Cannot see version

Ford SYNC 3 Support CyanLabs Update Support
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1

I cannot see the version of my sync 3 as the unit keeps on restarting, can I select a random version, eg. 3.4.22020?

SYNC Region: ROW

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.22020

New SYNC Version: 3.4.22020

Do you have a error message, if so what is it?
Not yet

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.13.0.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

None
2

If you are on SYNC 3.4 selecting 3.4.2xxxx e.g 3.4.22020 will be fine

3

Thanks, however it just freezes after startup. Should I try an earlier version?

4

Going to need WAY more information to be able to help…

5

It is stuck in an endless startup loop, I cannot access anything. Currently when it starts up it freezes at the home screen, see photo.

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6

2017 Ford Everest 2.2D

7

I can tell by that pic alone you don’t have 3.4 installed.

2 Likes
9

It came past the freeze long enough to get the version and do a master reset, however is stuck in the startup loop again…

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10

I’ll try the process again using the correct current version and report back.

11

No luck, still stuck in the startup loop, cannot even confirm auto update question after master restart.

12

If I get a new APIM, are they generic for SYNC 3 or do I need to get a specific one?

13

Mostly generic. You only need the APIM itself, not the screen. Do not purchase cheap Chinese units as these are likely counterfeit and nothing but problems. Look to see what model you have installed first and post that info here.

14

Thanks.
I cannot access the menu, the only info I have is the picture I posted above with the Sync serial number…