Ford Focus SW 2017 freezed screen

Ford SYNC 3 Support CyanLabs Update Support
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1

After update with my usb unit, i got the message update complete remove your usb… But then my unit is not working, when i turn on is freezed in the map, somewhere in Germany and nothing is working.

SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
Freezed screen in maps, somewhere in Germany.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: SYN3 UPDATER - V2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 230,5GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ
ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=1U5T-14G421-BAK_1682464992000.TAR.GZ
MAP=1U5T-14G421-BBK_1682466740000.TAR.GZ
MAP=1U5T-14G421-BCK_1682467250000.TAR.GZ
MAP=1U5T-14G421-BDK_1682467734000.TAR.GZ
MAP=1U5T-14G421-BEK_1682467790000.TAR.GZ
MAP=1U5T-14G421-BFK_1682467908000.TAR.GZ
MAP=1U5T-14G421-BGK_1682467948000.TAR.GZ
MAP=1U5T-14G421-BHK_1682468092000.TAR.GZ
MAP=1U5T-14G421-BJK_1682469041000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BM_1683133039000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAK_1682464728000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBK_1682464776000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCK_1682464838000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDK_1682464885000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (19)
1u5t-14g386-cb.tar.gz (8,5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
5U5T-14G391-AT_1660763323000.TAR.GZ (1,5GB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869,8MB)
1U5T-14G421-BAK_1682464992000.TAR.GZ (2,3GB)
1U5T-14G421-BBK_1682466740000.TAR.GZ (541,8MB)
1U5T-14G421-BCK_1682467250000.TAR.GZ (1,7GB)
1U5T-14G421-BDK_1682467734000.TAR.GZ (1,1GB)
1U5T-14G421-BEK_1682467790000.TAR.GZ (1,7GB)
1U5T-14G421-BFK_1682467908000.TAR.GZ (2,5GB)
1U5T-14G421-BGK_1682467948000.TAR.GZ (2GB)
1U5T-14G421-BHK_1682468092000.TAR.GZ (2,7GB)
1U5T-14G421-BJK_1682469041000.TAR.GZ (25,6MB)
1U5T-14G424-BM_1683133039000.TAR.GZ (1,7KB)
4U5T-14G422-BAK_1682464728000.TAR.GZ (2,3GB)
4U5T-14G422-BBK_1682464776000.TAR.GZ (2,2GB)
4U5T-14G422-BCK_1682464838000.TAR.GZ (1,7GB)
4U5T-14G422-BDK_1682464885000.TAR.GZ (2GB)

LOG
[06/08/2024 20:00:19] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: F12 (2022) - EU (05 2022) (Updated Voice) 
[06/08/2024 20:00:19] Install Mode: Auto-Detect (reformat) Forced: False 
[06/08/2024 20:00:19] MY20 Protection: Auto-Detect 
[06/08/2024 20:00:19] Formatting USB drive
[06/08/2024 20:00:19] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[06/08/2024 20:00:28] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[06/08/2024 20:00:28] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[06/08/2024 20:00:28] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[06/08/2024 20:00:28] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[06/08/2024 20:00:28] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/08/2024 20:00:44] Validated: 5U5T-14G391-AT_1660763323000.TAR.GZ (Skipping Download) 
[06/08/2024 20:00:44] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/08/2024 20:00:44] Validated: 1U5T-14G658-AH_1644006443000.TAR.GZ (Skipping Download) 
[06/08/2024 20:00:44] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[06/08/2024 20:00:51] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[06/08/2024 20:00:51] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[06/08/2024 20:01:07] Validated: 1U5T-14G421-BAK_1682464992000.TAR.GZ (Skipping Download) 
[06/08/2024 20:01:07] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[06/08/2024 20:01:15] Validated: 1U5T-14G421-BBK_1682466740000.TAR.GZ (Skipping Download) 
[06/08/2024 20:01:15] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[06/08/2024 20:01:27] Validated: 1U5T-14G421-BCK_1682467250000.TAR.GZ (Skipping Download) 
[06/08/2024 20:01:27] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[06/08/2024 20:01:38] Validated: 1U5T-14G421-BDK_1682467734000.TAR.GZ (Skipping Download) 
[06/08/2024 20:01:38] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[06/08/2024 20:01:57] Validated: 1U5T-14G421-BEK_1682467790000.TAR.GZ (Skipping Download) 
[06/08/2024 20:01:57] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[06/08/2024 20:02:18] Validated: 1U5T-14G421-BFK_1682467908000.TAR.GZ (Skipping Download) 
[06/08/2024 20:02:18] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[06/08/2024 20:02:32] Validated: 1U5T-14G421-BGK_1682467948000.TAR.GZ (Skipping Download) 
[06/08/2024 20:02:32] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[06/08/2024 20:02:58] Validated: 1U5T-14G421-BHK_1682468092000.TAR.GZ (Skipping Download) 
[06/08/2024 20:02:58] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[06/08/2024 20:02:58] Validated: 1U5T-14G421-BJK_1682469041000.TAR.GZ (Skipping Download) 
[06/08/2024 20:02:58] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[06/08/2024 20:02:58] Validated: 1U5T-14G424-BM_1683133039000.TAR.GZ (Skipping Download) 
[06/08/2024 20:02:58] Checking Existing File: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[06/08/2024 20:03:19] Validated: 4U5T-14G422-BAK_1682464728000.TAR.GZ (Skipping Download) 
[06/08/2024 20:03:19] Checking Existing File: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[06/08/2024 20:03:38] Validated: 4U5T-14G422-BBK_1682464776000.TAR.GZ (Skipping Download) 
[06/08/2024 20:03:38] Checking Existing File: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[06/08/2024 20:03:53] Validated: 4U5T-14G422-BCK_1682464838000.TAR.GZ (Skipping Download) 
[06/08/2024 20:03:53] Checking Existing File: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[06/08/2024 20:04:19] Validated: 4U5T-14G422-BDK_1682464885000.TAR.GZ (Skipping Download) 
[06/08/2024 20:04:19] Preparing USB drive
[06/08/2024 20:04:19] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[06/08/2024 20:04:19] Copying: 1u5t-14g386-cb.tar.gz 
[06/08/2024 20:04:20] Validating: 1u5t-14g386-cb.tar.gz 
[06/08/2024 20:04:20] Copied: 1u5t-14g386-cb.tar.gz 
[06/08/2024 20:04:20] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[06/08/2024 20:04:20] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[06/08/2024 20:04:20] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[06/08/2024 20:04:20] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[06/08/2024 20:04:20] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/08/2024 20:04:20] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/08/2024 20:09:03] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/08/2024 20:10:15] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ 
[06/08/2024 20:10:15] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/08/2024 20:10:15] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/08/2024 20:10:24] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/08/2024 20:10:26] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[06/08/2024 20:10:26] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[06/08/2024 20:10:26] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[06/08/2024 20:12:59] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[06/08/2024 20:13:38] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[06/08/2024 20:13:38] Checking Existing File: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[06/08/2024 20:13:38] Copying: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[06/08/2024 20:20:43] Validating: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[06/08/2024 20:22:32] Copied: 1U5T-14G421-BAK_1682464992000.TAR.GZ 
[06/08/2024 20:22:32] Checking Existing File: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[06/08/2024 20:22:32] Copying: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[06/08/2024 20:24:06] Validating: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[06/08/2024 20:24:31] Copied: 1U5T-14G421-BBK_1682466740000.TAR.GZ 
[06/08/2024 20:24:31] Checking Existing File: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[06/08/2024 20:24:31] Copying: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[06/08/2024 20:29:41] Validating: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[06/08/2024 20:31:00] Copied: 1U5T-14G421-BCK_1682467250000.TAR.GZ 
[06/08/2024 20:31:00] Checking Existing File: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[06/08/2024 20:31:00] Copying: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[06/08/2024 20:34:16] Validating: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[06/08/2024 20:35:06] Copied: 1U5T-14G421-BDK_1682467734000.TAR.GZ 
[06/08/2024 20:35:06] Checking Existing File: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[06/08/2024 20:35:06] Copying: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[06/08/2024 20:40:12] Validating: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[06/08/2024 20:41:31] Copied: 1U5T-14G421-BEK_1682467790000.TAR.GZ 
[06/08/2024 20:41:31] Checking Existing File: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[06/08/2024 20:41:31] Copying: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[06/08/2024 20:49:09] Validating: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[06/08/2024 20:51:06] Copied: 1U5T-14G421-BFK_1682467908000.TAR.GZ 
[06/08/2024 20:51:06] Checking Existing File: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[06/08/2024 20:51:06] Copying: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[06/08/2024 20:57:28] Validating: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[06/08/2024 20:59:03] Copied: 1U5T-14G421-BGK_1682467948000.TAR.GZ 
[06/08/2024 20:59:03] Checking Existing File: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[06/08/2024 20:59:03] Copying: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[06/08/2024 21:07:16] Validating: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[06/08/2024 21:09:21] Copied: 1U5T-14G421-BHK_1682468092000.TAR.GZ 
[06/08/2024 21:09:21] Checking Existing File: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[06/08/2024 21:09:21] Copying: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[06/08/2024 21:09:27] Validating: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[06/08/2024 21:09:28] Copied: 1U5T-14G421-BJK_1682469041000.TAR.GZ 
[06/08/2024 21:09:28] Checking Existing File: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[06/08/2024 21:09:28] Copying: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[06/08/2024 21:09:28] Validating: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[06/08/2024 21:09:28] Copied: 1U5T-14G424-BM_1683133039000.TAR.GZ 
[06/08/2024 21:09:28] Checking Existing File: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[06/08/2024 21:09:28] Copying: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[06/08/2024 21:16:31] Validating: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[06/08/2024 21:18:21] Copied: 4U5T-14G422-BAK_1682464728000.TAR.GZ 
[06/08/2024 21:18:21] Checking Existing File: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[06/08/2024 21:18:21] Copying: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[06/08/2024 21:25:06] Validating: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[06/08/2024 21:26:51] Copied: 4U5T-14G422-BBK_1682464776000.TAR.GZ 
[06/08/2024 21:26:51] Checking Existing File: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[06/08/2024 21:26:51] Copying: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[06/08/2024 21:32:01] Validating: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[06/08/2024 21:33:20] Copied: 4U5T-14G422-BCK_1682464838000.TAR.GZ 
[06/08/2024 21:33:20] Checking Existing File: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[06/08/2024 21:33:20] Copying: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[06/08/2024 21:39:31] Validating: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[06/08/2024 21:41:08] Copied: 4U5T-14G422-BDK_1682464885000.TAR.GZ 
[06/08/2024 21:41:08] Generating reformat.lst
[06/08/2024 21:41:08] Generating autoinstall.lst
[06/08/2024 21:41:08] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

How long was your USB device plugged in before you removed it?

3

What size USB is this?

4

Solved, after some minutes … Thanks everyone… Strange that the option to activate android auto disappeared! I had it before in 2.3 I guess…

5

I’m assuming you didn’t master reset…
AA icon only appears after a successful AA connection.

6

Yes, I cant connect the AA, maybe the problem is with the USB, the phone charges but nothing more happens :smiling_face_with_tear:

7

Are you using the OEM cable?

8

Have you master reset?

9

Yes I did the Master reset… Im not using the OEM cable, I dont have it, I tried 3 or 4 different USB cables.

Enviado de Outlook para Android

10

Have you deleted Sync3 on your phone? That is, from AA and Bluetooth…

12

It seems your topic was closed due to inactivity, if you are still having this issue please create a new topic for further assistance.