Info on display screen is smaller now!

Only 30% of my screen is being used after updating to 3.4, the information is displayed in the top left corner. The only application that uses the full screen is Navigation but a small home screen still displays in the top left corner that appears to be layered over the nav map. I tried to re download but I got the error message PKG_ERR04. Can someone help?


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.17302

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
After trying to re-download
PKG_ERR04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.17302
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Generic STORAGE DEVICE USB Device
Size: 14.8GB
FileSystem: FAT32
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[4/6/2023 11:16:52 PM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: 2.21 (2021) - NA 
[4/6/2023 11:16:52 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[4/6/2023 11:16:52 PM] MY20 Protection: Auto-Detect 
[4/6/2023 11:16:52 PM] Formatting USB drive
[4/6/2023 11:16:52 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[4/6/2023 11:17:14 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/6/2023 11:17:14 PM] Downloading: 1u5t-14g386-cb.tar.gz
[4/6/2023 11:17:16 PM] Validating: 1u5t-14g386-cb.tar.gz 
[4/6/2023 11:17:16 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[4/6/2023 11:17:16 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/6/2023 11:17:16 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[4/6/2023 11:17:35 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/6/2023 11:17:37 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/6/2023 11:17:37 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/6/2023 11:17:37 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[4/6/2023 11:18:06 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/6/2023 11:18:08 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/6/2023 11:18:08 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[4/6/2023 11:18:08 PM] Downloading: NU5T-14G381-AB_1665525837000.TAR.GZ
[4/6/2023 11:19:01 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[4/6/2023 11:19:05 PM] Downloaded: NU5T-14G381-AB_1665525837000.TAR.GZ 
[4/6/2023 11:19:05 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[4/6/2023 11:19:05 PM] Downloading: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[4/6/2023 11:19:56 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[4/6/2023 11:20:00 PM] Downloaded: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[4/6/2023 11:20:00 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[4/6/2023 11:20:00 PM] Downloading: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[4/6/2023 11:20:25 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[4/6/2023 11:20:27 PM] Downloaded: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[4/6/2023 11:20:27 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[4/6/2023 11:20:27 PM] Downloading: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[4/6/2023 11:21:04 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[4/6/2023 11:21:07 PM] Downloaded: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[4/6/2023 11:21:07 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[4/6/2023 11:21:07 PM] Downloading: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[4/6/2023 11:22:06 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[4/6/2023 11:22:22 PM] Downloaded: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[4/6/2023 11:22:22 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[4/6/2023 11:22:22 PM] Downloading: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[4/6/2023 11:23:04 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[4/6/2023 11:23:08 PM] Downloaded: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[4/6/2023 11:23:08 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[4/6/2023 11:23:08 PM] Downloading: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[4/6/2023 11:24:14 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[4/6/2023 11:24:19 PM] Downloaded: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[4/6/2023 11:24:19 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[4/6/2023 11:24:19 PM] Downloading: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[4/6/2023 11:24:56 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[4/6/2023 11:25:09 PM] Downloaded: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[4/6/2023 11:25:09 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[4/6/2023 11:25:09 PM] Downloading: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[4/6/2023 11:26:13 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[4/6/2023 11:26:17 PM] Downloaded: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[4/6/2023 11:26:17 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[4/6/2023 11:26:17 PM] Downloading: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[4/6/2023 11:27:20 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[4/6/2023 11:27:24 PM] Downloaded: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[4/6/2023 11:27:24 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[4/6/2023 11:27:24 PM] Downloading: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[4/6/2023 11:28:39 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[4/6/2023 11:28:44 PM] Downloaded: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[4/6/2023 11:28:44 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[4/6/2023 11:28:44 PM] Downloading: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[4/6/2023 11:29:45 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[4/6/2023 11:29:49 PM] Downloaded: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[4/6/2023 11:29:49 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[4/6/2023 11:29:49 PM] Downloading: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[4/6/2023 11:30:49 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[4/6/2023 11:30:54 PM] Downloaded: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[4/6/2023 11:30:54 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[4/6/2023 11:30:54 PM] Downloading: 4U5T-14G424-CE_1644243346000.TAR.GZ
[4/6/2023 11:30:54 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[4/6/2023 11:30:54 PM] Downloaded: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[4/6/2023 11:30:54 PM] Preparing USB drive
[4/6/2023 11:30:54 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[4/6/2023 11:30:54 PM] Copying: 1u5t-14g386-cb.tar.gz 
[4/6/2023 11:30:59 PM] Validating: 1u5t-14g386-cb.tar.gz 
[4/6/2023 11:30:59 PM] Copied: 1u5t-14g386-cb.tar.gz 
[4/6/2023 11:30:59 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/6/2023 11:30:59 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/6/2023 11:35:27 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/6/2023 11:35:50 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[4/6/2023 11:35:50 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/6/2023 11:35:50 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/6/2023 11:42:42 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/6/2023 11:43:15 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[4/6/2023 11:43:15 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[4/6/2023 11:43:15 PM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[4/6/2023 11:54:05 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[4/6/2023 11:55:03 PM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[4/6/2023 11:55:03 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[4/6/2023 11:55:03 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[4/7/2023 12:06:47 AM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[4/7/2023 12:07:56 AM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[4/7/2023 12:07:56 AM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[4/7/2023 12:07:56 AM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[4/7/2023 12:14:03 AM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[4/7/2023 12:14:39 AM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[4/7/2023 12:14:39 AM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[4/7/2023 12:14:39 AM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[4/7/2023 12:23:52 AM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[4/7/2023 12:24:45 AM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[4/7/2023 12:24:45 AM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[4/7/2023 12:24:45 AM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[4/7/2023 12:41:03 AM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[4/7/2023 12:42:05 AM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[4/7/2023 12:42:05 AM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[4/7/2023 12:42:05 AM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[4/7/2023 12:46:12 AM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[4/7/2023 12:46:15 AM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[4/7/2023 12:46:15 AM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[4/7/2023 12:46:15 AM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[4/7/2023 12:50:44 AM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[4/7/2023 12:51:13 AM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[4/7/2023 12:51:13 AM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[4/7/2023 12:51:13 AM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[4/7/2023 12:55:37 AM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[4/7/2023 12:56:19 AM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[4/7/2023 12:56:19 AM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[4/7/2023 12:56:19 AM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[4/7/2023 1:38:41 AM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[4/7/2023 1:39:44 AM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[4/7/2023 1:39:44 AM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[4/7/2023 1:39:44 AM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[4/7/2023 1:43:57 AM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[4/7/2023 1:44:01 AM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[4/7/2023 1:44:01 AM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[4/7/2023 1:44:01 AM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[4/7/2023 1:49:05 AM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[4/7/2023 1:49:45 AM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[4/7/2023 1:49:45 AM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[4/7/2023 1:49:45 AM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[4/7/2023 1:53:33 AM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[4/7/2023 1:53:55 AM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[4/7/2023 1:53:55 AM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[4/7/2023 1:53:55 AM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[4/7/2023 1:57:46 AM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[4/7/2023 1:58:18 AM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[4/7/2023 1:58:18 AM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[4/7/2023 1:58:18 AM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[4/7/2023 1:58:18 AM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[4/7/2023 1:58:18 AM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[4/7/2023 1:58:18 AM] Generating reformat.lst
[4/7/2023 1:58:18 AM] Generating autoinstall.lst
[4/7/2023 1:58:18 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Use a different USB device, a brand name would be best.

Another Navigator with a 10" screen. This is a common issue when upgrading the Navigators with the 10" screens from Sync 3.0 to 3.2+. You will need to set the Theme back to 10" Landscape using FORScan or appropriate OBD tool.

1 Like

Thank you, I found the post with this common issue and ordered the OBDLink EX. It will be in on Monday so I hope to have the issue resolved then. If I have any issues I will post. Thanks again.

Updating Firmware and Initial Setup ā€“ OBDLink EX in FORScan - Ford / Information - CyanLabs Official Community
FORScan Tutorial Links - Ford / Information - CyanLabs Official Community

Thank you. When mine comes in, can I check back to see if Iā€™m updating it correctly?

My cable came in early and I fixed my issue. Thank you @F150Chief

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