Immediate black screen after 3.4 update attempt

I recently tried to update my sync 3.0.2319 to 3.4.23188. however after inserting the usb stick into the ports the screen showed it was updating. I got the message about the update is complete remove USB. I didn’t remove the USB and about 20 seconds after the message popped up the screen went black. I waiting for 30 mins with my car on tender/charger and nothing happened. the screen didn’t show the typical update screen it’s just remained black. I downloaded FORScan v2.3.62

On the first scan i had the two dtc codes U0256 & U0184. I cleared them cycled the key and they never came back.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
none

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.5.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.23219
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 28.8GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCN_1709611788000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBN_1709611416000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAN_1709610798000.TAR.GZ
MAP=4U5T-14G421-CJG_1709610049000.TAR.GZ
MAP=4U5T-14G421-CHG_1709609492000.TAR.GZ
MAP=4U5T-14G421-CGG_1709608813000.TAR.GZ
MAP=4U5T-14G421-CFG_1709608559000.TAR.GZ
MAP=4U5T-14G421-CEG_1709607297000.TAR.GZ
MAP=4U5T-14G421-CDG_1709589204000.TAR.GZ
MAP=4U5T-14G421-CCG_1709587982000.TAR.GZ
MAP=4U5T-14G421-CBG_1709587496000.TAR.GZ
MAP=4U5T-14G421-CAG_1708029977000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat  Mode - Sync 3.4.23188 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G422-CCN_1709611788000.TAR.GZ (540.7MB)
4U5T-14G422-CBN_1709611416000.TAR.GZ (793MB)
4U5T-14G422-CAN_1709610798000.TAR.GZ (1.2GB)
4U5T-14G421-CJG_1709610049000.TAR.GZ (707.8MB)
4U5T-14G421-CHG_1709609492000.TAR.GZ (1023.3MB)
4U5T-14G421-CGG_1709608813000.TAR.GZ (1.2GB)
4U5T-14G421-CFG_1709608559000.TAR.GZ (1.1GB)
4U5T-14G421-CEG_1709607297000.TAR.GZ (1.1GB)
4U5T-14G421-CDG_1709589204000.TAR.GZ (1.3GB)
4U5T-14G421-CCG_1709587982000.TAR.GZ (1.1GB)
4U5T-14G421-CBG_1709587496000.TAR.GZ (1.1GB)
4U5T-14G421-CAG_1708029977000.TAR.GZ (1014.9MB)

LOG
[8/11/2024 4:25:07 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.23 (2023) - NA 
[8/11/2024 4:25:07 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[8/11/2024 4:25:07 PM] MY20 Protection: Auto-Detect 
[8/11/2024 4:25:07 PM] Formatting USB drive
[8/11/2024 4:25:07 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[8/11/2024 4:25:15 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[8/11/2024 4:25:15 PM] Downloading: 1u5t-14g386-cb.tar.gz
[8/11/2024 4:25:17 PM] Validating: 1u5t-14g386-cb.tar.gz 
[8/11/2024 4:25:17 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[8/11/2024 4:25:17 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/11/2024 4:25:17 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ
[8/11/2024 4:25:17 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/11/2024 4:25:17 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/11/2024 4:25:17 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/11/2024 4:25:17 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[8/11/2024 4:25:24 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/11/2024 4:25:25 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/11/2024 4:25:25 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/11/2024 4:25:25 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[8/11/2024 4:25:34 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/11/2024 4:25:36 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/11/2024 4:25:36 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/11/2024 4:25:36 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[8/11/2024 4:25:50 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/11/2024 4:25:53 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/11/2024 4:25:53 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/11/2024 4:25:53 PM] Downloading: 4U5T-14G422-CCN_1709611788000.TAR.GZ
[8/11/2024 4:26:01 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/11/2024 4:26:03 PM] Downloaded: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/11/2024 4:26:03 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/11/2024 4:26:03 PM] Downloading: 4U5T-14G422-CBN_1709611416000.TAR.GZ
[8/11/2024 4:26:12 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/11/2024 4:26:15 PM] Downloaded: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/11/2024 4:26:15 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/11/2024 4:26:15 PM] Downloading: 4U5T-14G422-CAN_1709610798000.TAR.GZ
[8/11/2024 4:26:32 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/11/2024 4:26:37 PM] Downloaded: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/11/2024 4:26:37 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/11/2024 4:26:37 PM] Downloading: 4U5T-14G421-CJG_1709610049000.TAR.GZ
[8/11/2024 4:26:45 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/11/2024 4:26:47 PM] Downloaded: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/11/2024 4:26:47 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/11/2024 4:26:47 PM] Downloading: 4U5T-14G421-CHG_1709609492000.TAR.GZ
[8/11/2024 4:27:08 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/11/2024 4:27:12 PM] Downloaded: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/11/2024 4:27:12 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/11/2024 4:27:12 PM] Downloading: 4U5T-14G421-CGG_1709608813000.TAR.GZ
[8/11/2024 4:27:36 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/11/2024 4:27:41 PM] Downloaded: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/11/2024 4:27:41 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/11/2024 4:27:41 PM] Downloading: 4U5T-14G421-CFG_1709608559000.TAR.GZ
[8/11/2024 4:28:05 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/11/2024 4:28:09 PM] Downloaded: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/11/2024 4:28:09 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/11/2024 4:28:09 PM] Downloading: 4U5T-14G421-CEG_1709607297000.TAR.GZ
[8/11/2024 4:28:36 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/11/2024 4:28:41 PM] Downloaded: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/11/2024 4:28:41 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/11/2024 4:28:41 PM] Downloading: 4U5T-14G421-CDG_1709589204000.TAR.GZ
[8/11/2024 4:29:14 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/11/2024 4:29:19 PM] Downloaded: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/11/2024 4:29:19 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/11/2024 4:29:19 PM] Downloading: 4U5T-14G421-CCG_1709587982000.TAR.GZ
[8/11/2024 4:29:42 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/11/2024 4:29:46 PM] Downloaded: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/11/2024 4:29:46 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/11/2024 4:29:46 PM] Downloading: 4U5T-14G421-CBG_1709587496000.TAR.GZ
[8/11/2024 4:30:15 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/11/2024 4:30:19 PM] Downloaded: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/11/2024 4:30:19 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/11/2024 4:30:19 PM] Downloading: 4U5T-14G421-CAG_1708029977000.TAR.GZ
[8/11/2024 4:30:38 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/11/2024 4:30:41 PM] Downloaded: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/11/2024 4:30:41 PM] Preparing USB drive
[8/11/2024 4:30:41 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[8/11/2024 4:30:41 PM] Copying: 1u5t-14g386-cb.tar.gz 
[8/11/2024 4:30:42 PM] Validating: 1u5t-14g386-cb.tar.gz 
[8/11/2024 4:30:42 PM] Copied: 1u5t-14g386-cb.tar.gz 
[8/11/2024 4:30:42 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/11/2024 4:30:42 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/11/2024 4:30:42 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/11/2024 4:30:42 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[8/11/2024 4:30:42 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/11/2024 4:30:42 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/11/2024 4:31:08 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/11/2024 4:31:13 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[8/11/2024 4:31:13 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/11/2024 4:31:13 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/11/2024 4:31:56 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/11/2024 4:32:03 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[8/11/2024 4:32:03 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/11/2024 4:32:03 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/11/2024 4:33:16 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/11/2024 4:33:26 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[8/11/2024 4:33:26 PM] Checking Existing File: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/11/2024 4:33:26 PM] Copying: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/11/2024 4:34:08 PM] Validating: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/11/2024 4:34:14 PM] Copied: 4U5T-14G422-CCN_1709611788000.TAR.GZ 
[8/11/2024 4:34:14 PM] Checking Existing File: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/11/2024 4:34:14 PM] Copying: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/11/2024 4:35:30 PM] Validating: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/11/2024 4:35:39 PM] Copied: 4U5T-14G422-CBN_1709611416000.TAR.GZ 
[8/11/2024 4:35:39 PM] Checking Existing File: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/11/2024 4:35:39 PM] Copying: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/11/2024 4:37:18 PM] Validating: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/11/2024 4:37:33 PM] Copied: 4U5T-14G422-CAN_1709610798000.TAR.GZ 
[8/11/2024 4:37:33 PM] Checking Existing File: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/11/2024 4:37:33 PM] Copying: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/11/2024 4:38:28 PM] Validating: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/11/2024 4:38:36 PM] Copied: 4U5T-14G421-CJG_1709610049000.TAR.GZ 
[8/11/2024 4:38:36 PM] Checking Existing File: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/11/2024 4:38:36 PM] Copying: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/11/2024 4:39:57 PM] Validating: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/11/2024 4:40:09 PM] Copied: 4U5T-14G421-CHG_1709609492000.TAR.GZ 
[8/11/2024 4:40:09 PM] Checking Existing File: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/11/2024 4:40:09 PM] Copying: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/11/2024 4:41:43 PM] Validating: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/11/2024 4:41:57 PM] Copied: 4U5T-14G421-CGG_1709608813000.TAR.GZ 
[8/11/2024 4:41:57 PM] Checking Existing File: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/11/2024 4:41:57 PM] Copying: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/11/2024 4:43:27 PM] Validating: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/11/2024 4:43:41 PM] Copied: 4U5T-14G421-CFG_1709608559000.TAR.GZ 
[8/11/2024 4:43:41 PM] Checking Existing File: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/11/2024 4:43:41 PM] Copying: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/11/2024 4:45:11 PM] Validating: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/11/2024 4:45:25 PM] Copied: 4U5T-14G421-CEG_1709607297000.TAR.GZ 
[8/11/2024 4:45:25 PM] Checking Existing File: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/11/2024 4:45:25 PM] Copying: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/11/2024 4:47:11 PM] Validating: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/11/2024 4:47:27 PM] Copied: 4U5T-14G421-CDG_1709589204000.TAR.GZ 
[8/11/2024 4:47:27 PM] Checking Existing File: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/11/2024 4:47:27 PM] Copying: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/11/2024 4:48:58 PM] Validating: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/11/2024 4:49:12 PM] Copied: 4U5T-14G421-CCG_1709587982000.TAR.GZ 
[8/11/2024 4:49:12 PM] Checking Existing File: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/11/2024 4:49:12 PM] Copying: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/11/2024 4:50:43 PM] Validating: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/11/2024 4:50:57 PM] Copied: 4U5T-14G421-CBG_1709587496000.TAR.GZ 
[8/11/2024 4:50:57 PM] Checking Existing File: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/11/2024 4:50:57 PM] Copying: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/11/2024 4:52:16 PM] Validating: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/11/2024 4:52:28 PM] Copied: 4U5T-14G421-CAG_1708029977000.TAR.GZ 
[8/11/2024 4:52:28 PM] Generating reformat.lst
[8/11/2024 4:52:29 PM] Generating autoinstall.lst
[8/11/2024 4:52:29 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Read the APIM’s model through Forscan and share your findings.

APIM-
Part number: JR3T-14G371-CJG
Calibration level: JR3T-14G371-CJH
Strategy: HB5T-14G374-CA
Calibration: HB5T-14G375-CA

It’s dead, you have reformatted a MY20 APIM.
As per our hw DB, it’s flagged that way and if you had run the checks against it, Syn3Updater would had prevented the creation of a reformat USB

Your options are buying a new APIM or trying to revive it by using this tool, which is not for everyone since it requires certain knowledge → GitHub - bigunclemax/sync3flash: Ford Sync 3 reformat flash tool

If you are NA based, Naviupgrade provides such service.

1 Like

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