIM Type: Non-Navigation
APIM Size: 16GB
APIM Free Space: 8.8G
Version 3.4.23188 (NU5T-14G381-AD)
2/28/2025 8:39:33 PM +00:00
Partition Type = Free / Total
/fs/Nuance/ = 3.2M / 465M
/fs/Nuance/grace = 5.8M / 775M
/fs/rwdata/ = 979M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/images/ = 8.8G / 10G
Installed Packages
4U5T-14G423-CC
5U5T-14G391-CS
CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)
PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Enabled
DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size: 28.9GB
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall
FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
LOG
[2/28/2025 7:54:20 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM
[2/28/2025 7:54:20 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[2/28/2025 7:54:20 PM] MY20 Protection: Enabled
[2/28/2025 7:54:20 PM] Formatting USB drive
[2/28/2025 7:54:20 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/28/2025 7:54:28 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:28 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:28 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:54:30 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:30 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:54:34 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:34 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:54:40 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:40 PM] Preparing USB drive
[2/28/2025 7:54:40 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:54:40 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:55:09 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:55:25 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:55:25 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:55:25 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:56:14 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:56:38 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:56:38 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:56:38 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:58:33 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:59:11 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:59:11 PM] Generating Autoinstall.lst
[2/28/2025 7:59:11 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
APIM AsBuilt
DE00: 022A0C02000008060080
DE01: 55530105C082019028B00405
DE02: 0000010200
DE03: 00000AF1140000
DE04: 17FC181A32BE
DE05: 50
DE06: 29003300000000A3B4000056567C00C7
SYNC Region: NA
Navigation Variant: Non Nav
Manufacturer Year: MY20
Install Type: OEM Replacement
Old SYNC Version: 3.4.22200
New SYNC Version: 3.4.23188
Do you have a error message, if so what is it?
black screen
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.13.1.0
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)
PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Enabled
DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size: 28.9GB
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall
FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
LOG
[2/28/2025 7:54:20 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM
[2/28/2025 7:54:20 PM] Install Mode: Auto-Detect (autoinstall) Forced: False
[2/28/2025 7:54:20 PM] MY20 Protection: Enabled
[2/28/2025 7:54:20 PM] Formatting USB drive
[2/28/2025 7:54:20 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/28/2025 7:54:28 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:28 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:28 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:54:30 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:30 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:54:34 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:34 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:54:40 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download)
[2/28/2025 7:54:40 PM] Preparing USB drive
[2/28/2025 7:54:40 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[2/28/2025 7:54:40 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:54:40 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:55:09 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:55:25 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ
[2/28/2025 7:55:25 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:55:25 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:56:14 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:56:38 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[2/28/2025 7:56:38 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:56:38 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:58:33 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:59:11 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ
[2/28/2025 7:59:11 PM] Generating Autoinstall.lst
[2/28/2025 7:59:11 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
