FordPass Connectivity Issues

Hi, I installed a 2019-2022 Ford EcoSport Display Screen 8" I got from ebay on my '23 Ford Transit Cargo van. With Cynlabs, mostly all features work except ForPass (constant loading icon). Is there a guide on how to resolve issues with that particular app? I heard about Forscan but I’m not too familiar atm.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 3.4.23188

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No error message. Just the loading icon.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

No log folder visible once I restarted the app.