Black screen after upgrade...

Ford SYNC 3 Support CyanLabs Update Support
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1

Hi,
In installed a new 8’’ screen (from 4’') and ran sync3 upgrader.
Now have a blanc screen - Rear view camera works and Radio tuned to radio station…

SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 3.4.21194

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
no

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.3.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

INTERROGATOR (prior to upgrade)

<?xml version="1.0" encoding="UTF-8"?>
<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2025-07-16" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
<p:VIN>1FTYE2D89NKA16449</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
  <d2p1:Role>CONSUMER</d2p1:Role>
  <d2p1:RoleSource>OTA</d2p1:RoleSource>
  <d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
  <d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:Node isFlashed="false" specificationCategory="GGDS">
  <d2p1:Address>7D0</d2p1:Address>
  <d2p1:ECUAcronym name="APIM">
    <d2p1:State>
      <d2p1:Gateway gatewayType="NONE">
        <d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
          <d2p1:Response>5U5T-14G381-FT</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
          <d2p1:Response>355535542d3134473339312d425000000000000000000000345535542d3134473432332d424300000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
          <d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
          <d2p1:Response>54722dde</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
          <d2p1:Response>adc22e02</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
          <d2p1:Response>22820013400000080082</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
          <d2p1:Response>555300000000000028000000</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
          <d2p1:Response>0000000000</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
          <d2p1:Response>01000000000000</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
          <d2p1:Response>000000000000</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
          <d2p1:Response>00</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
          <d2p1:Response>00000000000000000000000000000000</d2p1:Response>
          <d2p1:IsConfig>true</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
          <d2p1:Response>DS-1U5T-14G371-EL</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
          <d2p1:Response>GU5T-14G380-CF</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
          <d2p1:Response>LU5T-14G371-LNC</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
          <d2p1:Response>1U5T-14G375-CA</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
          <d2p1:Response>V06U0489</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
          <d2p1:Response>03</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
          <d2p1:Response>1U5T-14G374-EL</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
          <d2p1:Response></d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
          <d2p1:Response>ac:1f:0f:c4:ff:d7</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
        <d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
          <d2p1:Response>Blank</d2p1:Response>
          <d2p1:IsConfig>false</d2p1:IsConfig>
        </d2p1:DID>
      </d2p1:Gateway>
    </d2p1:State>
  </d2p1:ECUAcronym>
  <d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
  <d2p1:AdditionalAttributes logGeneratedDateTime="2025-07-16T19:59:49+00:00" RAM="439468032" vmcuVersion="Vector_VMCU_02.02.20">
    <d2p1:PartitionHealth type="/fs/Nuance/" total="1.8G" available="5.7M"/>
    <d2p1:PartitionHealth type="/fs/Nuance/grace" total="1.4G" available="69M"/>
    <d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="1.0G"/>
    <d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="763M"/>
    <d2p1:PartitionHealth type="/fs/images/" total="10G" available="6.8G"/>
    <d2p1:InstallationLog/>
    <d2p1:SyncData>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</d2p1:SyncData>
  </d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>

LOG  to created USB:

CYANLABS - SYN3 UPDATER - V2.13.3.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.21194
Region: NA
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Enabled

DESTINATION DETAILS
Mode: Drive
Model: USB DISK 2.0 USB Device
Size: 7,5GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.3.0 Stable - Autoinstall Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-CS_1660783942000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-CS_1660783942000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Item4 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ
Open4 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ
Options = AutoInstall


FILES (4)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385,5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564,2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869,8MB)

LOG
[16/juil./2025 20:17:25] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: Non Nav APIM 
[16/juil./2025 20:17:25] Install Mode: Auto-Detect (autoinstall) Forced: False 
[16/juil./2025 20:17:25] MY20 Protection: Enabled 
[16/juil./2025 20:17:25] Formatting USB drive
[16/juil./2025 20:17:25] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[16/juil./2025 20:17:36] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/juil./2025 20:17:36] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[16/juil./2025 20:17:37] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/juil./2025 20:17:37] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/juil./2025 20:17:37] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[16/juil./2025 20:17:37] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[16/juil./2025 20:18:32] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[16/juil./2025 20:18:35] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[16/juil./2025 20:18:35] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[16/juil./2025 20:18:35] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[16/juil./2025 20:19:39] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[16/juil./2025 20:19:43] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[16/juil./2025 20:19:43] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/juil./2025 20:19:43] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[16/juil./2025 20:21:45] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/juil./2025 20:21:48] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/juil./2025 20:21:48] Preparing USB drive
[16/juil./2025 20:21:49] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/juil./2025 20:21:49] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/juil./2025 20:21:49] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/juil./2025 20:21:49] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[16/juil./2025 20:21:49] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[16/juil./2025 20:21:49] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[16/juil./2025 20:22:49] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[16/juil./2025 20:23:12] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[16/juil./2025 20:23:12] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[16/juil./2025 20:23:12] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[16/juil./2025 20:24:49] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[16/juil./2025 20:25:13] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[16/juil./2025 20:25:13] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/juil./2025 20:25:13] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/juil./2025 20:27:31] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/juil./2025 20:27:34] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[16/juil./2025 20:27:34] Generating Autoinstall.lst
[16/juil./2025 20:27:34] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

OK… my Transit would power down after 15 minutes - i started the engine en waited 30 minutes.
— still black screen
The did Radio Reset: Volume +Skip-Rigth for 10 seconds… OK!!!

3

Did you make the appropriate adjustments to the APIM asbuilt with FORScan?

4

I did not do any adjustements in APIM - what is required ? (I do have FordScan setup).

ALSO - now the radio is working ok, but:
1- Bluetooth is sketchy and is losing dropping with cellor not reconnecting on restart. (not issue before upgrade)
2- Cannot connect to FordPass - Android auto not found.
.. any recommandations?

5

Well, according to the Interrogator Log above, you have 5U5T-14G381-FT installed in the APIM with an 8" screen, not compatible. That version is for the 4" screen.

It is apparant that the Sync 3.4.23188 install likely failed, and you are still on the -FT version. You could run the Interrogator Utility again to verify.

Install the proper 8" screen Sync 3.4 version. 3.4.23188. App file ONLY.

Presently, the files installed on the APIM are…
5U5T-14G381-FT 409Mb Sync3 v3.4.21194 13.07.2021
5U5T-14G391-BP 1.5Gb Sync3 v3.2.21169
4U5T-14G423-BC 927Mb Sync3 v3.3.20342 1.1.1.2325 (GL-0011) (19.10.2020)

You have the storage available to install the larger 8" Sync app.
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“1.8G” available=“5.7M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“1.4G” available=“69M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1.2G” available=“1.0G”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1.4G” available=“763M”/>
<d2p1:PartitionHealth type=“/fs/images/” total=“10G” available=“6.8G”/>

You need to install…ONLY.
NU5T-14G381-AD 870Mb Sync3 v3.4.23188 02.08.2023

6

New Interrogator file attached - file seems ok!

Unit working - except no FordPass: cannot connect - and no Android Auto, which is the whole point of the upgrade… insigths?

Sync_V06U0489_1FTYE2D89NKA16449.xml (10.1 KB)

7

Meaning the screen is working?