CarPlay Connectivity Issue

wardo · January 7, 2025, 11:44pm

First off, I just want to say THANK YOU for everything Cyanlabs offers and all the help I’ve gotten so far. The process of updating Sync3 to 3.4x and getting CarPlay to work has been seamless. I am running the newest available versions of Sync 3.4 as well as NA Maps, but let’s be honest, I really just did it to get CarPlay to work

The problem I am having is connecting my phone to the truck (I have a 2016 F-150) and getting CarPlay to initiate. I have an iPhone 14 Pro Max and when I turn on the truck and plug my phone in (with a genuine Apple cable) the phone doesn’t charge and CarPlay doesn’t start. I have to reseat the USB connection (to the USB module in the truck) and as soon as I do the phone is picked up and CarPlay starts. This happens every time I get into the truck, without fail. If I get my phone to connect, shut off the truck and leave my phone connected to the USB cable, then power the truck on again within a short window, CarPlay usually gets picked up automatically.

I am hoping someone might have some guidance on what could be causing this. Because I can reseat the USB connection and everything works, I don’t feel like it is a USB module issue. My wife has a regular iPhone 14 and CarPlay seems to work every time for her without having to reseat the USB connection. Is this maybe a larger power issue with the truck that I need to get resolved? Any insight would be appreciated.

Thanks again for all the help so far!

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.15139

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
N/A

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 3.023219

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.13.0.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Extreme USB Device
Size: 58.4GB
FileSystem: FAT32
Partition Type: GPT

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.13.0.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[12/20/2024 10:03:33 AM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[12/20/2024 10:03:33 AM] Install Mode: Auto-Detect (reformat) Forced: False 
[12/20/2024 10:03:33 AM] MY20 Protection: Auto-Detect 
[12/20/2024 10:03:33 AM] Formatting USB drive
[12/20/2024 10:03:33 AM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/20/2024 10:03:47 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/20/2024 10:03:47 AM] Downloading: 1u5t-14g386-cb.tar.gz
[12/20/2024 10:03:49 AM] Validating: 1u5t-14g386-cb.tar.gz 
[12/20/2024 10:03:49 AM] Downloaded: 1u5t-14g386-cb.tar.gz 
[12/20/2024 10:03:49 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/20/2024 10:03:49 AM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[12/20/2024 10:03:50 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/20/2024 10:03:50 AM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/20/2024 10:03:50 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/20/2024 10:03:50 AM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[12/20/2024 10:03:57 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/20/2024 10:04:00 AM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/20/2024 10:04:00 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/20/2024 10:04:00 AM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[12/20/2024 10:04:10 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/20/2024 10:04:16 AM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/20/2024 10:04:16 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/20/2024 10:04:16 AM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[12/20/2024 10:04:31 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/20/2024 10:04:39 AM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/20/2024 10:04:39 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/20/2024 10:04:39 AM] Downloading: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[12/20/2024 10:04:48 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/20/2024 10:04:55 AM] Downloaded: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/20/2024 10:04:55 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/20/2024 10:04:55 AM] Downloading: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[12/20/2024 10:05:22 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/20/2024 10:05:30 AM] Downloaded: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/20/2024 10:05:30 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/20/2024 10:05:30 AM] Downloading: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[12/20/2024 10:06:00 AM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/20/2024 10:06:13 AM] Downloaded: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/20/2024 10:06:13 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/20/2024 10:06:13 AM] Downloading: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[12/20/2024 10:06:26 AM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/20/2024 10:06:34 AM] Downloaded: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/20/2024 10:06:34 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/20/2024 10:06:34 AM] Downloading: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[12/20/2024 10:06:54 AM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/20/2024 10:07:03 AM] Downloaded: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/20/2024 10:07:03 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/20/2024 10:07:03 AM] Downloading: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[12/20/2024 10:07:24 AM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/20/2024 10:07:35 AM] Downloaded: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/20/2024 10:07:35 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/20/2024 10:07:35 AM] Downloading: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[12/20/2024 10:07:55 AM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/20/2024 10:08:06 AM] Downloaded: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/20/2024 10:08:06 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/20/2024 10:08:06 AM] Downloading: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[12/20/2024 10:08:29 AM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/20/2024 10:08:38 AM] Downloaded: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/20/2024 10:08:38 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/20/2024 10:08:38 AM] Downloading: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[12/20/2024 10:09:06 AM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/20/2024 10:09:18 AM] Downloaded: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/20/2024 10:09:18 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/20/2024 10:09:18 AM] Downloading: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[12/20/2024 10:09:45 AM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/20/2024 10:09:56 AM] Downloaded: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/20/2024 10:09:56 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/20/2024 10:09:56 AM] Downloading: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[12/20/2024 10:10:17 AM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/20/2024 10:10:28 AM] Downloaded: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/20/2024 10:10:28 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/20/2024 10:10:28 AM] Downloading: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[12/20/2024 10:10:50 AM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/20/2024 10:11:00 AM] Downloaded: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/20/2024 10:11:00 AM] Preparing USB drive
[12/20/2024 10:11:00 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/20/2024 10:11:00 AM] Copying: 1u5t-14g386-cb.tar.gz 
[12/20/2024 10:11:00 AM] Validating: 1u5t-14g386-cb.tar.gz 
[12/20/2024 10:11:01 AM] Copied: 1u5t-14g386-cb.tar.gz 
[12/20/2024 10:11:01 AM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/20/2024 10:11:01 AM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/20/2024 10:11:01 AM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/20/2024 10:11:01 AM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/20/2024 10:11:01 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/20/2024 10:11:01 AM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/20/2024 10:11:07 AM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/20/2024 10:11:11 AM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/20/2024 10:11:11 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/20/2024 10:11:11 AM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/20/2024 10:11:20 AM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/20/2024 10:11:26 AM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/20/2024 10:11:26 AM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/20/2024 10:11:26 AM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/20/2024 10:11:40 AM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/20/2024 10:11:49 AM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/20/2024 10:11:49 AM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/20/2024 10:11:49 AM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/20/2024 10:11:58 AM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/20/2024 10:12:03 AM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[12/20/2024 10:12:03 AM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/20/2024 10:12:03 AM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/20/2024 10:12:15 AM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/20/2024 10:12:22 AM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[12/20/2024 10:12:23 AM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/20/2024 10:12:23 AM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/20/2024 10:12:42 AM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/20/2024 10:12:54 AM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[12/20/2024 10:12:54 AM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/20/2024 10:12:54 AM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/20/2024 10:13:05 AM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/20/2024 10:13:12 AM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[12/20/2024 10:13:12 AM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/20/2024 10:13:12 AM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/20/2024 10:13:25 AM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/20/2024 10:13:36 AM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[12/20/2024 10:13:36 AM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/20/2024 10:13:36 AM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/20/2024 10:13:53 AM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/20/2024 10:14:05 AM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[12/20/2024 10:14:05 AM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/20/2024 10:14:05 AM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/20/2024 10:14:23 AM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/20/2024 10:14:35 AM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[12/20/2024 10:14:35 AM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/20/2024 10:14:35 AM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/20/2024 10:14:52 AM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/20/2024 10:15:03 AM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[12/20/2024 10:15:03 AM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/20/2024 10:15:03 AM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/20/2024 10:15:25 AM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/20/2024 10:15:40 AM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[12/20/2024 10:15:40 AM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/20/2024 10:15:40 AM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/20/2024 10:15:58 AM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/20/2024 10:16:10 AM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[12/20/2024 10:16:10 AM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/20/2024 10:16:10 AM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/20/2024 10:16:28 AM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/20/2024 10:16:42 AM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[12/20/2024 10:16:42 AM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/20/2024 10:16:42 AM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/20/2024 10:16:58 AM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/20/2024 10:17:09 AM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[12/20/2024 10:17:09 AM] Generating reformat.lst
[12/20/2024 10:17:09 AM] Generating autoinstall.lst
[12/20/2024 10:17:09 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · January 8, 2025, 12:12am

Hello.

I used to have an issue like that while I was using wired Android Auto.
It’s not exactly as you describe, since in my case if the connection “failed”, the USB port just had no power until the unit was power cycled.

We reached the conclusion that the phone I was using was initially requesting too much power upon connection for what the USB port was design to give… The phone had an USB-C port that was capable of stupid fast charging (50W)…

After some testing I found a workaround: if I connected the phone while the engine was running, Android Auto would always start…

So, try testing methodically the variables that are related to your case… You could try that, also disabling fast charging (if you can)… And, the shorter the cable the better…

Have you tried both ports if you have more than one?.

BTW, I no longer use Android Auto through wire. I bought a Wireless Android Auto dongle (Moto MA-1) and I never had that issue since… no more wires for me, it’s a one way ticket…

wardo · January 8, 2025, 10:07pm

I appreciate the reply @SaNdMaN - Good to know I am not the only person that has ever seen this!

I think you are onto something with the power pull. It’s my best guess as well since my wife’s smaller phone works every time. Unfortunately Apple doesn’t let you control fast charging, so I don’t have any options from the phone. I feel like I have tried every variable I am in control of and none of them work.

Different lighting cables (all authentic, 3ft, working cables)
Both USB ports
Plugging the phone in after starting the car
Plugging the phone in before starting the car
Charging the phone first (from the other USB port using a phone holder) and then plugging in the phone

I would love to test someone else’s phone that is similar to mine to see if my phone is the reason, but I haven’t had the ability to test that yet.

Also, I am wondering if Ford would be able to determine anything. It’s just so strange to me that as soon as I reconnect the USB end into the module it starts working.

I am trying to stay aware from wireless CarPlay due to the quality of music streaming. From the research I’ve done, only wired CarePlay will give you Apple’s LOSSLESS format. I guess it’s worth trying to see if I can even tell a difference, but that requires buying a wireless module.

SKova · January 10, 2025, 2:44pm

Hello Wardo,

I have a 2016 F-150 also and when I first tried to use CarPlay, it would not work with USB that was installed in the truck. I updated to a newer adapter, part number HC3Z-19A387-B, and it worked fine after that. If you search on Amazon for that part number, you will see several available. The one that I got is not there any longer, although I did see one with USB–C and also mentioned Fast Charging. I might have to update again.

I’ll bet it is related to this. Note I updated my unit to Sync v3.4.23088 at the time. I just created a USB with 23188 and will update this weekend.

I hope this helps you.

wardo · January 10, 2025, 4:31pm

Thanks @SKova - I appreciate your response! And I think you might be onto something with the fast charging modules.

After updating Sync3, I did update the USB module as the factory 2016 one does not support CarPlay. When searching for the modules that support “fast charging” it looks like they are a little bigger than the size that fits the truck though. Some people have modified the cutout in the truck, but I don’t want to resort to that yet.

I’m going to keep digging and see if I can find one with fast charging support that fits the OEM USB module cutout.