Help updating SYNC 3

CYANLABS - SYN3 UPDATER - V2.10.3.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.3.19052
Region: EU
Navigation: False
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Mass Storage Device USB Device
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.3.0 Stable - Autoinstall Mode - Sync 3.4.21098 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = ENH_DAB - 1U5T-14G658-AF_1598633324000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G658-AF_1598633324000.TAR.GZ
Item2 = GRACENOTES - 4U5T-14G423-AC_1615425645000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G423-AC_1615425645000.TAR.GZ
Item3 = VOICE - 5U5T-14G391-AN_1615393794000.TAR.GZ
Open3 = SyncMyRide\5U5T-14G391-AN_1615393794000.TAR.GZ
Item4 = APPS - 5U5T-14G381-ES_1619042260000.TAR.GZ
Open4 = SyncMyRide\5U5T-14G381-ES_1619042260000.TAR.GZ
Options = AutoInstall

FILES (4)
1U5T-14G658-AF_1598633324000.TAR.GZ (58.8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G391-AN_1615393794000.TAR.GZ (1.5GB)
5U5T-14G381-ES_1619042260000.TAR.GZ (847.2MB)

LOG
[06/08/2021 16:40:39] Selected Region: EU - Release: Sync 3.4.21098 - Map Version: Non Nav APIM
[06/08/2021 16:40:39] Install Mode: Auto-Detect (autoinstall) Forced: False
[06/08/2021 16:40:39] MY20 Protection: Auto-Detect
[06/08/2021 16:40:39] Formatting USB drive
[06/08/2021 16:40:39] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[06/08/2021 16:40:48] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:40:49] Validated: 1U5T-14G658-AF_1598633324000.TAR.GZ (Skipping Download)
[06/08/2021 16:40:49] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:40:52] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download)
[06/08/2021 16:40:52] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:41:00] Validated: 5U5T-14G391-AN_1615393794000.TAR.GZ (Skipping Download)
[06/08/2021 16:41:00] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:41:05] Validated: 5U5T-14G381-ES_1619042260000.TAR.GZ (Skipping Download)
[06/08/2021 16:41:05] Preparing USB drive
[06/08/2021 16:41:05] Checking Existing File: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:05] Copying: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:09] Validating: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:13] Copied: 1U5T-14G658-AF_1598633324000.TAR.GZ
[06/08/2021 16:41:13] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:41:13] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:42:51] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:43:31] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ
[06/08/2021 16:43:31] Checking Existing File: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:43:31] Copying: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:47:16] Validating: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:48:50] Copied: 5U5T-14G391-AN_1615393794000.TAR.GZ
[06/08/2021 16:48:50] Checking Existing File: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:48:50] Copying: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:50:49] Validating: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:51:39] Copied: 5U5T-14G381-ES_1619042260000.TAR.GZ
[06/08/2021 16:51:39] Generating Autoinstall.lst
[06/08/2021 16:51:39] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

my car is an 18 plate so I don’t think that is it.

Ok, that looks good.

If nothing happens with this one, you may not have enough free space for this procedure.

If that’s the case, you will need to remove gracenotes.

But since you already created the USB, try it and see where it goes. If nothing happens after some time, you will need to to that f150chief said: create and run an interrogator log and post the results. If there’s low free space, toy will need to remove gracenotes before upgrading, you can add it again after upgrading.

Yeah once again nothing happened. Should I just say no to grace notes when it gives me the options of what packs to download?

I’ll try and do and interrogator log in the mean time

Not really. Try the interrogator, redact the VIN from the file and content, and paste the contents here.

(redacted vin) ECU CONSUMER OTA SYNC OTA 7D0 4U5T-14G381-AN false 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 false 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 false 576be4c4 false ba085293 false 006a05ca1000bc0440c0 true 554b0001c08a088028b80005 true 0000010004 true 00001de1010000 true 190819082653 true 40 true 0b0533000000006428000056565d0061 true DS-GB5T-14G371-DG false H1BT-14G380-DB false JK2T-14G371-ACC false GB5T-14G375-AB false NX48026K false 00 false 00 false GB5T-14G374-DG false

not sure if i left the usb in the car long enough was only a few seconds

That’s wrong, upload the file itself, not sure what you pasted.

InterrogatorLog() +
CopyInterrogatorLog +
The esn is NX48026K
The VIN number is

that maybe?it says im not authorised to upload files

ill try and do it again now

Try again to attach it, you should be able now

APIM size is 16GB and it says i have 10GB free is that too full?

Dunno if this helps?

Please, stop posting so many messages one after the other… Post one with all the info, is easier to track.

You have plenty of free space, it should work.
Are you using an USB stick or external hard drive?

I wonder if the partitioning is wrong in the APIM…

USB stick

The only item installed on the APIM is the Sync 3.3.19052 app file. I recommend that you reformat this unit from 3.3.19052 to the current Sync 3.4.21194, with the new voice file and DAB file. DO NOT install Gracenotes with these files.

Files for Sync 3.4.21194:
APPS - 5U5T-14G381-ET_1627475308000.TAR.GZ
VOICE - 5U5T-14G391-AP_1626914045000.TAR.GZ
ENH_DAB - 1U5T-14G658-AG_1626915602000.TAR.GZ

After these files are installed, run the Interrogator tool and see what the storage indicates.

Gracenotes installation after successful installation of the above files:
4U5T-14G423-AC_1615425645000.TAR.GZ

NOTE:
It is very unusual for there to be only an app file installed without any others. It appears that the unit was reformatted from Sync 3.0, as the model in question were OEM with Sync 3.0. If that is the case, the reformat did not finish the installation, looking at the partition structure above. This is why I suggest to just reformat the unit and fix it properly.

EDIT:
Now I remember, you used another update that did not agree with your car.
Downloading Sync 3 update with Nav in a car without Nav. - Ford / Sync 3 - CyanLabs Official Community

The resolution was to install the files similar to above.

1 Like

Should I changed the advanced settings from auto-detect to reformat? I just tried to do this with auto detect and nothing happened.

Yes, you are correct, you need to force the installation method to REFORMAT.
Since it’s not a MY20 or later unit, it will be cleaner and faster. Please check Easily Update SYNC 3 Using Our Automated Method - CyanLabs for details, especially the section titled “Updating (Reformat Mode)”

Thanks F150chief for confirming partitioning was wrong, and also remembering this was a double post actually; issue should be solved by now.

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