Error when loading sync3

Ford SYNC 3 Support
,
1

Continuing the discussion from Sync 3.4.21098 - Feedback & Issues:

hu can you help i have a red screen error

What is your SYNC Region?

What was your Old SYNC Version?

What is your current SYNC Version?

Do you have Navigation?

Have you read the documentation at Syn3 Updater | Cyanlabs Docs ?

Do you have a error message, if so what is it?

Please paste your log output or provide the URL to your log file below

PASTE LOG HERE

Please describe in detail your issue below
…

2

Welcome, I have added the template that is required to your post, please edit your post and provide the required information.

3 
CYANLABS - SYN3 UPDATER - V2.7.3.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.16280
Region: EU
Navigation: False
Install Mode: reformat
Install Mode Overridden: True
My20 Protection Enabled: False

DESTINATION DETAILS
Mode: Drive
Model: KIOXIA TransMemory USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
VOICE=5U5T-14G391-AN_1615393794000.TAR.GZ
APPS=5U5T-14G381-ES_1619042260000.TAR.GZ
MAP=1U5T-14G421-BAG_1591726015000.TAR.GZ
MAP=1U5T-14G421-BBG_1591726765000.TAR.GZ
MAP=1U5T-14G421-BCG_1591726913000.TAR.GZ
MAP=1U5T-14G421-BDG_1591727234000.TAR.GZ
MAP=1U5T-14G421-BFG_1591727753000.TAR.GZ
MAP=1U5T-14G421-BGG_1591728190000.TAR.GZ
MAP=1U5T-14G421-BJG_1591729086000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAE_1580861780000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBE_1580861854000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCE_1580861916000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDE_1580862152000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BJ_1591719092000.TAR.GZ
MAP=1U5T-14G421-BHG_1591728542000.TAR.GZ
MAP=1U5T-14G421-BEG_1591727457000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.7.3.0 Stable - reformat FORCED  Mode - Sync 3.4.21098 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (19)
1u5t-14g386-cb.tar.gz (8.5MB)
1U5T-14G658-AF_1598633324000.TAR.GZ (58.8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G391-AN_1615393794000.TAR.GZ (1.5GB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847.2MB)
1U5T-14G421-BAG_1591726015000.TAR.GZ (2.2GB)
1U5T-14G421-BBG_1591726765000.TAR.GZ (451.8MB)
1U5T-14G421-BCG_1591726913000.TAR.GZ (1.6GB)
1U5T-14G421-BDG_1591727234000.TAR.GZ (1GB)
1U5T-14G421-BFG_1591727753000.TAR.GZ (2.3GB)
1U5T-14G421-BGG_1591728190000.TAR.GZ (1.8GB)
1U5T-14G421-BJG_1591729086000.TAR.GZ (22MB)
4U5T-14G422-BAE_1580861780000.TAR.GZ (2.2GB)
4U5T-14G422-BBE_1580861854000.TAR.GZ (2GB)
4U5T-14G422-BCE_1580861916000.TAR.GZ (1.5GB)
4U5T-14G422-BDE_1580862152000.TAR.GZ (1.9GB)
1U5T-14G424-BJ_1591719092000.TAR.GZ (1.7KB)
1U5T-14G421-BHG_1591728542000.TAR.GZ (2.4GB)
1U5T-14G421-BEG_1591727457000.TAR.GZ (1.6GB)

LOG
[04/06/2021 20:33:19] Selected Region: EU - Release: Sync 3.4.21098 - Map Version: F9 (2019) - EU (09 2020) 
[04/06/2021 20:33:19] Install Mode: reformat Forced: True 
[04/06/2021 20:33:19] MY20 Protection: False 
[04/06/2021 20:33:19] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[04/06/2021 20:33:19] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[04/06/2021 20:33:19] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[04/06/2021 20:33:20] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download) 
[04/06/2021 20:33:20] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/06/2021 20:33:32] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[04/06/2021 20:33:32] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[04/06/2021 20:34:00] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download) 
[04/06/2021 20:34:00] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[04/06/2021 20:34:14] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download) 
[04/06/2021 20:34:14] Checking Existing File: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[04/06/2021 20:34:53] Validated: 1U5T-14G421-BAG_1591726015000.TAR.GZ (Skipping Download) 
[04/06/2021 20:34:53] Checking Existing File: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[04/06/2021 20:35:02] Validated: 1U5T-14G421-BBG_1591726765000.TAR.GZ (Skipping Download) 
[04/06/2021 20:35:02] Checking Existing File: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[04/06/2021 20:35:29] Validated: 1U5T-14G421-BCG_1591726913000.TAR.GZ (Skipping Download) 
[04/06/2021 20:35:29] Checking Existing File: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[04/06/2021 20:35:46] Validated: 1U5T-14G421-BDG_1591727234000.TAR.GZ (Skipping Download) 
[04/06/2021 20:35:46] Checking Existing File: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[04/06/2021 20:36:25] Validated: 1U5T-14G421-BFG_1591727753000.TAR.GZ (Skipping Download) 
[04/06/2021 20:36:25] Checking Existing File: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[04/06/2021 20:36:57] Validated: 1U5T-14G421-BGG_1591728190000.TAR.GZ (Skipping Download) 
[04/06/2021 20:36:57] Checking Existing File: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[04/06/2021 20:36:57] Validated: 1U5T-14G421-BJG_1591729086000.TAR.GZ (Skipping Download) 
[04/06/2021 20:36:57] Checking Existing File: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[04/06/2021 20:37:49] Validated: 4U5T-14G422-BAE_1580861780000.TAR.GZ (Skipping Download) 
[04/06/2021 20:37:49] Checking Existing File: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[04/06/2021 20:38:26] Validated: 4U5T-14G422-BBE_1580861854000.TAR.GZ (Skipping Download) 
[04/06/2021 20:38:26] Checking Existing File: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[04/06/2021 20:38:58] Validated: 4U5T-14G422-BCE_1580861916000.TAR.GZ (Skipping Download) 
[04/06/2021 20:38:58] Checking Existing File: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[04/06/2021 20:39:31] Validated: 4U5T-14G422-BDE_1580862152000.TAR.GZ (Skipping Download) 
[04/06/2021 20:39:31] Checking Existing File: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[04/06/2021 20:39:31] Validated: 1U5T-14G424-BJ_1591719092000.TAR.GZ (Skipping Download) 
[04/06/2021 20:39:31] Checking Existing File: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[04/06/2021 20:40:13] Validated: 1U5T-14G421-BHG_1591728542000.TAR.GZ (Skipping Download) 
[04/06/2021 20:40:13] Checking Existing File: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[04/06/2021 20:40:43] Validated: 1U5T-14G421-BEG_1591727457000.TAR.GZ (Skipping Download) 
[04/06/2021 20:40:43] Preparing USB drive
[04/06/2021 20:40:43] Formatting USB drive
[04/06/2021 20:40:43] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[04/06/2021 20:40:55] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[04/06/2021 20:40:55] Copying: 1u5t-14g386-cb.tar.gz 
[04/06/2021 20:40:56] Validating: 1u5t-14g386-cb.tar.gz 
[04/06/2021 20:40:56] Copied: 1u5t-14g386-cb.tar.gz 
[04/06/2021 20:40:56] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[04/06/2021 20:40:56] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[04/06/2021 20:41:04] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[04/06/2021 20:41:05] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ 
[04/06/2021 20:41:05] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/06/2021 20:41:05] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/06/2021 20:42:32] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/06/2021 20:42:42] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[04/06/2021 20:42:42] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[04/06/2021 20:42:42] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[04/06/2021 20:46:07] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[04/06/2021 20:47:06] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ 
[04/06/2021 20:47:06] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[04/06/2021 20:47:06] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[04/06/2021 20:49:04] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[04/06/2021 20:49:38] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ 
[04/06/2021 20:49:38] Checking Existing File: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[04/06/2021 20:49:38] Copying: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[04/06/2021 20:54:23] Validating: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[04/06/2021 20:55:44] Copied: 1U5T-14G421-BAG_1591726015000.TAR.GZ 
[04/06/2021 20:55:44] Checking Existing File: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[04/06/2021 20:55:44] Copying: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[04/06/2021 20:56:45] Validating: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[04/06/2021 20:57:02] Copied: 1U5T-14G421-BBG_1591726765000.TAR.GZ 
[04/06/2021 20:57:02] Checking Existing File: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[04/06/2021 20:57:02] Copying: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[04/06/2021 21:00:37] Validating: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[04/06/2021 21:01:38] Copied: 1U5T-14G421-BCG_1591726913000.TAR.GZ 
[04/06/2021 21:01:38] Checking Existing File: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[04/06/2021 21:01:38] Copying: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[04/06/2021 21:03:52] Validating: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[04/06/2021 21:04:32] Copied: 1U5T-14G421-BDG_1591727234000.TAR.GZ 
[04/06/2021 21:04:32] Checking Existing File: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[04/06/2021 21:04:32] Copying: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[04/06/2021 21:09:41] Validating: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[04/06/2021 21:11:07] Copied: 1U5T-14G421-BFG_1591727753000.TAR.GZ 
[04/06/2021 21:11:07] Checking Existing File: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[04/06/2021 21:11:07] Copying: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[04/06/2021 21:15:09] Validating: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[04/06/2021 21:16:17] Copied: 1U5T-14G421-BGG_1591728190000.TAR.GZ 
[04/06/2021 21:16:17] Checking Existing File: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[04/06/2021 21:16:17] Copying: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[04/06/2021 21:16:20] Validating: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[04/06/2021 21:16:21] Copied: 1U5T-14G421-BJG_1591729086000.TAR.GZ 
[04/06/2021 21:16:21] Checking Existing File: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[04/06/2021 21:16:21] Copying: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[04/06/2021 21:21:03] Validating: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[04/06/2021 21:22:23] Copied: 4U5T-14G422-BAE_1580861780000.TAR.GZ 
[04/06/2021 21:22:23] Checking Existing File: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[04/06/2021 21:22:23] Copying: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[04/06/2021 21:26:49] Validating: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[04/06/2021 21:28:03] Copied: 4U5T-14G422-BBE_1580861854000.TAR.GZ 
[04/06/2021 21:28:03] Checking Existing File: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[04/06/2021 21:28:03] Copying: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[04/06/2021 21:31:23] Validating: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[04/06/2021 21:32:22] Copied: 4U5T-14G422-BCE_1580861916000.TAR.GZ 
[04/06/2021 21:32:22] Checking Existing File: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[04/06/2021 21:32:22] Copying: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[04/06/2021 21:36:29] Validating: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[04/06/2021 21:37:37] Copied: 4U5T-14G422-BDE_1580862152000.TAR.GZ 
[04/06/2021 21:37:37] Checking Existing File: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[04/06/2021 21:37:37] Copying: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[04/06/2021 21:37:37] Validating: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[04/06/2021 21:37:37] Copied: 1U5T-14G424-BJ_1591719092000.TAR.GZ 
[04/06/2021 21:37:37] Checking Existing File: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[04/06/2021 21:37:37] Copying: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[04/06/2021 21:42:56] Validating: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[04/06/2021 21:44:24] Copied: 1U5T-14G421-BHG_1591728542000.TAR.GZ 
[04/06/2021 21:44:24] Checking Existing File: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[04/06/2021 21:44:24] Copying: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[04/06/2021 21:47:51] Validating: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[04/06/2021 21:48:50] Copied: 1U5T-14G421-BEG_1591727457000.TAR.GZ 
[04/06/2021 21:48:50] Generating reformat.lst
[04/06/2021 21:48:50] Generating autoinstall.lst
[04/06/2021 21:48:51] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

i keep getting a red screen error

4

POST THE ERROR! how is “i keep getting a red screen error” useful?

5

sorry but i have been trying since last night to try sort this can you help me please

6

not unless you are going to post some useful information.

POST A PHOTO OF THE ERROR!

7

Sorry this is the issue I am having

image
image2160×3840 1.46 MB

image
image4032×3024 3.41 MB

8

I have tried 2 different usb and get the same issue nor about 10 mins into it installing in the car

9

image
image1920×1080 963 KB

image
image2160×3840 3.2 MB

image
image2160×3840 2.91 MB

image
image2160×3840 3.77 MB

image
image1080×1920 1.01 MB

image
image2160×3840 3.47 MB

image
image3840×2160 2.68 MB

image
image1170×2532 721 KB

10

You are trying to install MAPS on a NON NAV SYNC, this is not possible! recreate the usb without MAPS and it will work.

1 Like
11

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