Ivan
(Ivan)
14 May 2021 20:59
1
What is your SYNC Region?
North America
What is your current SYNC Version?
3.0 18093
Do you have Navigation?
No
Do you have a error message, if so what is it?
Error update package not found
Please paste your log output or provide the URL to your log file below
…
CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)
PREVIOUS CONFIGURATION
Version: 3.4.21098
Region: NA
Navigation: True
Mode: autoinstall
DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21098 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall
FILES (2)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)
LOG
[14/05/2021 14:32:36] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Sin Mapa
[14/05/2021 14:32:36] Install Mode: autoinstall
[14/05/2021 14:32:36] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:32:41] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 14:32:41] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 14:32:52] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 14:32:52] Preparing USB drive
[14/05/2021 14:32:52] Formatting USB drive
[14/05/2021 14:32:52] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 14:33:17] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:33:17] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:42:55] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:49:52] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:49:52] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 14:49:52] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 15:14:01] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 15:29:53] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 15:29:53] Generating Autoinstall.lst
[14/05/2021 15:29:54] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
Please describe in detail your issue below
…
After formatting it asks me to insert the USB again and a red screen appears with the message (Error update package not found)
1 Like
SaNdMaN
(SaNdMaN)
14 May 2021 21:33
2
I do not know what you are trying to do.
You say you are on 3.0 nav, the log says you configured the tool as having 3.4 and generated a 3.4.21098 drive without maps and only 2 packages.
So again, what are you trying to do?.
And why do you say it “reformatted”?.
Configure the app right, and follow the tutorial.
1 Like
Ivan
(Ivan)
14 May 2021 21:42
3
I want to install the latest version without maps because my team did not bring factory maps.
the version that I had previously installed was sync 3.0. Follow the instructions to the letter to install sync 3.4
I have tried with different USB and I get the same error
sorry for my english. can you in spanish?
Ivan
(Ivan)
14 May 2021 21:53
4
No soy capaz de pasar de este punto.
SaNdMaN
(SaNdMaN)
14 May 2021 21:54
5
I can, but this is an english speaking community. So do this: leave your comment in english and spanish, you can use google translate; but we understood what you said.
First of all, reconfigure the app because you configured it as having NAV and with 3.4. It should be 3.0.xxxxx and no NAV.
Then in the new version, you select whatever version you want. Make sure your region is correct.
Recreate the USB, and follow the online tutorial on CyanLabs.
==
Puedo, pero esta es una comunidad de habla inglesa. Entonces haz esto: deja tu comentario en inglés y español, puedes usar el traductor de Google; pero entendimos lo que dijiste.
En primer lugar, reconfigure la aplicación porque la configuró con NAV y con 3.4. Debe ser 3.0.xxxxx y sin NAV.
Luego, en la nueva versión, selecciona la versión que desee. Asegúrese de que su región sea la correcta.
Vuelva a crear el USB y siga el tutorial en línea de CyanLabs.
Ivan
(Ivan)
14 May 2021 21:57
6
I’ll try. Thanks for the quick reply
1 Like
SaNdMaN
(SaNdMaN)
14 May 2021 21:59
7
No problem.
Once you recreated the USB, post the log file again so that we can check that everything is ok.
==
No hay problema.
Una vez que haya recreado el USB, vuelva a publicar el archivo de registro para que podamos comprobar que todo está bien.
Ivan
(Ivan)
14 May 2021 23:00
8
Already prepare the USB again, I have deactivated the navigation. I hope it works.
CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)
PREVIOUS CONFIGURATION
Version: 3.4.21098
Region: NA
Navigation: False
Mode: autoinstall
DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21098 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall
FILES (2)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)
LOG
[14/05/2021 17:00:40] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Apim No Nav
[14/05/2021 17:00:40] Install Mode: autoinstall
[14/05/2021 17:00:40] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:00:45] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 17:00:45] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:00:55] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 17:00:55] Preparing USB drive
[14/05/2021 17:00:55] Formatting USB drive
[14/05/2021 17:00:55] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 17:01:18] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:01:18] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:11:10] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:18:31] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:18:31] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:18:31] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:40:42] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:56:31] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:56:31] Generating Autoinstall.lst
[14/05/2021 17:56:31] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
Ivan
(Ivan)
14 May 2021 23:05
9
Still not working. It gives the same error again.
SaNdMaN
(SaNdMaN)
14 May 2021 23:23
10
You are not configuring it right.
From your log:
You are still telling Syn3updater that you are ALREADY on 3.4.21098, which is not true.
Change that to 3.0.whatever you have and try again. Also, make sure installation mode is autodetect, let syn3updater choose what’s best.
1 Like
Ivan
(Ivan)
14 May 2021 23:25
11
I understand, I see you skipped that step. I go again
SaNdMaN
(SaNdMaN)
14 May 2021 23:26
12
Sorry, but YOU skipped that step, not me:
Ivan
(Ivan)
14 May 2021 23:41
13
Sorry. it was google translator.
I was the one who skipped the step. My fault
I will try again
CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)
PREVIOUS CONFIGURATION
Version: 3,0,18903
Region: NA
Navigation: False
Mode: autoinstall FORCED
DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21098 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall
FILES (2)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)
LOG
[14/05/2021 18:27:44] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Apim No Nav
[14/05/2021 18:27:44] Install Mode: autoinstall
[14/05/2021 18:27:44] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:27:49] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 18:27:49] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:27:58] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 18:27:58] Preparing USB drive
[14/05/2021 18:27:58] Formatting USB drive
[14/05/2021 18:27:58] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 18:28:11] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:28:11] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:29:50] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:29:57] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:29:57] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:29:57] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:34:21] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:35:30] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:35:30] Generating Autoinstall.lst
[14/05/2021 18:35:31] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
SaNdMaN
(SaNdMaN)
14 May 2021 23:44
14
It seems you are still forcing an installation method
Is there any reason for that?
Leave that as autodetect
Ivan
(Ivan)
14 May 2021 23:47
16
I thought that would not affect
Ivan
(Ivan)
15 May 2021 00:52
17
I hope I was right this time.
Now I can’t prove it because they had to take my car
CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)
PREVIOUS CONFIGURATION
Version: 3,0,18093
Region: NA
Navigation: False
Mode: reformat
DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR
REFORMAT.LST
VOICE=5U5T-14G391-CN_1615429328000.TAR.GZ
APPS=5U5T-14G381-ES_1619042260000.TAR.GZ
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - reformat Mode - Sync 3.4.21098 NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall
FILES (3)
1u5t-14g386-cb.tar.gz (8,5MB)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)
LOG
[14/05/2021 18:50:07] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Apim No Nav
[14/05/2021 18:50:07] Install Mode: reformat
[14/05/2021 18:50:07] Checking Existing File: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:50:08] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[14/05/2021 18:50:08] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:50:13] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 18:50:13] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:50:29] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 18:50:29] Preparing USB drive
[14/05/2021 18:50:29] Formatting USB drive
[14/05/2021 18:50:29] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 18:50:55] Checking Existing File: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:50:55] Copying: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:51:06] Validating: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:51:06] Copied: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:51:06] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:51:06] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 19:00:46] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 19:04:12] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 19:04:12] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:04:12] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:25:53] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:41:38] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:41:38] Generating reformat.lst
[14/05/2021 19:41:38] Generating autoinstall.lst
[14/05/2021 19:41:38] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
1 Like
SaNdMaN
(SaNdMaN)
15 May 2021 01:52
18
Yep, that looks better.
Are you not selecting gracenotes due to storage constraints?
Ivan
(Ivan)
15 May 2021 02:20
19
is correct, I have seen that some teams do not fit the graphic notes and my vehicle is a ford ka.
SaNdMaN
(SaNdMaN)
15 May 2021 02:37
20
Yep!, but you can always try installing them later if you want and have enough storage after upgrading to 3.4
If that’s your choice, you can follow this Tutorial: No Gracenotes After Sync 3.4 Installation. Manual Installation Instructions
1 Like