2019 Ford F150 Lariat w/NAV (NA). Not the original owner so don’t have history beyond 2-3 months ago. I had previously modified a few settings to include Autofold Mirrors (Lincoln style), Fake Engine Noise disable, Auto Start/Stop disable, Heat/Cool icons on display screen. These mods were all working as expected prior to this update attempt.
Attempted update from 3.4.21194 to 3.4.22110 (NA - including maps). Setup USB using default settings (Autodetect). Selected “yes” at first warning and completed “interrogator tool” process. After running the interrogator tool, checked the XML file which indicated Syn3 Updater determined my APIM is NOT MY20 and is safe to use all functions of Syn3 Updater; proceeded with upgrade process.
The upgrade process started and showed the “Updating system software…” message. I then saw the next message indicating the first part of the update was compete and that a restart was needed. I was driving and was not able to cycle at the time; the USB drive was still in the port. The system rebooted on it’s own and eventually came back up to Sync on an older version. The system proceeded to display another message indicating “Updating system software…” and it eventually displayed an “Installation complete” message stating I could remove the USB drive and that the updates would take effect the next time I restarted the vehicle. The screen turned off (went black) and has never displayed anything since.
I have tried multiple soft resets, disconnected the battery for 30+ minutes and checked fuses. The ring lights around the USB ports do not light up at any time. My trailer backup assist pro indicates the functionality is not available when pressing the button. I have not hooked up forscan to see if the APIM is viewable.
Looking for ideas/thoughts on what I might be able to try to recover the system before taking it to the dealership for another 20+ day wait on repairs.
Thanks!
SD
Sync_V02A00CC_1FTEW1C48KFA62996.xml (11.1 KB)
SYNC Region: North America & Canada
Navigation Variant: Yes
Install Type: Stock (Original Unit)
Old SYNC Version: 3.4.21194
New SYNC Version: 3.4.xxxxx
Do you have a error message, if so what is it?
No error message - screen is black/blank
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.11.4.0 (Stable)
Syn3 Updater Documentation Read: Yes
Syn3 Updater Log File
CYANLABS - SYN3 UPDATER - V2.11.4.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)
PREVIOUS CONFIGURATION
Version: 3.4.21194
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect
DESTINATION DETAILS
Mode: Drive
Model: Lexar USB Flash Drive USB Device
Size: 14.9GB
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=5U5T-14G381-EZ_1652218180000.TAR.GZ
VOICE=5U5T-14G391-CR_1644007976000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.4.0 Stable - downgrade Mode - Sync 3.4.22110 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction
FILES (19)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
5U5T-14G381-EZ_1652218180000.TAR.GZ (869.8MB)
5U5T-14G391-CR_1644007976000.TAR.GZ (385.5MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)
LOG
[10/23/2022 3:09:36 PM] Selected Region: NA - Release: Sync 3.4.22110 - Map Version: 2.21 (2021) - NA
[10/23/2022 3:09:36 PM] Install Mode: Auto-Detect (downgrade) Forced: False
[10/23/2022 3:09:36 PM] MY20 Protection: Auto-Detect
[10/23/2022 3:09:36 PM] Formatting USB drive
[10/23/2022 3:09:36 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/23/2022 3:09:44 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:09:44 PM] Downloading: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:10:29 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:10:31 PM] Downloaded: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:10:31 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:10:31 PM] Downloading: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:10:31 PM] Validating: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:10:31 PM] Downloaded: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:10:31 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[10/23/2022 3:10:31 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[10/23/2022 3:10:31 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/23/2022 3:10:33 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[10/23/2022 3:10:33 PM] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/23/2022 3:10:37 PM] Validated: 5U5T-14G381-EZ_1652218180000.TAR.GZ (Skipping Download)
[10/23/2022 3:10:37 PM] Checking Existing File: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/23/2022 3:10:39 PM] Validated: 5U5T-14G391-CR_1644007976000.TAR.GZ (Skipping Download)
[10/23/2022 3:10:39 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/23/2022 3:10:43 PM] Validated: 4U5T-14G421-CAE_1644006917000.TAR.GZ (Skipping Download)
[10/23/2022 3:10:43 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[10/23/2022 3:10:45 PM] Validated: 4U5T-14G422-CCK_1644009966000.TAR.GZ (Skipping Download)
[10/23/2022 3:10:45 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[10/23/2022 3:11:02 PM] Validated: 4U5T-14G422-CBK_1644010207000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:02 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/23/2022 3:11:08 PM] Validated: 4U5T-14G422-CAK_1644007869000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:08 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/23/2022 3:11:12 PM] Validated: 4U5T-14G421-CHE_1644007810000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:12 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/23/2022 3:11:17 PM] Validated: 4U5T-14G421-CGE_1644007746000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:17 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/23/2022 3:11:20 PM] Validated: 4U5T-14G421-CJE_1644007404000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:20 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/23/2022 3:11:25 PM] Validated: 4U5T-14G421-CFE_1644007219000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:25 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/23/2022 3:11:30 PM] Validated: 4U5T-14G421-CEE_1644007167000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:30 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/23/2022 3:11:36 PM] Validated: 4U5T-14G421-CDE_1644007104000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:36 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/23/2022 3:11:40 PM] Validated: 4U5T-14G421-CCE_1644007033000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:40 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/23/2022 3:11:46 PM] Validated: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:46 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/23/2022 3:11:46 PM] Validated: 4U5T-14G424-CE_1644243346000.TAR.GZ (Skipping Download)
[10/23/2022 3:11:46 PM] Preparing USB drive
[10/23/2022 3:11:46 PM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:11:46 PM] Copying: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:13:01 PM] Validating: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:13:24 PM] Copied: 4U5T-14G381-AN_1552583626000.TAR.GZ
[10/23/2022 3:13:24 PM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:13:24 PM] Copying: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:13:25 PM] Validating: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:13:25 PM] Copied: GB5T-14G386-SC_85041.tar.gz
[10/23/2022 3:13:25 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[10/23/2022 3:13:25 PM] Copying: 1u5t-14g386-cb.tar.gz
[10/23/2022 3:13:30 PM] Validating: 1u5t-14g386-cb.tar.gz
[10/23/2022 3:13:30 PM] Copied: 1u5t-14g386-cb.tar.gz
[10/23/2022 3:13:30 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/23/2022 3:13:30 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/23/2022 3:14:56 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/23/2022 3:15:22 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[10/23/2022 3:15:22 PM] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/23/2022 3:15:22 PM] Copying: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/23/2022 3:17:35 PM] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/23/2022 3:18:19 PM] Copied: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[10/23/2022 3:18:19 PM] Checking Existing File: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/23/2022 3:18:19 PM] Copying: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/23/2022 3:19:18 PM] Validating: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/23/2022 3:19:37 PM] Copied: 5U5T-14G391-CR_1644007976000.TAR.GZ
[10/23/2022 3:19:37 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/23/2022 3:19:37 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/23/2022 3:22:17 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/23/2022 3:23:09 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[10/23/2022 3:23:09 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[10/23/2022 3:23:09 PM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[10/23/2022 3:24:31 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[10/23/2022 3:24:57 PM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[10/23/2022 3:24:57 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[10/23/2022 3:24:57 PM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[10/23/2022 3:27:33 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[10/23/2022 3:28:13 PM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[10/23/2022 3:28:13 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/23/2022 3:28:13 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/23/2022 3:31:32 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/23/2022 3:32:41 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[10/23/2022 3:32:41 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/23/2022 3:32:41 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/23/2022 3:35:16 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/23/2022 3:36:10 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[10/23/2022 3:36:10 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/23/2022 3:36:10 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/23/2022 3:39:05 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/23/2022 3:40:06 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[10/23/2022 3:40:06 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/23/2022 3:40:06 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/23/2022 3:41:50 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/23/2022 3:42:25 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[10/23/2022 3:42:25 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/23/2022 3:42:25 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/23/2022 3:45:14 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/23/2022 3:46:13 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[10/23/2022 3:46:13 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/23/2022 3:46:13 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/23/2022 3:49:04 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/23/2022 3:50:03 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[10/23/2022 3:50:03 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/23/2022 3:50:03 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/23/2022 3:53:27 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/23/2022 3:54:38 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[10/23/2022 3:54:38 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/23/2022 3:54:38 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/23/2022 3:57:29 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/23/2022 3:58:28 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[10/23/2022 3:58:28 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/23/2022 3:58:28 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/23/2022 4:01:23 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/23/2022 4:02:24 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[10/23/2022 4:02:24 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/23/2022 4:02:24 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/23/2022 4:02:25 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/23/2022 4:02:25 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ
[10/23/2022 4:02:25 PM] Generating reformat.lst
[10/23/2022 4:02:25 PM] Generating autoinstall.lst
[10/23/2022 4:02:25 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!