Black screen- probably bricked?

Ford SYNC 3 Support CyanLabs Update Support
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1

Have successfully updated sync 3 on my previous two cars (focus 2018, kuga 2019). I had convinced myself not to touch my current car but something got into me. Decided to update maps and sync 3 on my current ford edge 2017 today with all laterst maps and software. Plugged in the USB, initially nothing then message “updating software…” comes up and then black screen, loss of power to usb port lights and been dead since. Nothing related works like rear cover, park assist, sensors etc. I am so mad at myself. Can you help me fix this?

I have a UCDS adapter if it will help. Wasn’t planning on using it on this car either but I probably have no choice now. Please help.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20240

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No error message, Black screen with no power. Not even the ford logo.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.0.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 57,3GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=1U5T-14G421-BAL_1723658080000.TAR.GZ
MAP=1U5T-14G421-BBL_1723560114000.TAR.GZ
MAP=1U5T-14G421-BCL_1723600422000.TAR.GZ
MAP=1U5T-14G421-BDL_1723600797000.TAR.GZ
MAP=1U5T-14G421-BEL_1723601194000.TAR.GZ
MAP=1U5T-14G421-BFL_1723601450000.TAR.GZ
MAP=1U5T-14G421-BGL_1723602075000.TAR.GZ
MAP=1U5T-14G421-BHL_1723602658000.TAR.GZ
MAP=1U5T-14G421-BJL_1723602553000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAL_1723663279000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBL_1723666341000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCL_1723745202000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDL_1723746662000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BN_1727700842000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (20)
1u5t-14g386-cb.tar.gz (8,5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1,5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869,8MB)
1U5T-14G421-BAL_1723658080000.TAR.GZ (2,5GB)
1U5T-14G421-BBL_1723560114000.TAR.GZ (539,6MB)
1U5T-14G421-BCL_1723600422000.TAR.GZ (1,8GB)
1U5T-14G421-BDL_1723600797000.TAR.GZ (1,1GB)
1U5T-14G421-BEL_1723601194000.TAR.GZ (1,8GB)
1U5T-14G421-BFL_1723601450000.TAR.GZ (2,5GB)
1U5T-14G421-BGL_1723602075000.TAR.GZ (2,1GB)
1U5T-14G421-BHL_1723602658000.TAR.GZ (2,6GB)
1U5T-14G421-BJL_1723602553000.TAR.GZ (26MB)
4U5T-14G422-BAL_1723663279000.TAR.GZ (2,4GB)
4U5T-14G422-BBL_1723666341000.TAR.GZ (2,3GB)
4U5T-14G422-BCL_1723745202000.TAR.GZ (1,7GB)
4U5T-14G422-BDL_1723746662000.TAR.GZ (2,1GB)
1U5T-14G424-BN_1727700842000.TAR.GZ (1,7KB)

LOG
[7/12/2024 12:32:44 μμ] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: F13 (2023) - EU (10 2024) 
[7/12/2024 12:32:44 μμ] Install Mode: Auto-Detect (reformat) Forced: False 
[7/12/2024 12:32:44 μμ] MY20 Protection: Auto-Detect 
[7/12/2024 12:32:44 μμ] Formatting USB drive
[7/12/2024 12:32:44 μμ] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[7/12/2024 12:32:57 μμ] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/12/2024 12:32:57 μμ] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[7/12/2024 12:32:57 μμ] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 12:32:57 μμ] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[7/12/2024 12:32:57 μμ] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[7/12/2024 12:33:13 μμ] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download) 
[7/12/2024 12:33:13 μμ] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[7/12/2024 12:33:20 μμ] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[7/12/2024 12:33:20 μμ] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[7/12/2024 12:33:21 μμ] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[7/12/2024 12:33:21 μμ] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 12:33:29 μμ] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[7/12/2024 12:33:29 μμ] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[7/12/2024 12:33:54 μμ] Validated: 1U5T-14G421-BAL_1723658080000.TAR.GZ (Skipping Download) 
[7/12/2024 12:33:54 μμ] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[7/12/2024 12:33:59 μμ] Validated: 1U5T-14G421-BBL_1723560114000.TAR.GZ (Skipping Download) 
[7/12/2024 12:33:59 μμ] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[7/12/2024 12:34:17 μμ] Validated: 1U5T-14G421-BCL_1723600422000.TAR.GZ (Skipping Download) 
[7/12/2024 12:34:17 μμ] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[7/12/2024 12:34:29 μμ] Validated: 1U5T-14G421-BDL_1723600797000.TAR.GZ (Skipping Download) 
[7/12/2024 12:34:29 μμ] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[7/12/2024 12:34:47 μμ] Validated: 1U5T-14G421-BEL_1723601194000.TAR.GZ (Skipping Download) 
[7/12/2024 12:34:47 μμ] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[7/12/2024 12:35:13 μμ] Validated: 1U5T-14G421-BFL_1723601450000.TAR.GZ (Skipping Download) 
[7/12/2024 12:35:13 μμ] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[7/12/2024 12:35:34 μμ] Validated: 1U5T-14G421-BGL_1723602075000.TAR.GZ (Skipping Download) 
[7/12/2024 12:35:34 μμ] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[7/12/2024 12:36:00 μμ] Validated: 1U5T-14G421-BHL_1723602658000.TAR.GZ (Skipping Download) 
[7/12/2024 12:36:00 μμ] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[7/12/2024 12:36:00 μμ] Validated: 1U5T-14G421-BJL_1723602553000.TAR.GZ (Skipping Download) 
[7/12/2024 12:36:00 μμ] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[7/12/2024 12:36:24 μμ] Validated: 4U5T-14G422-BAL_1723663279000.TAR.GZ (Skipping Download) 
[7/12/2024 12:36:24 μμ] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[7/12/2024 12:36:28 μμ] Validate: 4U5T-14G422-BBL_1723666341000.TAR.GZ (Failed!, Downloading)
[7/12/2024 12:36:28 μμ] Downloading: 4U5T-14G422-BBL_1723666341000.TAR.GZ
[7/12/2024 12:44:31 μμ] Validating: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[7/12/2024 12:44:56 μμ] Downloaded: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[7/12/2024 12:44:56 μμ] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 12:44:56 μμ] Downloading: 4U5T-14G422-BCL_1723745202000.TAR.GZ
[7/12/2024 12:45:10 μμ] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 12:45:11 μμ] Validate: 4U5T-14G422-BCL_1723745202000.TAR.GZ (Failed!, Downloading)
[7/12/2024 12:45:11 μμ] Downloading (Attempt #2): 4U5T-14G422-BCL_1723745202000.TAR.GZ
[7/12/2024 12:51:46 μμ] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 12:52:04 μμ] Downloaded: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 12:52:04 μμ] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[7/12/2024 12:52:04 μμ] Downloading: 4U5T-14G422-BDL_1723746662000.TAR.GZ
[7/12/2024 1:01:28 μμ] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[7/12/2024 1:01:50 μμ] Downloaded: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[7/12/2024 1:01:50 μμ] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[7/12/2024 1:01:50 μμ] Downloading: 1U5T-14G424-BN_1727700842000.TAR.GZ
[7/12/2024 1:01:50 μμ] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[7/12/2024 1:01:50 μμ] Downloaded: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[7/12/2024 1:01:50 μμ] Preparing USB drive
[7/12/2024 1:01:50 μμ] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/12/2024 1:01:50 μμ] Copying: 1u5t-14g386-cb.tar.gz 
[7/12/2024 1:01:51 μμ] Validating: 1u5t-14g386-cb.tar.gz 
[7/12/2024 1:01:51 μμ] Copied: 1u5t-14g386-cb.tar.gz 
[7/12/2024 1:01:51 μμ] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 1:01:51 μμ] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 1:01:51 μμ] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 1:01:51 μμ] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[7/12/2024 1:01:51 μμ] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[7/12/2024 1:01:51 μμ] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[7/12/2024 1:04:17 μμ] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[7/12/2024 1:04:58 μμ] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[7/12/2024 1:04:58 μμ] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[7/12/2024 1:04:58 μμ] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[7/12/2024 1:05:52 μμ] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[7/12/2024 1:06:10 μμ] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[7/12/2024 1:06:10 μμ] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[7/12/2024 1:06:10 μμ] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[7/12/2024 1:06:16 μμ] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[7/12/2024 1:06:17 μμ] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[7/12/2024 1:06:17 μμ] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 1:06:17 μμ] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 1:07:27 μμ] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 1:07:52 μμ] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[7/12/2024 1:07:52 μμ] Checking Existing File: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[7/12/2024 1:07:52 μμ] Copying: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[7/12/2024 1:11:05 μμ] Validating: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[7/12/2024 1:12:11 μμ] Copied: 1U5T-14G421-BAL_1723658080000.TAR.GZ 
[7/12/2024 1:12:11 μμ] Checking Existing File: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[7/12/2024 1:12:11 μμ] Copying: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[7/12/2024 1:12:54 μμ] Validating: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[7/12/2024 1:13:08 μμ] Copied: 1U5T-14G421-BBL_1723560114000.TAR.GZ 
[7/12/2024 1:13:08 μμ] Checking Existing File: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[7/12/2024 1:13:08 μμ] Copying: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[7/12/2024 1:15:28 μμ] Validating: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[7/12/2024 1:16:16 μμ] Copied: 1U5T-14G421-BCL_1723600422000.TAR.GZ 
[7/12/2024 1:16:16 μμ] Checking Existing File: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[7/12/2024 1:16:16 μμ] Copying: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[7/12/2024 1:17:47 μμ] Validating: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[7/12/2024 1:18:18 μμ] Copied: 1U5T-14G421-BDL_1723600797000.TAR.GZ 
[7/12/2024 1:18:18 μμ] Checking Existing File: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[7/12/2024 1:18:18 μμ] Copying: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[7/12/2024 1:20:42 μμ] Validating: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[7/12/2024 1:21:30 μμ] Copied: 1U5T-14G421-BEL_1723601194000.TAR.GZ 
[7/12/2024 1:21:30 μμ] Checking Existing File: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[7/12/2024 1:21:30 μμ] Copying: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[7/12/2024 1:24:54 μμ] Validating: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[7/12/2024 1:26:03 μμ] Copied: 1U5T-14G421-BFL_1723601450000.TAR.GZ 
[7/12/2024 1:26:03 μμ] Checking Existing File: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[7/12/2024 1:26:03 μμ] Copying: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[7/12/2024 1:28:48 μμ] Validating: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[7/12/2024 1:29:45 μμ] Copied: 1U5T-14G421-BGL_1723602075000.TAR.GZ 
[7/12/2024 1:29:45 μμ] Checking Existing File: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[7/12/2024 1:29:45 μμ] Copying: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[7/12/2024 1:33:18 μμ] Validating: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[7/12/2024 1:34:33 μμ] Copied: 1U5T-14G421-BHL_1723602658000.TAR.GZ 
[7/12/2024 1:34:33 μμ] Checking Existing File: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[7/12/2024 1:34:33 μμ] Copying: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[7/12/2024 1:34:35 μμ] Validating: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[7/12/2024 1:34:35 μμ] Copied: 1U5T-14G421-BJL_1723602553000.TAR.GZ 
[7/12/2024 1:34:35 μμ] Checking Existing File: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[7/12/2024 1:34:35 μμ] Copying: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[7/12/2024 1:37:45 μμ] Validating: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[7/12/2024 1:38:49 μμ] Copied: 4U5T-14G422-BAL_1723663279000.TAR.GZ 
[7/12/2024 1:38:49 μμ] Checking Existing File: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[7/12/2024 1:38:49 μμ] Copying: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[7/12/2024 1:41:53 μμ] Validating: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[7/12/2024 1:42:55 μμ] Copied: 4U5T-14G422-BBL_1723666341000.TAR.GZ 
[7/12/2024 1:42:55 μμ] Checking Existing File: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 1:42:55 μμ] Copying: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 1:45:14 μμ] Validating: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 1:46:01 μμ] Copied: 4U5T-14G422-BCL_1723745202000.TAR.GZ 
[7/12/2024 1:46:01 μμ] Checking Existing File: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[7/12/2024 1:46:01 μμ] Copying: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[7/12/2024 1:48:48 μμ] Validating: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[7/12/2024 1:49:44 μμ] Copied: 4U5T-14G422-BDL_1723746662000.TAR.GZ 
[7/12/2024 1:49:44 μμ] Checking Existing File: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[7/12/2024 1:49:44 μμ] Copying: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[7/12/2024 1:49:44 μμ] Validating: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[7/12/2024 1:49:44 μμ] Copied: 1U5T-14G424-BN_1727700842000.TAR.GZ 
[7/12/2024 1:49:44 μμ] Generating reformat.lst
[7/12/2024 1:49:44 μμ] Generating autoinstall.lst
[7/12/2024 1:49:45 μμ] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Share the APIM’s model.

3

Is there an easy way to find this out or do I need to remove it from the vehicle?

4

A method is by using Forscan.

5

Thank you for replying. I have used UCDS (not sure if it is much help here). I have not really used Forscan but I’ll download it and use an elm327 obd scanner I have. Could you help guide me where to look for the APIM’s model in Forscan?

6

Good morning. I connected forscan and get the following regarding the APIM module:
APIM - Accessory Protocol Interface Module
Part number: JR3T-14G371-FJG
Calibration level: JR3T-14G371-FJH
Strategy : HB5T-14G374-CA
Calibration: HB5T-14G375-FA

So I guess the fact it comes up is a good thing BUT I put the value in the Sync3updater manual check and it says it is a MY20. So I guess auto-detection did not work? Do I have any hope here? Any help is very much appreciated.

7

If it helps, I checked asbuilt values against the date from here: https://www.motorcraftservice.com/AsBuilt/Details
Everything is as it should be.
Would something like this work? → APIM Firmware Flash Rescue
Or am I looking at a new APIM altogether?

(I should have used forscan sooner. It does not seem that bad after all.)

8

That’s MY20, it’s a replacement unit.
Since you ran a reformat on it, it’s dead.

9

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