Error update package not found

Ford Help & Support
,
#1

What is your SYNC Region?
North America
What is your current SYNC Version?
3.0 18093
Do you have Navigation?
No
Do you have a error message, if so what is it?
Error update package not found

Please paste your log output or provide the URL to your log file below
…
CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)

PREVIOUS CONFIGURATION
Version: 3.4.21098
Region: NA
Navigation: True
Mode: autoinstall

DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21098 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall

FILES (2)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)

LOG
[14/05/2021 14:32:36] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Sin Mapa
[14/05/2021 14:32:36] Install Mode: autoinstall
[14/05/2021 14:32:36] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:32:41] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 14:32:41] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 14:32:52] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 14:32:52] Preparing USB drive
[14/05/2021 14:32:52] Formatting USB drive
[14/05/2021 14:32:52] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 14:33:17] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:33:17] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:42:55] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:49:52] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 14:49:52] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 14:49:52] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 15:14:01] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 15:29:53] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 15:29:53] Generating Autoinstall.lst
[14/05/2021 15:29:54] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

Please describe in detail your issue below
…

After formatting it asks me to insert the USB again and a red screen appears with the message (Error update package not found)

#2

I do not know what you are trying to do.
You say you are on 3.0 nav, the log says you configured the tool as having 3.4 and generated a 3.4.21098 drive without maps and only 2 packages.

So again, what are you trying to do?.
And why do you say it “reformatted”?.

Configure the app right, and follow the tutorial.

#3

I want to install the latest version without maps because my team did not bring factory maps.

the version that I had previously installed was sync 3.0. Follow the instructions to the letter to install sync 3.4

I have tried with different USB and I get the same error

sorry for my english. can you in spanish?

#4

IMG_20210514_141003
IMG_20210514_1410034000×3000 1.42 MB

No soy capaz de pasar de este punto.

#5

I can, but this is an english speaking community. So do this: leave your comment in english and spanish, you can use google translate; but we understood what you said.

First of all, reconfigure the app because you configured it as having NAV and with 3.4. It should be 3.0.xxxxx and no NAV.
Then in the new version, you select whatever version you want. Make sure your region is correct.

Recreate the USB, and follow the online tutorial on CyanLabs.

==

Puedo, pero esta es una comunidad de habla inglesa. Entonces haz esto: deja tu comentario en inglés y español, puedes usar el traductor de Google; pero entendimos lo que dijiste.

En primer lugar, reconfigure la aplicación porque la configuró con NAV y con 3.4. Debe ser 3.0.xxxxx y sin NAV.
Luego, en la nueva versión, selecciona la versión que desee. Asegúrese de que su región sea la correcta.

Vuelva a crear el USB y siga el tutorial en línea de CyanLabs.

#6

I’ll try. Thanks for the quick reply

#7

No problem.

Once you recreated the USB, post the log file again so that we can check that everything is ok.

==

No hay problema.

Una vez que haya recreado el USB, vuelva a publicar el archivo de registro para que podamos comprobar que todo está bien.

#8

Already prepare the USB again, I have deactivated the navigation. I hope it works.

CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)

PREVIOUS CONFIGURATION
Version: 3.4.21098
Region: NA
Navigation: False
Mode: autoinstall

DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21098 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall

FILES (2)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)

LOG
[14/05/2021 17:00:40] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Apim No Nav
[14/05/2021 17:00:40] Install Mode: autoinstall
[14/05/2021 17:00:40] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:00:45] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 17:00:45] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:00:55] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 17:00:55] Preparing USB drive
[14/05/2021 17:00:55] Formatting USB drive
[14/05/2021 17:00:55] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 17:01:18] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:01:18] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:11:10] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:18:31] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 17:18:31] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:18:31] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:40:42] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:56:31] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 17:56:31] Generating Autoinstall.lst
[14/05/2021 17:56:31] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

#9

Still not working. It gives the same error again. :sob:

#10

You are not configuring it right.

From your log:

image

You are still telling Syn3updater that you are ALREADY on 3.4.21098, which is not true.
Change that to 3.0.whatever you have and try again. Also, make sure installation mode is autodetect, let syn3updater choose what’s best.

#11

I understand, I see you skipped that step. I go again

#12

Sorry, but YOU skipped that step, not me:

image
image1048×130 13.5 KB

:wink:

#13

Sorry. it was google translator.
I was the one who skipped the step. My fault

I will try again

CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)

PREVIOUS CONFIGURATION
Version: 3,0,18903
Region: NA
Navigation: False
Mode: autoinstall FORCED

DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21098 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall

FILES (2)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)

LOG
[14/05/2021 18:27:44] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Apim No Nav
[14/05/2021 18:27:44] Install Mode: autoinstall
[14/05/2021 18:27:44] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:27:49] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 18:27:49] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:27:58] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 18:27:58] Preparing USB drive
[14/05/2021 18:27:58] Formatting USB drive
[14/05/2021 18:27:58] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 18:28:11] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:28:11] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:29:50] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:29:57] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:29:57] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:29:57] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:34:21] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:35:30] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:35:30] Generating Autoinstall.lst
[14/05/2021 18:35:31] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

#14

It seems you are still forcing an installation method

image

Is there any reason for that?

Leave that as autodetect

image

#15

ok sorry :sweat_smile:

#16

I thought that would not affect

#17

I hope I was right this time.

Now I can’t prove it because they had to take my car

CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2004)

PREVIOUS CONFIGURATION
Version: 3,0,18093
Region: NA
Navigation: False
Mode: reformat

DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device 14,5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CN_1615429328000.TAR.GZ
APPS=5U5T-14G381-ES_1619042260000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - reformat Mode - Sync 3.4.21098 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (3)
1u5t-14g386-cb.tar.gz (8,5MB)
5U5T-14G391-CN_1615429328000.TAR.GZ (385,4MB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847,2MB)

LOG
[14/05/2021 18:50:07] Selected Region: NA - Release: Sync 3.4.21098 - Map Version: Apim No Nav
[14/05/2021 18:50:07] Install Mode: reformat
[14/05/2021 18:50:07] Checking Existing File: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:50:08] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[14/05/2021 18:50:08] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:50:13] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[14/05/2021 18:50:13] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 18:50:29] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[14/05/2021 18:50:29] Preparing USB drive
[14/05/2021 18:50:29] Formatting USB drive
[14/05/2021 18:50:29] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[14/05/2021 18:50:55] Checking Existing File: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:50:55] Copying: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:51:06] Validating: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:51:06] Copied: 1u5t-14g386-cb.tar.gz
[14/05/2021 18:51:06] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 18:51:06] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 19:00:46] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 19:04:12] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[14/05/2021 19:04:12] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:04:12] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:25:53] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:41:38] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[14/05/2021 19:41:38] Generating reformat.lst
[14/05/2021 19:41:38] Generating autoinstall.lst
[14/05/2021 19:41:38] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

#18

Yep, that looks better.
Are you not selecting gracenotes due to storage constraints?

#19

is correct, I have seen that some teams do not fit the graphic notes and my vehicle is a ford ka.

#20

Yep!, but you can always try installing them later if you want and have enough storage after upgrading to 3.4

If that’s your choice, you can follow this Tutorial: No Gracenotes After Sync 3.4 Installation. Manual Installation Instructions