Ford sync 3 not updating

Ford SYNC 3 Support
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1

Hey everybody, im having some trouble with updating to the latest sync version, when ever i plug my USB into my truck it will restart my system then tells me that the update is complete, then just restarts my screen. or it will just throw a INSTL_ERR12 on the screen. I’ve tried doing the RW data cleaner and it just does the same thing. restarts the system. any help would be great. Thanks.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
INSTL_ERR12

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.22251
Region: NA
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Memorex USB Flash Drive USB Device
Size: 
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - Autoinstall Mode - RWData Cleaner 

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Options = AutoInstall


FILES (3)
GB5T-14G386-AD_1606255780000.TAR.GZ (46.1KB)
Sync_WWB27GWW_1FT8W3BT5HEF45409.xml (10.8KB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)

LOG
[5/25/2024 2:37:29 PM] Selected Region:  - Release: RWData Cleaner - Map Version:  
[5/25/2024 2:37:29 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[5/25/2024 2:37:29 PM] MY20 Protection: Auto-Detect 
[5/25/2024 2:37:29 PM] Formatting USB drive
[5/25/2024 2:37:29 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[5/25/2024 2:37:35 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/25/2024 2:37:35 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[5/25/2024 2:37:35 PM] Preparing USB drive
[5/25/2024 2:37:35 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/25/2024 2:37:35 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/25/2024 2:37:35 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/25/2024 2:37:35 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[5/25/2024 2:37:35 PM] Generating Autoinstall.lst
[5/25/2024 2:37:35 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
1 Like
2

Hi.
Something is wrong, you are giving contradictory information.

Fix that and it should work, also avoid 22251.

3

Hey sandman, i am not sure what my old sync version actually is. i used the updater from cyanlabs a while ago to update to the latest version witch was 3.4.22251 at the time

4

So your current version is 22251?.
If so, you need to follow this guide to resolve the bug that’s preventing you from upgrading → APIM Sync Settings Not Saving, VER_ERR08 Errors, Cannot Perform Master Reset or Upgrades/Updates (Solved)
If none of those work, sadly, we do not have anything else to recommend at the moment.

1 Like
5

ok thank you

6

Try creating an interrogator log, if it succeeds share the xml with us.
But if the official rwdata cleaner works, you will have to try the alternate methods.

1 Like
7

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