Install USB stick...error message - stuck screen

Ford SYNC 3 Support
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1

I have followed the directions and put in the USB, it started up, then told me to remove the USB…I did not remove it. Then it when to the screen with the message telling my to “insert USB” which it is already inserted. There are no other things plugged into any USB port. I have disconnected my phone and iPod.

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.20204

Do you have a error message, if so what is it?
Please insert USB stick…

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 11 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
Size: 114.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (13)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)

LOG
[2/11/2023 3:08:12 PM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: NA - 2023-02-11 - 1676149099 
[2/11/2023 3:08:12 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[2/11/2023 3:08:12 PM] MY20 Protection: Auto-Detect 
[2/11/2023 3:08:12 PM] Formatting USB drive
[2/11/2023 3:08:12 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/11/2023 3:08:19 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/11/2023 3:08:19 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2/11/2023 3:08:19 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/11/2023 3:08:21 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:21 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/11/2023 3:08:22 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:22 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/11/2023 3:08:25 PM] Validated: NU5T-14G381-AB_1665525837000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:25 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[2/11/2023 3:08:25 PM] Validated: 4U5T-14G424-CE_1644243346000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:25 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[2/11/2023 3:08:28 PM] Validated: 4U5T-14G421-CAE_1644006917000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:28 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[2/11/2023 3:08:32 PM] Validated: 4U5T-14G421-CGE_1644007746000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:32 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[2/11/2023 3:08:35 PM] Validated: 4U5T-14G421-CFE_1644007219000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:35 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[2/11/2023 3:08:38 PM] Validated: 4U5T-14G421-CEE_1644007167000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:38 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[2/11/2023 3:08:42 PM] Validated: 4U5T-14G421-CDE_1644007104000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:42 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[2/11/2023 3:08:45 PM] Validated: 4U5T-14G421-CCE_1644007033000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:45 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[2/11/2023 3:08:49 PM] Validated: 4U5T-14G421-CBE_1644006981000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:49 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[2/11/2023 3:08:53 PM] Validated: 4U5T-14G422-CAK_1644007869000.TAR.GZ (Skipping Download) 
[2/11/2023 3:08:53 PM] Preparing USB drive
[2/11/2023 3:08:53 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/11/2023 3:08:53 PM] Copying: 1u5t-14g386-cb.tar.gz 
[2/11/2023 3:08:53 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/11/2023 3:08:53 PM] Copied: 1u5t-14g386-cb.tar.gz 
[2/11/2023 3:08:53 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/11/2023 3:08:53 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/11/2023 3:09:05 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/11/2023 3:09:09 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/11/2023 3:09:09 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/11/2023 3:09:09 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/11/2023 3:09:35 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/11/2023 3:09:39 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/11/2023 3:09:39 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/11/2023 3:09:39 PM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/11/2023 3:10:11 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/11/2023 3:10:18 PM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[2/11/2023 3:10:18 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[2/11/2023 3:10:18 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[2/11/2023 3:10:18 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[2/11/2023 3:10:18 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[2/11/2023 3:10:18 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[2/11/2023 3:10:18 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[2/11/2023 3:11:06 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[2/11/2023 3:11:15 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[2/11/2023 3:11:15 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[2/11/2023 3:11:15 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[2/11/2023 3:11:56 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[2/11/2023 3:12:06 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[2/11/2023 3:12:06 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[2/11/2023 3:12:06 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[2/11/2023 3:12:58 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[2/11/2023 3:13:07 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[2/11/2023 3:13:07 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[2/11/2023 3:13:07 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[2/11/2023 3:13:55 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[2/11/2023 3:14:04 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[2/11/2023 3:14:04 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[2/11/2023 3:14:04 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[2/11/2023 3:15:03 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[2/11/2023 3:15:14 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[2/11/2023 3:15:14 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[2/11/2023 3:15:14 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[2/11/2023 3:16:04 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[2/11/2023 3:16:12 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[2/11/2023 3:16:12 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[2/11/2023 3:16:12 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[2/11/2023 3:17:05 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[2/11/2023 3:17:13 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[2/11/2023 3:17:13 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[2/11/2023 3:17:13 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[2/11/2023 3:18:09 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[2/11/2023 3:18:19 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[2/11/2023 3:18:19 PM] Generating reformat.lst
[2/11/2023 3:18:19 PM] Generating autoinstall.lst
[2/11/2023 3:18:19 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

I have tried every USB port in the vehicle. I have tired different USB sticks. The screen is now stuck, even when the vehicle is turned off.

3

If the reformat finished and there was a message on a green screen saying to remove the USB, you should have done so. It’s in the instructions…

The installation should have taken about 28 minutes. If it did not, then something was not set up correctly in the Syn3 Updater.

Are you now at the reformat screen with the Mustang and the message to insert the USB?

4

The reformat never started, it simply indicated there was an update, to remove the USB stick. Then it immediately went to the screen with the Mustang and has stayed there. Never had a green screen.

Yes, it remains on the screen with the Mustang and is asking to insert the USB stick, I have inserted the stick in every USB port and nothing works.

5

It is in reformat mode at this point.

So, it either can’t see the USB or there is nothing to see on the USB. I am wondering if what you are using is and actual USB flash drive, or a USB HD. You need to use a flash drive.

Mode: Drive
Model: USB SanDisk 3.2Gen1 USB Device
Size: 114.6GB

6

It is a SanDisk Ultra USB 3.0 128GB flash drive

7

I would try another USB…although I have not had an issue with the SanDisk drives. This one is a Gen 3.2, so maybe something there?

The ports in the console bin would be the only ones to use for this…

8

Tried a different USB flash drive…same thing. The screen is stuck on the Mustang and asking for the USB stick to be inserted. :frowning:

9

We had other cases like yours that failed due to bad USB wiring / hardware, they had to replace the USB hub and that made it work.

10

Try this…

Recover the APIM from a failed reformat installation.

  1. Download Sync 3.3.19052, 4U5T-14G381-AN_1552583626000.TAR.GZ.
  2. Make a usb formatted EXFAT with the following:
    a. In the root of the usb, place the reformat.lst file attached below…
    b. Create a SyncMyRide folder.
    c. In the SyncMyRide folder, place file 4U5T-14G381-AN_1552583626000.TAR.GZ.
  3. Insert USB in the vehicle Sync USB port and wait for the installation to finish.
  4. Reboot the Sync unit.
  5. This will recover the unit to Sync 3.3.19052.

The Sync unit will only have the Sync app installed now, no voice files, maps, etc. At this point, you can now update or reformat the unit with the current Sync version with the appropriate files (and maps for NAV units). Use the Syn3 Updater and enter the current version as Sync 3.3.19052 along with your region information, etc.

reformat.lst (44 Bytes)

If this does not work, I would suggest replacing the USB hub.

11

Still does not work…this is the pits, to say the least. And being in Lubbock, on a Saturday, going to guess there won’t be a USB hub available, will most likely have to be ordered. Ugh. Guess I should have left it alone and just lived with what I had. Right now, I have nothing…no radio, no CD player, no iPod, no navigation…just a screen that is stuck even with the vehicle turned off. :frowning:

Thanks for the suggestions, even though I couldn’t get anything to work, I do appreciate the help. Hopefully, the dealer can at least get it back to factory settings.

12

That’s up to you, but I doubt they will fix YOUR unit and charge you a lot of money for a new APIM. Or if they fix yours, they will charge a lot of money as well.

I know this is not optimal, and to be fair there was no way for you to know this would happen. Changing the USB hub is easy and cheap, I would try that first.
And about it not turning off, you can pull the fuse so it looses power.

1 Like
13

Disconnect the battery for 15 minutes and then see if it makes any difference. On some of the early Sync units this will work. You have nothing to loose…

14

Disconnecting the battery did not help. Hopefully the dealership will have a new USB module and that will work, but at this point, I am not very confident. The USB port works if I plug in my iPod to charge it. I have tried 3 different USB sticks with no luck. I sure hope I can fix this.

15

Read this thread → Sync3 stuck on "please insert usb" screen

If after initial troubleshooting we point towards the USB hub it’s because we had cases like yours before. You can even try the SD thing described there as well.

1 Like
16

You could just replace the USB hub for about $55 US and possibly forego the dealer service route. For the 2018 Expedition, the hub you will need is in the center console in the front cubby. It should be the narrow 2 port version.

HC3Z-19A387-C (BLUE BACKLIGHTING) Ford (Narrow 2 USB-A Port)
HC3Z-19A387-H (BLUE BACKLIGHTING) Ford (Narrow 2 USB-A Port)
Interchange Part Number:
HC3T-14F014-AC, HC3T-14F014-DC
2015-2019 Ford Kuga
2017-2020 Ford F-150
2018-2020 Ford Expedition

Module Interface HC3Z-19A387-H | TascaParts.com

Media Hub, CarPlay Compatible - 2015-2020 Ford/Lincoln - SYNC 3 - Ford / Information - CyanLabs Official Community

17

Since we didn’t hear back from you in 10 days, I’m assuming no farther assistance is required, thus I’m closing this thread.