Error when extracting maps

Ford SYNC 3 Support CyanLabs Update Support
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1

I have been attempting to get my navigation system to work on my 2017 Ford Flex, I’ve watched the tutorial on how to update my infotainment system and followed all the steps. When my car told me that the first updates were successful and to restart my car at my earliest convenience, which I did immediately after seeing that message, I ended up getting an error in file 4U5T-14G421-CBH_1739452251000.TAR.GZ :

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4 23188

New SYNC Version: 3.4 23188

Do you have a error message, if so what is it?
Navigation malfunction, see dealership for help, and error in file 4U5T-14G421-CBH_1739452251000.TAR.GZ :

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: Syn3 version 306 I believe or whatever the newest version is

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

I will add it later, don't have my laptop with me at the moment
2

Are you sure this is a NAV APIM?

What state is the APIM in at this point? Still in a reformat loop?

3

Yes because I talked with Ford’s websites customer service rep and they confirmed my vehicle does have a nav apim

4 
CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Memorex USB Flash Drive USB Device
Size: 57.8GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - Autoinstall Mode - Only Update Maps NA

[SYNCGen3.0_3.0.1_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = MAP_LICENSE - 4U5T-14G424-CD_1616778089000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G424-CD_1616778089000.TAR.GZ
Item3 = VOICE_NAV - 4U5T-14G422-CAJ_1626961442000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G422-CAJ_1626961442000.TAR.GZ
Item4 = MAP - 4U5T-14G421-CCD_1615428361000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G421-CCD_1615428361000.TAR.GZ
Item5 = MAP - 4U5T-14G421-CHD_1615428793000.TAR.GZ
Open5 = SyncMyRide\4U5T-14G421-CHD_1615428793000.TAR.GZ
Item6 = MAP - 4U5T-14G421-CJD_1615428865000.TAR.GZ
Open6 = SyncMyRide\4U5T-14G421-CJD_1615428865000.TAR.GZ
Options = AutoInstall

[SYNCGen3.0_3.0.1]
Item1 = MAP - 4U5T-14G421-CDD_1615428467000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G421-CDD_1615428467000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CBD_1615428261000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CBD_1615428261000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CED_1615428554000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CED_1615428554000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-CCJ_1626963400000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-CCJ_1626963400000.TAR.GZ
Options = AutoInstall, Include, Transaction

[SYNCGen3.0_ALL]
Item1 = MAP - 4U5T-14G421-CGD_1615428721000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G421-CGD_1615428721000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CAD_1615428059000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CAD_1615428059000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CFD_1615428639000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CFD_1615428639000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-CBJ_1626962550000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-CBJ_1626962550000.TAR.GZ
Options = Delay, Include, Transaction


FILES (14)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

LOG
[4/10/2026 7:26:35 PM] Selected Region: NA - Release: Only Update Maps - Map Version: 2.20 (2020) - NA 
[4/10/2026 7:26:35 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[4/10/2026 7:26:35 PM] MY20 Protection: Auto-Detect 
[4/10/2026 7:26:35 PM] Formatting USB drive
[4/10/2026 7:26:35 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/10/2026 7:26:43 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/10/2026 7:26:43 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[4/10/2026 7:26:43 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[4/10/2026 7:26:45 PM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download) 
[4/10/2026 7:26:45 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[4/10/2026 7:26:48 PM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download) 
[4/10/2026 7:26:48 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[4/10/2026 7:26:52 PM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download) 
[4/10/2026 7:26:52 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[4/10/2026 7:26:55 PM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download) 
[4/10/2026 7:26:55 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[4/10/2026 7:26:58 PM] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download) 
[4/10/2026 7:26:58 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[4/10/2026 7:27:02 PM] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:02 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[4/10/2026 7:27:05 PM] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:05 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[4/10/2026 7:27:08 PM] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:08 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[4/10/2026 7:27:11 PM] Validated: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:11 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[4/10/2026 7:27:11 PM] Validated: 4U5T-14G424-CD_1616778089000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:11 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[4/10/2026 7:27:15 PM] Validated: 4U5T-14G422-CAJ_1626961442000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:15 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[4/10/2026 7:27:17 PM] Validated: 4U5T-14G422-CBJ_1626962550000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:17 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[4/10/2026 7:27:19 PM] Validated: 4U5T-14G422-CCJ_1626963400000.TAR.GZ (Skipping Download) 
[4/10/2026 7:27:19 PM] Preparing USB drive
[4/10/2026 7:27:19 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/10/2026 7:27:19 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/10/2026 7:27:19 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/10/2026 7:27:19 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[4/10/2026 7:27:19 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[4/10/2026 7:27:19 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[4/10/2026 7:27:48 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[4/10/2026 7:27:55 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[4/10/2026 7:27:55 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[4/10/2026 7:27:55 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[4/10/2026 7:29:01 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[4/10/2026 7:29:11 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[4/10/2026 7:29:11 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[4/10/2026 7:29:11 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[4/10/2026 7:30:25 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[4/10/2026 7:30:36 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[4/10/2026 7:30:36 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[4/10/2026 7:30:36 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[4/10/2026 7:31:48 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[4/10/2026 7:31:59 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[4/10/2026 7:31:59 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[4/10/2026 7:31:59 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[4/10/2026 7:33:09 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[4/10/2026 7:33:20 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[4/10/2026 7:33:20 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[4/10/2026 7:33:20 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[4/10/2026 7:34:44 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[4/10/2026 7:34:56 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[4/10/2026 7:34:56 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[4/10/2026 7:34:56 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[4/10/2026 7:36:09 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[4/10/2026 7:36:19 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[4/10/2026 7:36:19 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[4/10/2026 7:36:19 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[4/10/2026 7:37:35 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[4/10/2026 7:37:46 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[4/10/2026 7:37:46 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[4/10/2026 7:37:46 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[4/10/2026 7:38:56 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[4/10/2026 7:39:06 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[4/10/2026 7:39:06 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[4/10/2026 7:39:06 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[4/10/2026 7:39:07 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[4/10/2026 7:39:07 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[4/10/2026 7:39:07 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[4/10/2026 7:39:07 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[4/10/2026 7:40:35 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[4/10/2026 7:40:48 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ 
[4/10/2026 7:40:48 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[4/10/2026 7:40:48 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[4/10/2026 7:41:39 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[4/10/2026 7:41:46 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ 
[4/10/2026 7:41:46 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[4/10/2026 7:41:46 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[4/10/2026 7:42:23 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[4/10/2026 7:42:29 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ 
[4/10/2026 7:42:29 PM] Generating Autoinstall.lst
[4/10/2026 7:42:29 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
5

Thats the log I got after scrubbing a flash drive and having Syn3 updater formatting it

6

Did you do a factory reset of sync after the upload of the maps?

If not, try a reset to see if that picks up your maps.

If no go try uploading 3.4.23188 software again along with the latest maps ensuring you do a master/factory reset at the end of the upload in the car.