Blank screen after trying to update 3.4

[wymccombs]

Hello, so I was trying to update my sync 3.4. I updated from 3.0.18025 2 years ago and I currently have 3.4.22251. It gives me those pop up everytime I start it. Yes I know it is a bug and wanted to fix it. So I was able to get it cleaned with the rwdata cleaner and installed the usb stick with the update 3.4.21265 (because user ‘warlock12118’ said .23188 does have some compatibility issue with some models that are 3.0 native. if I was to run into issues I should drop the version to .21265. so instead I just went to .21265 to adviod the issuses) on it and was about 20 mins into it. I was inside real quick and went back to check on it and the screen was just black.(Might of missed a promp) I waited for a couple minutes to see if anything would happen. The blue ford logo came up like when you start it up and then black screen again. Waited another 5-7 and did it again. Unpluged the usb and cycled the truck and no its just black still.

I can here the radio and adjust the volume but thats it.
Tha back up camera works. Just the screen stays black after the ford logo goes away.

Before you ask yes I did both but didn’t work:
Disconnect battery for about 15 mins.
Held power and seek button down muiltple times.
Got in forscan and in the APIM AS BUILT and I changed it back to:
Look at 7D0-02-01 xxxx-**xx-xxxx. The value should be ‘01’.
Look at 7D0-03-01 xxxx-**xx-xxxx. The value should be ‘00’.

My APIM number is HL3T-14G370-GCE (I have NAV)
This update for maps I selected ‘Keep existing maps’ since I didn’t know the red color text under the other versions of maps.

Thank you in advance

---

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.22251

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
Just blank screen

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.3

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

[4/13/2025 2:57:41 PM] Selected Region: NA - Release: Sync 3.4.21265 - Map Version: Keep Existing Maps 
[4/13/2025 2:57:41 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[4/13/2025 2:57:41 PM] MY20 Protection: Auto-Detect 
[4/13/2025 2:57:41 PM] Formatting USB drive
[4/13/2025 2:57:41 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/13/2025 2:57:48 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/13/2025 2:57:48 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[4/13/2025 2:57:48 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/13/2025 2:57:50 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[4/13/2025 2:57:50 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[4/13/2025 2:57:50 PM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ
[4/13/2025 2:58:39 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[4/13/2025 2:58:40 PM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[4/13/2025 2:58:40 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[4/13/2025 2:58:40 PM] Downloading: 5U5T-14G381-EU_1634769242000.TAR.GZ
[4/13/2025 3:00:19 PM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[4/13/2025 3:00:22 PM] Downloaded: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[4/13/2025 3:00:22 PM] Preparing USB drive
[4/13/2025 3:00:22 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/13/2025 3:00:22 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/13/2025 3:00:22 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/13/2025 3:00:22 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/13/2025 3:00:22 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/13/2025 3:00:22 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/13/2025 3:00:38 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/13/2025 3:00:40 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/13/2025 3:00:40 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[4/13/2025 3:00:40 PM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[4/13/2025 3:00:51 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[4/13/2025 3:00:52 PM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ 
[4/13/2025 3:00:52 PM] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[4/13/2025 3:00:52 PM] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[4/13/2025 3:01:14 PM] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[4/13/2025 3:01:17 PM] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[4/13/2025 3:01:17 PM] Generating Autoinstall.lst
[4/13/2025 3:01:17 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

[SaNdMaN]

So, where do you want to troubleshoot this?, here or in the other post?

[wymccombs]

Here will work. I only posted this one to add more detail to what happened

[SaNdMaN]

Ok, I’ve merged my other post here.

@wymccombs

So I was able to get it cleaned

Did you get an interrogator log once it was cleared?, if so share it please so that we can confirm that.

@wymccombs

install the usb stick with the update on it and was about 20 mins into it. I went to check on it and the screen was just black

What type of install was that?. Do you have the log?, if so, share it please.

@wymccombs

The blue ford logo came up like when you start it up and then black screen again.

Do you have Forscan and an adapter?, if so share the APIM’s asbuilt viewed through Forscan.

If the unit has not shown image since, try performing a module reset via Forscan. If that’s not possible, consider unplugging the battery for a few hours to force a cold start on the modules.

[SaNdMaN]

Since the topic split, review my previous post but I’m also adding the following:

@wymccombs

was about 20 mins into it. I was inside real quick and went back to check on it and the screen was just black.

A no-maps update should not take 20 minutes, so I wonder if it ever took. Did you confirm the RWDATA partition was cleaned?.

@wymccombs

The blue ford logo came up like when you start it up and then black screen again.

This is a good sign, the unit is not dead.

@wymccombs

I can here the radio and adjust the volume but thats it.
Tha back up camera works.

Again, this is good. The back up camera works because it does not go through Sync3, it’s like a “bypass” that shows the unit is operational.

@wymccombs

Got in forscan and in the APIM AS BUILT and I changed it back to:
Look at 7D0-02-01 xxxx-**xx-xxxx. The value should be ‘01’.
Look at 7D0-03-01 xxxx-**xx-xxxx. The value should be ‘00’.

Why did you do that?. Were those modified in the past?.
Share the APIM’s ASBUILT view from Froscan.

@wymccombs

My APIM number is HL3T-14G370-GCE (I have NAV)

That’s not the APIM model but the assembly one.
Share the APIM’s model, you can see that in Forscan.

[wymccombs]

@SaNdMaN

A no-maps update should not take 20 minutes, so I wonder if it ever took. Did you confirm the RWDATA partition was cleaned?.

So the RWDATA usb said it was done and I remove the usb and recycled the truck. When it came back up it didn’t do the pop up like it normally does. But looking back at it, it only took a few minutes unlike 20 like the other guy said.
From the other post, how do you get the log? on the usb after it’s done or the one whe I load the usb?

@SaNdMaN

Why did you do that?. Were those modified in the past?.
Share the APIM’s ASBUILT view from Froscan.

I did that because I was in another post with someone having the same issue so I tired that too.
I can get that it on my other laptop that I only use for forscan.

@SaNdMaN

That’s not the APIM model but the assembly one.
Share the APIM’s model, you can see that in Forscan.

So I took my APIM out to take a picture of it and so which one would it be or would I need forscan and get it that way?

@SaNdMaN

What type of install was that?. Do you have the log?, if so, share it please.

This is the log i uploaded.

[F150Chief]

The log in the original post shows you are loading 3.4.21265 over 3.4.22251 via autoinstall. Is this what you did?
Your APIM is HP5T-14G371-CCA. 32GB, NA NAV.

@wymccombs

Before you ask yes I did both but didn’t work:
Disconnect battery for about 15 mins.
Held power and seek button down muiltple times.
Got in forscan and in the APIM AS BUILT and I changed it back to:
Look at 7D0-02-01 xxxx-**xx-xxxx. The value should be ‘01’.
Look at 7D0-03-01 xxxx-**xx-xxxx. The value should be ‘00’.

Did you perform a master reset? The battery reset and soft reset do not do a master reset.
7D0-02-01 xxxx-**xx-xxxx. The value could be any value on the list, your preference, does not affect this issue.
7D0-03-01 xxxx-**xx-xxxx. The value should be ‘00’. Yes.

@wymccombs

So the RWDATA usb said it was done and I remove the usb and recycled the truck. When it came back up it didn’t do the pop up like it normally does

Normal.

Try reloading your OEM asbuilt from FORD completely, all at once. You will need your .ab file from Select Country - FordServiceInfo.Com

[wymccombs]

@F150Chief

The log in the original post shows you are loading 3.4.21265 over 3.4.22251 via autoinstall. Is this what you did?

This is what I was doing when I came back to a black screen. Like I said it was about 20 mins in and just went black so after another 10 mins or so I unplugged the usb and recycled the truck.

@F150Chief

Did you perform a master reset? The battery reset and soft reset do not do a master reset.

I did a master reset before I did the cleaner. I can’t do it now because of the blank screen.

@F150Chief

Try reloading your OEM asbuilt from FORD completely, all at once. You will need your .ab file from Select Country - FordServiceInfo.Com

So I get my OEM asbuilt from here and reload it through forscan?

[warlock12118]

To get back to the factory config for the APIM, while in the config screen click on the button that says load from factory…

[wymccombs]

While in forscan correct? Just wanna make sure I’m on the same page

[warlock12118]

Correct
Or you can go to Select Country - FordServiceInfo.Com to download the AB for your car and then do a load from file.
When you work in ForScan like this you are only loading the config for the module you’re working on, ForScan does not load the factory AB into the other modules.

[wymccombs]

Okay well I did download the AB from that site so I can just load it in. Okay so just go to the APIM and load it from my computer

[wymccombs]

So I reloaded it and the screen still stays black after I do it.

[wymccombs]

So do you guys have any ideas how to fix it?

[F150Chief]

If you run the reformat again, does it do anything?

[SaNdMaN]

@wymccombs

So I took my APIM out to take a picture of it and so which one would it be or would I need forscan and get it that way?

If you have a picture of the sticker on the back, share it. But it needs to be the APIM model (471), not the assembly (470). But someone else already identified your APIM. If you have the sticker picture, share it nontheless.

@wymccombs

So do you guys have any ideas how to fix it?

Also, I’m still waiting for your input on:

@SaNdMaN

Did you get an interrogator log once it was cleared?, if so share it please so that we can confirm that.

If you have not one, try running it now.

@SaNdMaN

Do you have Forscan and an adapter?, if so share the APIM’s asbuilt viewed through Forscan.

Still waiting on this.

@SaNdMaN

If the unit has not shown image since, try performing a module reset via Forscan. If that’s not possible, consider unplugging the battery for a few hours to force a cold start on the modules.

Still waiting on this. If this is not possible due to security concerns, remove the APIM’s fuse or unplug it.