Black screen

Hello, I had Sync3 with 2.2.16280 version in it. I tried to update it via WIFI multiple times without luck. Then I tried with USB and with the Fords website (3.0.20204). After 2 hours I gave up. Next morning I setup Syn3 updater for the latest (likely 3.4.23188) and went to car. When I turned car on (not USB inserted yet) the screen said something that the update will be visible after next restart. I got scared a bit, because I was looking forward to update to 3.4. I proceeded to put the USB in, I got some popup immeadiately, and quite soon the screen went black.

Now screen does not function. It is backlit, USB ports have power and radio works. Rear view camera does not come to screen when I reverse. I tried to open the plastics to see which date the APIM is manufactured, but I cannot get the plastics out. I got some clips open but am afraid that I break things if I proceed. Car is from 2017.

Browsing the forum I am afraid that I bricked it.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Unknown

Install Type: Unknown

Old SYNC Version: 2.2.16280

New SYNC Version: 2.2.16280

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version:

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

Version: 2.2.16280
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Drive
Model: Kingston DT microDuo 3C USB Device
Size: 28.9GB
FileSystem: exFAT
Partition Type: GPT


; CyanLabs Syn3Updater Stable - reformat  Mode - Sync 3.4.23188 EU

Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (20)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
1U5T-14G421-BAK_1682464992000.TAR.GZ (2.3GB)
1U5T-14G421-BBK_1682466740000.TAR.GZ (541.8MB)
1U5T-14G421-BCK_1682467250000.TAR.GZ (1.7GB)
1U5T-14G421-BDK_1682467734000.TAR.GZ (1.1GB)
1U5T-14G421-BEK_1682467790000.TAR.GZ (1.7GB)
1U5T-14G421-BFK_1682467908000.TAR.GZ (2.5GB)
1U5T-14G421-BGK_1682467948000.TAR.GZ (2GB)
1U5T-14G421-BHK_1682468092000.TAR.GZ (2.7GB)
1U5T-14G421-BJK_1682469041000.TAR.GZ (25.6MB)
1U5T-14G424-BM_1683133039000.TAR.GZ (1.7KB)
4U5T-14G422-BAK_1682464728000.TAR.GZ (2.3GB)
4U5T-14G422-BBK_1682464776000.TAR.GZ (2.2GB)
4U5T-14G422-BCK_1682464838000.TAR.GZ (1.7GB)
4U5T-14G422-BDK_1682464885000.TAR.GZ (2GB)

[4/26/2024 8:18:36 PM] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: F12 (2022) - EU (05 2022) (Updated Voice) 
[4/26/2024 8:18:36 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[4/26/2024 8:18:36 PM] MY20 Protection: Auto-Detect 
[4/26/2024 8:18:36 PM] Formatting USB drive
[4/26/2024 8:18:36 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/26/2024 8:18:45 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/26/2024 8:18:45 PM] Downloading: 1u5t-14g386-cb.tar.gz
[4/26/2024 8:18:50 PM] Validating: 1u5t-14g386-cb.tar.gz 
[4/26/2024 8:18:50 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[4/26/2024 8:18:50 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/26/2024 8:18:50 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[4/26/2024 8:18:50 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/26/2024 8:18:50 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/26/2024 8:18:50 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[4/26/2024 8:18:50 PM] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ
[4/26/2024 8:24:56 PM] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[4/26/2024 8:25:06 PM] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[4/26/2024 8:25:06 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[4/26/2024 8:25:07 PM] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
[4/26/2024 8:27:45 PM] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[4/26/2024 8:27:49 PM] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[4/26/2024 8:27:49 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[4/26/2024 8:27:49 PM] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[4/26/2024 8:28:06 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[4/26/2024 8:28:06 PM] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[4/26/2024 8:28:06 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/26/2024 8:28:06 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[4/26/2024 8:31:33 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/26/2024 8:31:38 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/26/2024 8:31:38 PM] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[4/26/2024 8:31:38 PM] Downloading: 1U5T-14G421-BAK_1682464992000.TAR.GZ
[4/26/2024 8:40:50 PM] Validating: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[4/26/2024 8:41:04 PM] Downloaded: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[4/26/2024 8:41:04 PM] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[4/26/2024 8:41:04 PM] Downloading: 1U5T-14G421-BBK_1682466740000.TAR.GZ
[4/26/2024 8:43:04 PM] Validating: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[4/26/2024 8:43:07 PM] Downloaded: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[4/26/2024 8:43:07 PM] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[4/26/2024 8:43:07 PM] Downloading: 1U5T-14G421-BCK_1682467250000.TAR.GZ
[4/26/2024 8:49:36 PM] Validating: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[4/26/2024 8:49:44 PM] Downloaded: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[4/26/2024 8:49:44 PM] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[4/26/2024 8:49:44 PM] Downloading: 1U5T-14G421-BDK_1682467734000.TAR.GZ
[4/26/2024 8:54:15 PM] Validating: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[4/26/2024 8:54:22 PM] Downloaded: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[4/26/2024 8:54:22 PM] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[4/26/2024 8:54:22 PM] Downloading: 1U5T-14G421-BEK_1682467790000.TAR.GZ
[4/26/2024 9:01:48 PM] Validating: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[4/26/2024 9:01:57 PM] Downloaded: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[4/26/2024 9:01:57 PM] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[4/26/2024 9:01:57 PM] Downloading: 1U5T-14G421-BFK_1682467908000.TAR.GZ
[4/26/2024 9:12:05 PM] Validating: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[4/26/2024 9:12:17 PM] Downloaded: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[4/26/2024 9:12:17 PM] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[4/26/2024 9:12:17 PM] Downloading: 1U5T-14G421-BGK_1682467948000.TAR.GZ
[4/26/2024 9:20:14 PM] Validating: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[4/26/2024 9:20:26 PM] Downloaded: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[4/26/2024 9:20:26 PM] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[4/26/2024 9:20:26 PM] Downloading: 1U5T-14G421-BHK_1682468092000.TAR.GZ
[4/26/2024 9:30:35 PM] Validating: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[4/26/2024 9:30:48 PM] Downloaded: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[4/26/2024 9:30:48 PM] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[4/26/2024 9:30:48 PM] Downloading: 1U5T-14G421-BJK_1682469041000.TAR.GZ
[4/26/2024 9:30:53 PM] Validating: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[4/26/2024 9:30:54 PM] Downloaded: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[4/26/2024 9:30:54 PM] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[4/26/2024 9:30:54 PM] Downloading: 1U5T-14G424-BM_1683133039000.TAR.GZ
[4/26/2024 9:30:54 PM] Validating: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[4/26/2024 9:30:54 PM] Downloaded: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[4/26/2024 9:30:54 PM] Checking Existing File: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[4/26/2024 9:30:54 PM] Downloading: 4U5T-14G422-BAK_1682464728000.TAR.GZ
[4/26/2024 9:39:38 PM] Validating: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[4/26/2024 9:39:50 PM] Downloaded: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[4/26/2024 9:39:50 PM] Checking Existing File: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[4/26/2024 9:39:50 PM] Downloading: 4U5T-14G422-BBK_1682464776000.TAR.GZ
[4/26/2024 9:48:11 PM] Validating: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[4/26/2024 9:48:22 PM] Downloaded: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[4/26/2024 9:48:22 PM] Checking Existing File: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[4/26/2024 9:48:22 PM] Downloading: 4U5T-14G422-BCK_1682464838000.TAR.GZ
[4/26/2024 9:54:42 PM] Validating: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[4/26/2024 9:54:50 PM] Downloaded: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[4/26/2024 9:54:50 PM] Checking Existing File: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[4/26/2024 9:54:50 PM] Downloading: 4U5T-14G422-BDK_1682464885000.TAR.GZ
[4/26/2024 10:02:28 PM] Validating: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[4/26/2024 10:02:38 PM] Downloaded: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[4/26/2024 10:02:38 PM] Preparing USB drive
[4/26/2024 10:02:38 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/26/2024 10:02:38 PM] Copying: 1u5t-14g386-cb.tar.gz 
[4/26/2024 10:02:38 PM] Validating: 1u5t-14g386-cb.tar.gz 
[4/26/2024 10:02:38 PM] Copied: 1u5t-14g386-cb.tar.gz 
[4/26/2024 10:02:38 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/26/2024 10:02:38 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/26/2024 10:02:38 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/26/2024 10:02:38 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/26/2024 10:02:38 PM] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[4/26/2024 10:02:38 PM] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[4/26/2024 10:03:48 PM] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[4/26/2024 10:03:57 PM] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[4/26/2024 10:03:57 PM] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[4/26/2024 10:03:57 PM] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[4/26/2024 10:04:33 PM] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[4/26/2024 10:04:38 PM] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[4/26/2024 10:04:38 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[4/26/2024 10:04:38 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[4/26/2024 10:04:41 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[4/26/2024 10:04:41 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[4/26/2024 10:04:41 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/26/2024 10:04:41 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/26/2024 10:05:30 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/26/2024 10:05:40 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[4/26/2024 10:05:40 PM] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[4/26/2024 10:05:40 PM] Copying: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[4/26/2024 10:07:54 PM] Validating: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[4/26/2024 10:08:22 PM] Copied: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[4/26/2024 10:08:22 PM] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[4/26/2024 10:08:22 PM] Copying: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[4/26/2024 10:08:50 PM] Validating: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[4/26/2024 10:08:56 PM] Copied: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[4/26/2024 10:08:56 PM] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[4/26/2024 10:08:56 PM] Copying: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[4/26/2024 10:10:28 PM] Validating: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[4/26/2024 10:10:49 PM] Copied: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[4/26/2024 10:10:49 PM] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[4/26/2024 10:10:49 PM] Copying: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[4/26/2024 10:11:47 PM] Validating: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[4/26/2024 10:12:00 PM] Copied: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[4/26/2024 10:12:00 PM] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[4/26/2024 10:12:00 PM] Copying: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[4/26/2024 10:13:30 PM] Validating: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[4/26/2024 10:13:51 PM] Copied: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[4/26/2024 10:13:51 PM] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[4/26/2024 10:13:51 PM] Copying: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[4/26/2024 10:16:05 PM] Validating: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[4/26/2024 10:16:36 PM] Copied: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[4/26/2024 10:16:36 PM] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[4/26/2024 10:16:36 PM] Copying: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[4/26/2024 10:18:24 PM] Validating: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[4/26/2024 10:18:49 PM] Copied: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[4/26/2024 10:18:49 PM] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[4/26/2024 10:18:49 PM] Copying: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[4/26/2024 10:21:13 PM] Validating: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[4/26/2024 10:21:46 PM] Copied: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[4/26/2024 10:21:46 PM] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[4/26/2024 10:21:46 PM] Copying: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[4/26/2024 10:21:48 PM] Validating: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[4/26/2024 10:21:48 PM] Copied: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[4/26/2024 10:21:48 PM] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[4/26/2024 10:21:48 PM] Copying: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[4/26/2024 10:21:48 PM] Validating: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[4/26/2024 10:21:48 PM] Copied: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[4/26/2024 10:21:48 PM] Checking Existing File: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[4/26/2024 10:21:48 PM] Copying: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[4/26/2024 10:23:54 PM] Validating: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[4/26/2024 10:24:23 PM] Copied: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[4/26/2024 10:24:23 PM] Checking Existing File: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[4/26/2024 10:24:23 PM] Copying: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[4/26/2024 10:26:23 PM] Validating: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[4/26/2024 10:26:52 PM] Copied: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[4/26/2024 10:26:52 PM] Checking Existing File: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[4/26/2024 10:26:52 PM] Copying: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[4/26/2024 10:28:24 PM] Validating: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[4/26/2024 10:28:49 PM] Copied: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[4/26/2024 10:28:49 PM] Checking Existing File: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[4/26/2024 10:28:49 PM] Copying: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[4/26/2024 10:30:39 PM] Validating: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[4/26/2024 10:31:09 PM] Copied: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[4/26/2024 10:31:09 PM] Generating reformat.lst
[4/26/2024 10:31:09 PM] Generating autoinstall.lst


This should be a lesson learned: without having sufficient information you just went through the process (ignoring multiple warnings) and only when things went wrong you started researching… That should be the other way around: first research, then proceed.

Do not take this the wrong way, it’s a great lesson to learn to avoid breaking other stuff in the future.

Now, to your current issue: if the backup camera does not work when reversing, that means the APIM is almost dead. You see, that video feed does not go through Sync3, so if the APIM was operational, you should see the image.

What does not make a lot of sense is that you say the USB ports have power… if the unit is bricked, they should not have power.

Is the unit operational somehow?. Leaving the black screen aside, do you see a splash screen?, does bluetooth work?, some audio?, any sign of life?.

Have you tried pulling the fuse to force a reboot?.

Do you have forscan and an adapter?

Lesson taken the right way. I need to be more careful and thoughtful in the future.

Yes both USB ports give power. FM radio does work and phone connects to car via bluetooth.

What is splash screen? I don’t have forscan nor adapter. I will try pulling fuse off, wait for a moment and put it back.

This is a very good sign, the unit is not fully dead and somewhat operational.
Perform a soft reset.

When the unit starts, it usually displays a “boot screen” that may be a Ford logo or something else, then goes into Sync3 UI. That boot screen is the splash screen.

You will need that to read the APIM’s model number and also possibly change some values. Based on what you are describing, there’s a chance the APIM’s configuration is wrong.

15-30 minutes should do it, but before perform a soft reset since the unit seems to be operational.

Splash screen: I remember it showing Ford logo before the incident while starting. I cannot see that anymore. Only thing changing in the screen is the backlight, there might be two brigthness stages for it. But nothing else.

Do I need this OBDLink® EX - OBD2 Adapter For ELM327 & FORScan as an adapter? I found used ELM327, would that be enough?

Pulled the fuse off, waited 30min, put it back on, turned car on. Still black screen.

For basic troubleshooting any decent adapter should work.
The recommended adapter for more advanced functions via Forscan is OBDLINK EX, to the point they have a link on their site “Download FORScan

So, if you have a cheap adapter at hand, try it before purchasing one.

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Setup a new installation USB with the old version showing the new updated version from Ford that you did(3.0.20204).

I doubt it’s bricked but it is definitely confused. Based on the answers you gave Sandman it’s probably not bricked but there is always that risk.

Thank you bill32399 also. This might also be the case that the Ford 3.0.20204 update (that perhaps went through) and then CyanLabs update on top confused the system.

I still have the USB stick with 3.0.20204 update in it. Did I understand correctly that you suggest me to plug the USB stick with the 3.0.20204 to the USB port of the car? Should I just leave it be for an hour for and hope it updates somehow? Just wondering how to know if it does anything with the black screen.

No, Setup a new car configuration showing the current version as 3.0.20204 and then make a new USB with the version you trying to get to. I am guessing this will basically start you fresh and at the new version you select. Just a theory so Sandman may suggest something different.

Thank you for clarification. Before I try that, should I first try to get my hands on ODB adapter and try to check APIM year with Forscan to make sure I don’t have MY20 unit?

Thats not a bad idea. Sometimes it’s a simple AB option. It will also help trouble shoot it.

I tried to update with USB stick from 3.0.20204 with no luck. I got ELM327 reader (bluetooth version) but was not able to fetch APIM information with Car Scanner. FORScan did not even connect to the bluetooth device for some reason. I found some info on how to flash the eMMC of the APIM but that seemed too complicated for me so I just decided to take the car to Ford service. They were not able to read it properly, there were some question marks “?” in some sections (perhaps memory slots?). At it the end it was 885€ for a new APIM module, installation and update to version 3.

At the counter I asked to see the old APIM and it seems to be made on 2017 as the car. So perhaps it was not due to “MY20” issue that I thought it was. Now my only guess is that it was caused by the previous update that was not all finished (one reboot away) and the problem was caused by me puting the Cyanlabs updater USB stick in at that moment. Should have finished the previous update and formatted the USB stick again. Perhaps then things would have gone smoothly.

Hope this helps someone in the future. Pictures from both sides of the “bricked” APIM.

If I have to say something, that “iPhone con. OK” sticker should not be there…
That raises the question about the unit’s authenticity… But you have to also question if they showed you your unit as well… did you get to keep it?..

I’ve taken several from wrecking yards that have that sticker on them. I believe it is ok.

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Never use a Bluetooth adapter to do Calibration updates. these types of adapters are discouraged by Forscan.

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This, 100% this

Did not get to keep the APIM unit. Service guys said they need to send that to Ford. Regarding ELM327, I only tried using bluetooth adapter to read data (see if I could figure out what year APIM I had).

Thanks guys for the help. I think my firmware updates are done :smiley: