4" to 8" upgrade. now after ford logo just black screen (backlit) ford transit

upgraded to 8" screen for ford transit, bought online. trying to update software to new 8" followed steps online, now only backlit black screen after ford logo…
please help!

VIN:
APIM Model: NU5T-14G371-LAF
APIM Type: Non-Navigation
APIM Size: 16GB
APIM Free Space: 8.8G
Version 3.4.23188 (NU5T-14G381-AD)

2/28/2025 8:39:33 PM +00:00

Partition Type = Free / Total
/fs/Nuance/ = 3.2M / 465M
/fs/Nuance/grace = 5.8M / 775M
/fs/rwdata/ = 979M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/images/ = 8.8G / 10G

Installed Packages
4U5T-14G423-CC
5U5T-14G391-CS

CYANLABS - SYN3 UPDATER - V2.13.1.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Enabled

DESTINATION DETAILS
Mode: Drive
Model: General USB Flash Disk USB Device
Size: 28.9GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.1.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)

LOG
[2/28/2025 7:54:20 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[2/28/2025 7:54:20 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[2/28/2025 7:54:20 PM] MY20 Protection: Enabled 
[2/28/2025 7:54:20 PM] Formatting USB drive
[2/28/2025 7:54:20 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/28/2025 7:54:28 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/28/2025 7:54:28 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[2/28/2025 7:54:28 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/28/2025 7:54:30 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[2/28/2025 7:54:30 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/28/2025 7:54:34 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[2/28/2025 7:54:34 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/28/2025 7:54:40 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[2/28/2025 7:54:40 PM] Preparing USB drive
[2/28/2025 7:54:40 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/28/2025 7:54:40 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/28/2025 7:54:40 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/28/2025 7:54:40 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/28/2025 7:54:40 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/28/2025 7:54:40 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/28/2025 7:55:09 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/28/2025 7:55:25 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/28/2025 7:55:25 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/28/2025 7:55:25 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/28/2025 7:56:14 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/28/2025 7:56:38 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/28/2025 7:56:38 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/28/2025 7:56:38 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/28/2025 7:58:33 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/28/2025 7:59:11 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/28/2025 7:59:11 PM] Generating Autoinstall.lst
[2/28/2025 7:59:11 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

APIM AsBuilt
DE00: 022A0C02000008060080
DE01: 55530105C082019028B00405
DE02: 0000010200
DE03: 00000AF1140000
DE04: 17FC181A32BE
DE05: 50
DE06: 29003300000000A3B4000056567C00C7


SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: MY20

Install Type: OEM Replacement

Old SYNC Version: 3.4.22200

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
black screen

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.1.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.13.1.0
  Branch: Stable
  Operating System: Microsoft Windows 10 Home (2009)
  
  PREVIOUS CONFIGURATION
  Version: 3.4.23188
  Region: NA
  Navigation: False
  Install Mode: Auto-Detect (autoinstall)
  Install Mode Overridden: False
  My20 Protection Enabled: Enabled
  
  DESTINATION DETAILS
  Mode: Drive
  Model: General USB Flash Disk USB Device
  Size: 28.9GB
  FileSystem: exFAT
  Partition Type: MBR
  
  AUTOINSTALL.LST
  ; CyanLabs Syn3Updater 2.13.1.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA
  
  [SYNCGen3.0_ALL_PRODUCT]
  Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
  Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
  Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
  Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
  Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
  Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
  Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
  Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
  Options = AutoInstall
  
  
  FILES (4)
  PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
  5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
  4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
  NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
  
  LOG
  [2/28/2025 7:54:20 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
  [2/28/2025 7:54:20 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
  [2/28/2025 7:54:20 PM] MY20 Protection: Enabled 
  [2/28/2025 7:54:20 PM] Formatting USB drive
  [2/28/2025 7:54:20 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
  [2/28/2025 7:54:28 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [2/28/2025 7:54:28 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
  [2/28/2025 7:54:28 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [2/28/2025 7:54:30 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
  [2/28/2025 7:54:30 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [2/28/2025 7:54:34 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
  [2/28/2025 7:54:34 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [2/28/2025 7:54:40 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
  [2/28/2025 7:54:40 PM] Preparing USB drive
  [2/28/2025 7:54:40 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [2/28/2025 7:54:40 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [2/28/2025 7:54:40 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [2/28/2025 7:54:40 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
  [2/28/2025 7:54:40 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [2/28/2025 7:54:40 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [2/28/2025 7:55:09 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [2/28/2025 7:55:25 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
  [2/28/2025 7:55:25 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [2/28/2025 7:55:25 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [2/28/2025 7:56:14 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [2/28/2025 7:56:38 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
  [2/28/2025 7:56:38 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [2/28/2025 7:56:38 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [2/28/2025 7:58:33 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [2/28/2025 7:59:11 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
  [2/28/2025 7:59:11 PM] Generating Autoinstall.lst
  [2/28/2025 7:59:11 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 
  

Set DE02/7D0-03-01: xxxx-**xx-xxxx to 00 and see how it goes.

Based on the lack of response, I’m closing the thread.

:lock: