Updated my Kuga 2017 Vignale sync 3 3.0 20204 to 3.4 23188, auto install, formatted drive, installed in car etc, colour changed from grey to blue after install so all good.
but after restart the screen said “Navigation Malfunction”, when i click on the navigation is says “Navigation is not functioning properly, please visit your dealer for service”. Satnav was working perfectly before the update. Tried master reset but still the same
I tried to reinstall an earlier version to see if that would help but now when i put the USB drive in the car i get the message “USB error, possible bad cable or device charge port”, both USB’s were working perfectly before update, my wireless USB Carplay dongle still works in the USB and on screen so USB’s are fine.
No ideas what to do next
SYNC Region: EU
Navigation Variant: Nav
Manufacturer Year: Pre MY20
Install Type: OEM
Old SYNC Version: 3.0.20204
New SYNC Version: 3.4.23188
Do you have a error message, if so what is it?
as above
Update Method: CyanLabs Syn3 Updater
Syn3 Updater Version: 2.12.5.0
Syn3 Updater Documentation Read: yes
Syn3 Updater Log File
Unable to create new log as USB gives error message
Well, you told Syn3Updater the unit did not have nav, so no maps were installed… Configure Syn3Updater accordingly, WITH MAPS, and re do the process…
Also, do not post multiple messages, use the edit button instead to add information.
About the error message, I’m not sure about that.
Usually the hub may need to be replaced so that car play can work, but that does not seem to be your case… And the message displayed it’s different as well…
Thanks, tried to reinstall but got the following message
Installation Failed
Error Code :PKG_ERRO4
Download files again and retry to install log.txt (14.7 KB)
I uploaded the new log
Yes, previous and current version 23188 and include latest maps after ensuring that you select nav on the updater.
Then do a master reset straight after the upload to the car.
Please advise result…
Well tried it, no joy, won’t even let me install as i am now getting the USB error as soon as i put the usb drive in “USB error, possible bad cable or device charge port”. my wireless carplay usb dongle still works though. tried it with two different USB’s (including a brand new sandisk 128gb) and still can’t get it to connect from USB to car, USB was working perfectly before install Log.txt (16.1 KB)
Still no joy, keep getting the USB error, then got a message saying ERRO5 this time. USB is still working fine with phone and carplay dongle after i put them in but not with either USB sticks Log.txt (13.4 KB)
New log
Sorry the message went off before i could see the entire error code.
Tried two usb’s (including a new sandisk one) i am currently in the car and when plugged in it now says “Updating System Software” at the top but it has been like that for around twenty minutes now, i take i need to wait as it will be installing Europe Maps as well, roughly how long does the update take?
Edit: OK so it installed then i got the message that car will update once engine restarts, screen went black and restarted but it went back updating system software as i did not remove USB as it didn’t tell me to, i take i should have removed USB and restarted the car as it looks like it’smjust updating it again
Edit2: IT WORKED , now have all maps, took over an hour to update but once the master rest was done the maps appeared, thank you guys for all your help with this, you are lifesavers
Glad it worked. Just it’s odd that it took over an hour…
Generally speaking, it takes about 50-60 minutes… But it depends on the USB quality/performance…
