Help updating SYNC 3

Hello I’m really struggling to update my sync 3.3 to 3.4, I’m a non-NAV unit if I upload my spec would anyone be able to download the correct files for me and send them to me on here?

Run the APIM Interrogator Tool in the Syn3 Updater, Troubleshooting page, and post the results here. Redact your VIN in the report. Once we know what you have we can suggest the correct files.

Short answer is no, no one is going to do that FOR you.

What are you struggling with?, process is pretty straight forward if you configure the tool right.

Does anything look wrong with how I’ve entered things, I’m on version 3.319052 and NON-NAV unit.

Should I use auto detect or reformat?

Please do not @ me, if I do not respond is because I have a life and I have to work, this is something I do on my spare time.

What issues are you having?
Pictures look ok, until now you said you were struggling but did not mention with what.

Also, use a single connection instead of 3, and yes, always use autodetect, let Syn3Updater choose the best method.

And also, it’s always recommended to use a quality branded USB stick (no HDD), and from the looks of it it seems yours is somewhat generic.

I used this USB on my kuga so it 100% works, I’ll try what you said about the connections. I’m new to this I’m not sure how I @ you I just replied ?. My bad was just sending a follow up question, not because you didn’t reply

I’ll update you after I try with one connection now thanks for the help

What I meant is that you posted the pictures, and after some time you posted again replying to me.

Don’t worry, we check the forums on our spare time, posting multiple times or bumping a thread won’t help (actually, the opposite).

Now, let me be very clear about something: this is the 3rd time I’m asking what your issue is, and you are not giving a response.

So here’s the question one more time: what is your issue? What are your struggling with? What’s failing?

1 Like

My previous try to download I was stuck on this, I haven’t yet tried again.

Ok, post the log for USB creation to see what’s going on.

Your unit is not my20 or later right?
Your APIMs/unit/screen is not my20 or later?

1 Like

So when you created a topic you deleted the template and didn’t provide any of this information, provide it or the thread will be locked

What is your SYNC Region?

What was your Old SYNC Version?

What is your current SYNC Version?

What version of Syn3 Updater are you using?

Do you have Navigation?

Have you read the documentation at Syn3 Updater | Cyanlabs Docs ?

Do you have a error message, if so what is it?


Please paste your log output or provide the URL to your log file below
(Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)

REPLACE THIS TEXT WITH YOUR LOG

Please describe in detail your issue below

What is your SYNC Region? Europe

What is your current SYNC Version? 3.3 Build 19052

What version of Syn3 Updater are you using? 2.10.3.0

Do you have Navigation? No

CYANLABS - SYN3 UPDATER - V2.10.3.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.3.19052
Region: EU
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Mass Storage Device USB Device
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.3.0 Stable - Autoinstall Mode - Sync 3.4.21098 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = ENH_DAB - 1U5T-14G658-AF_1598633324000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G658-AF_1598633324000.TAR.GZ
Item2 = GRACENOTES - 4U5T-14G423-AC_1615425645000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G423-AC_1615425645000.TAR.GZ
Item3 = VOICE - 5U5T-14G391-AN_1615393794000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G391-AN_1615393794000.TAR.GZ
Item4 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open4 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall

FILES (4)
1U5T-14G658-AF_1598633324000.TAR.GZ (58.8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G391-AN_1615393794000.TAR.GZ (1.5GB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847.2MB)

LOG
[06/08/2021 16:40:39] Selected Region: EU - Release: Sync 3.4.21098 - Map Version: Non Nav APIM
[06/08/2021 16:40:39] Install Mode: Auto-Detect (autoinstall) Forced: False
[06/08/2021 16:40:39] MY20 Protection: Auto-Detect
[06/08/2021 16:40:39] Formatting USB drive
[06/08/2021 16:40:39] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[06/08/2021 16:40:48] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:40:49] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download)
[06/08/2021 16:40:49] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:40:52] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download)
[06/08/2021 16:40:52] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:41:00] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download)
[06/08/2021 16:41:00] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:41:05] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[06/08/2021 16:41:05] Preparing USB drive
[06/08/2021 16:41:05] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:05] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:09] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:13] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:13] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:41:13] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:42:51] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:43:31] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:43:31] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:43:31] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:47:16] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:48:50] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:48:50] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:48:50] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:50:49] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:51:39] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:51:39] Generating Autoinstall.lst
[06/08/2021 16:51:39] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

my car is an 18 plate so I don’t think that is it.

Ok, that looks good.

If nothing happens with this one, you may not have enough free space for this procedure.

If that’s the case, you will need to remove gracenotes.

But since you already created the USB, try it and see where it goes. If nothing happens after some time, you will need to to that f150chief said: create and run an interrogator log and post the results. If there’s low free space, toy will need to remove gracenotes before upgrading, you can add it again after upgrading.

Yeah once again nothing happened. Should I just say no to grace notes when it gives me the options of what packs to download?

I’ll try and do and interrogator log in the mean time

Not really. Try the interrogator, redact the VIN from the file and content, and paste the contents here.