Help stuck in SYNC 3 reformat process huge jump from 1.0.15139 to latest

[SaNdMaN]

That’s correct, all US/NA for now…

Should you decide to change regions to get native sync3 navigation (which includes reconfiguring the APIM) then you can do this again with the selected EU maps (again, read the guide, we do not support changing regions though)… so you have homework to do in the future…

[SaNdMaN]

yoitzyaboizach

#yoitzyaboizach

Error in 4U5T-14G421-CGD_1615428721000.TAR.GZ Unfortunately it didn’t work I’m sorry for being such a headache this is so frustrating

That’s ok, but there’s no need to DM me.

I can understand you are frustrated, but you still are not providing meaningful information for troubleshooting your issue.

Outstanding requests:

• the log for the USB you re-created

@SaNdMaN

make sure to provide the log for the latest USB you used

You didn’t provide it, so I’m not sure what you are doing.

• an image of the error (red screen I assume) you are getting with the time at which it fails.

@SaNdMaN

capture the time and filename at which the error appears

I’ve just a name, I’m still lacking context, which is important.
Can’t take a picture?, that’s fine, you can say “it failed with this text at this time”.

Without that information it’s a guessing game.

Again, I can understand you are frustrated, but the things I’m asking are not that hard to get and will get a clearer picture of what’s going on and why you are failing to upgrade the unit.

So relax, take a deep breath and share that information I requested earlier. The unit is not dead, it’s just not operational and you will be able to recover it.

EDIT: Apologies, you spammed me over DMs and chat and I missed the log. Please, lets centralize everything here, again, no need for DMs or chats…

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 1.0.15139
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Directory
Path: E:\

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAJ_1626961442000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBJ_1626962550000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCJ_1626963400000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
4U5T-14G422-CAJ_1626961442000.TAR.GZ (1.3GB)
4U5T-14G422-CBJ_1626962550000.TAR.GZ (772.4MB)
4U5T-14G422-CCJ_1626963400000.TAR.GZ (549.6MB)

LOG
[1/21/2026 8:41:10 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.20 (2020) - NA
[1/21/2026 8:41:10 PM] Install Mode: Auto-Detect (reformat) Forced: False
[1/21/2026 8:41:10 PM] MY20 Protection: Disabled / Not MY20
[1/21/2026 8:41:10 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[1/21/2026 8:41:10 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[1/21/2026 8:41:10 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[1/21/2026 8:41:10 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:10 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[1/21/2026 8:41:11 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:11 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[1/21/2026 8:41:13 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:13 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[1/21/2026 8:41:15 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:15 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[1/21/2026 8:41:16 PM] Validated: 4U5T-14G421-CJD_1615428865000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:16 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[1/21/2026 8:41:18 PM] Validated: 4U5T-14G421-CHD_1615428793000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:18 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[1/21/2026 8:41:21 PM] Validated: 4U5T-14G421-CGD_1615428721000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:21 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[1/21/2026 8:41:23 PM] Validated: 4U5T-14G421-CFD_1615428639000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:23 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[1/21/2026 8:41:26 PM] Validated: 4U5T-14G421-CED_1615428554000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:26 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[1/21/2026 8:41:29 PM] Validated: 4U5T-14G421-CDD_1615428467000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:29 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[1/21/2026 8:41:31 PM] Validated: 4U5T-14G421-CCD_1615428361000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:31 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[1/21/2026 8:41:34 PM] Validated: 4U5T-14G421-CBD_1615428261000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:34 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[1/21/2026 8:41:36 PM] Validated: 4U5T-14G421-CAD_1615428059000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:36 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[1/21/2026 8:41:36 PM] Validated: 4U5T-14G424-CD_1616778089000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:36 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[1/21/2026 8:41:39 PM] Validated: 4U5T-14G422-CAJ_1626961442000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:39 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[1/21/2026 8:41:41 PM] Validated: 4U5T-14G422-CBJ_1626962550000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:41 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[1/21/2026 8:41:42 PM] Validated: 4U5T-14G422-CCJ_1626963400000.TAR.GZ (Skipping Download)
[1/21/2026 8:41:42 PM] Preparing selected directory (No USB Drive Selected)
[1/21/2026 8:41:42 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz
[1/21/2026 8:41:42 PM] Copying: 1u5t-14g386-cb.tar.gz
[1/21/2026 8:41:42 PM] Validating: 1u5t-14g386-cb.tar.gz
[1/21/2026 8:41:42 PM] Copied: 1u5t-14g386-cb.tar.gz
[1/21/2026 8:41:42 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
[1/21/2026 8:41:42 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
[1/21/2026 8:41:42 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
[1/21/2026 8:41:42 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
[1/21/2026 8:41:42 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
[1/21/2026 8:41:42 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ
[1/21/2026 8:41:46 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
[1/21/2026 8:41:48 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ
[1/21/2026 8:41:48 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[1/21/2026 8:41:48 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[1/21/2026 8:41:54 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[1/21/2026 8:41:56 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[1/21/2026 8:41:56 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ
[1/21/2026 8:41:56 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ
[1/21/2026 8:42:05 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ
[1/21/2026 8:42:09 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ
[1/21/2026 8:42:09 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[1/21/2026 8:42:09 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[1/21/2026 8:42:15 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[1/21/2026 8:42:18 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[1/21/2026 8:42:18 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[1/21/2026 8:42:18 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[1/21/2026 8:42:28 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[1/21/2026 8:42:32 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[1/21/2026 8:42:32 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[1/21/2026 8:42:32 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[1/21/2026 8:42:44 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[1/21/2026 8:42:48 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[1/21/2026 8:42:48 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[1/21/2026 8:42:48 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[1/21/2026 8:43:06 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[1/21/2026 8:43:10 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[1/21/2026 8:43:10 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ
[1/21/2026 8:43:10 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ
[1/21/2026 8:43:37 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ
[1/21/2026 8:43:41 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ
[1/21/2026 8:43:41 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[1/21/2026 8:43:41 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[1/21/2026 8:44:11 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[1/21/2026 8:44:16 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[1/21/2026 8:44:16 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[1/21/2026 8:44:16 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[1/21/2026 8:44:43 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[1/21/2026 8:44:47 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[1/21/2026 8:44:47 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[1/21/2026 8:44:47 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[1/21/2026 8:45:14 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[1/21/2026 8:45:18 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[1/21/2026 8:45:18 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[1/21/2026 8:45:18 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[1/21/2026 8:45:44 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[1/21/2026 8:45:48 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[1/21/2026 8:45:48 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ
[1/21/2026 8:45:48 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ
[1/21/2026 8:45:48 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ
[1/21/2026 8:45:48 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ
[1/21/2026 8:45:48 PM] Checking Existing File: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[1/21/2026 8:45:48 PM] Copying: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[1/21/2026 8:46:21 PM] Validating: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[1/21/2026 8:46:26 PM] Copied: 4U5T-14G422-CAJ_1626961442000.TAR.GZ
[1/21/2026 8:46:26 PM] Checking Existing File: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[1/21/2026 8:46:26 PM] Copying: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[1/21/2026 8:46:45 PM] Validating: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[1/21/2026 8:46:48 PM] Copied: 4U5T-14G422-CBJ_1626962550000.TAR.GZ
[1/21/2026 8:46:48 PM] Checking Existing File: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[1/21/2026 8:46:48 PM] Copying: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[1/21/2026 8:47:02 PM] Validating: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[1/21/2026 8:47:04 PM] Copied: 4U5T-14G422-CCJ_1626963400000.TAR.GZ
[1/21/2026 8:47:04 PM] Generating reformat.lst
[1/21/2026 8:47:04 PM] Generating autoinstall.lst
[1/21/2026 8:47:04 PM] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY!

From that, I see the USB is correctly created (using older NA maps, but irrelevant since it won’t work in the EU), but I can’t see what device you are using. Now, you decided to generate everything under a directory:

DESTINATION DETAILS
Mode: Directory
Path: E:\

Don’t do that, let syn3updater create the USB itself since it will:

• inform the device you are using
• validate each file after being copied, ensuring no corruption or manipulation

So, recreate the USB against the device, not as a directory.

Also, I have to ask: are you really sure you have a 32GB NAV APIM?