Sync3 stuck on "please insert usb" screen

2017 F150 stock sync 3. Updating from sync 3.0 to 3.4 with 2021 nav. Installed usb stick and update began. The update complete screen showed up and I left the usb in as instructed. The Mustang background then appeared and says please insert usb stick… It will not come off of that screen. Ive used 3 different usb sticks in both ports that were formatted in exFAT, Made sure the ports had power, master resets, and even different versions to see if it will work. Tried running an interrogator log but it is not working either.
Ive seen where someone has replaced the usb ports in the past and it worked but I’m not yet willing to take a $100 guess when there may be another solution.
I do have Forscan if there is anything that can be done with that program.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.19205

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.8.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.0.19205
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Generic Mass-Storage USB Device
Size: 119.1GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AB_1665525837000.TAR.GZ
MAP=4U5T-14G421-CAE_1644006917000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCK_1644009966000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBK_1644010207000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAK_1644007869000.TAR.GZ
MAP=4U5T-14G421-CHE_1644007810000.TAR.GZ
MAP=4U5T-14G421-CGE_1644007746000.TAR.GZ
MAP=4U5T-14G421-CJE_1644007404000.TAR.GZ
MAP=4U5T-14G421-CFE_1644007219000.TAR.GZ
MAP=4U5T-14G421-CEE_1644007167000.TAR.GZ
MAP=4U5T-14G421-CDE_1644007104000.TAR.GZ
MAP=4U5T-14G421-CCE_1644007033000.TAR.GZ
MAP=4U5T-14G421-CBE_1644006981000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CE_1644243346000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.8.0 Stable - reformat  Mode - Sync 3.4.22251 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (17)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AB_1665525837000.TAR.GZ (869.8MB)
4U5T-14G421-CAE_1644006917000.TAR.GZ (1GB)
4U5T-14G422-CCK_1644009966000.TAR.GZ (536.9MB)
4U5T-14G422-CBK_1644010207000.TAR.GZ (774.8MB)
4U5T-14G422-CAK_1644007869000.TAR.GZ (1.3GB)
4U5T-14G421-CHE_1644007810000.TAR.GZ (997.4MB)
4U5T-14G421-CGE_1644007746000.TAR.GZ (1.1GB)
4U5T-14G421-CJE_1644007404000.TAR.GZ (668.1MB)
4U5T-14G421-CFE_1644007219000.TAR.GZ (1.1GB)
4U5T-14G421-CEE_1644007167000.TAR.GZ (1.1GB)
4U5T-14G421-CDE_1644007104000.TAR.GZ (1.3GB)
4U5T-14G421-CCE_1644007033000.TAR.GZ (1.1GB)
4U5T-14G421-CBE_1644006981000.TAR.GZ (1.1GB)
4U5T-14G424-CE_1644243346000.TAR.GZ (1.6KB)

LOG
[12/3/2022 12:10:45 PM] Selected Region: NA - Release: Sync 3.4.22251 - Map Version: 2.21 (2021) - NA 
[12/3/2022 12:10:45 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[12/3/2022 12:10:45 PM] MY20 Protection: Auto-Detect 
[12/3/2022 12:10:45 PM] Formatting USB drive
[12/3/2022 12:10:45 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/3/2022 12:10:54 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/3/2022 12:10:54 PM] Downloading: 1u5t-14g386-cb.tar.gz
[12/3/2022 12:10:56 PM] Validating: 1u5t-14g386-cb.tar.gz 
[12/3/2022 12:10:56 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[12/3/2022 12:10:56 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/3/2022 12:10:56 PM] Downloading: 5U5T-14G391-CS_1660783942000.TAR.GZ
[12/3/2022 12:11:10 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/3/2022 12:11:12 PM] Downloaded: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/3/2022 12:11:12 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/3/2022 12:11:12 PM] Downloading: 4U5T-14G423-CC_1615429225000.TAR.GZ
[12/3/2022 12:11:34 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/3/2022 12:11:36 PM] Downloaded: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/3/2022 12:11:36 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/3/2022 12:11:36 PM] Downloading: NU5T-14G381-AB_1665525837000.TAR.GZ
[12/3/2022 12:12:08 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/3/2022 12:12:11 PM] Downloaded: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/3/2022 12:12:11 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/3/2022 12:12:11 PM] Downloading: 4U5T-14G421-CAE_1644006917000.TAR.GZ
[12/3/2022 12:12:59 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/3/2022 12:13:03 PM] Downloaded: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/3/2022 12:13:03 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/3/2022 12:13:03 PM] Downloading: 4U5T-14G422-CCK_1644009966000.TAR.GZ
[12/3/2022 12:13:23 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/3/2022 12:13:25 PM] Downloaded: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/3/2022 12:13:25 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/3/2022 12:13:25 PM] Downloading: 4U5T-14G422-CBK_1644010207000.TAR.GZ
[12/3/2022 12:13:57 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/3/2022 12:14:01 PM] Downloaded: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/3/2022 12:14:01 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/3/2022 12:14:01 PM] Downloading: 4U5T-14G422-CAK_1644007869000.TAR.GZ
[12/3/2022 12:14:50 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/3/2022 12:14:55 PM] Downloaded: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/3/2022 12:14:55 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/3/2022 12:14:55 PM] Downloading: 4U5T-14G421-CHE_1644007810000.TAR.GZ
[12/3/2022 12:15:33 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/3/2022 12:15:36 PM] Downloaded: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/3/2022 12:15:36 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/3/2022 12:15:36 PM] Downloading: 4U5T-14G421-CGE_1644007746000.TAR.GZ
[12/3/2022 12:16:17 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/3/2022 12:16:22 PM] Downloaded: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/3/2022 12:16:22 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/3/2022 12:16:22 PM] Downloading: 4U5T-14G421-CJE_1644007404000.TAR.GZ
[12/3/2022 12:16:46 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/3/2022 12:16:49 PM] Downloaded: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/3/2022 12:16:49 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/3/2022 12:16:49 PM] Downloading: 4U5T-14G421-CFE_1644007219000.TAR.GZ
[12/3/2022 12:17:27 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/3/2022 12:17:31 PM] Downloaded: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/3/2022 12:17:31 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/3/2022 12:17:31 PM] Downloading: 4U5T-14G421-CEE_1644007167000.TAR.GZ
[12/3/2022 12:18:12 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/3/2022 12:18:16 PM] Downloaded: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/3/2022 12:18:16 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/3/2022 12:18:16 PM] Downloading: 4U5T-14G421-CDE_1644007104000.TAR.GZ
[12/3/2022 12:19:04 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/3/2022 12:19:08 PM] Downloaded: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/3/2022 12:19:08 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/3/2022 12:19:08 PM] Downloading: 4U5T-14G421-CCE_1644007033000.TAR.GZ
[12/3/2022 12:19:48 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/3/2022 12:19:52 PM] Downloaded: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/3/2022 12:19:52 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/3/2022 12:19:52 PM] Downloading: 4U5T-14G421-CBE_1644006981000.TAR.GZ
[12/3/2022 12:20:34 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/3/2022 12:20:38 PM] Downloaded: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/3/2022 12:20:38 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/3/2022 12:20:38 PM] Downloading: 4U5T-14G424-CE_1644243346000.TAR.GZ
[12/3/2022 12:20:38 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/3/2022 12:20:38 PM] Downloaded: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/3/2022 12:20:38 PM] Preparing USB drive
[12/3/2022 12:20:38 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/3/2022 12:20:38 PM] Copying: 1u5t-14g386-cb.tar.gz 
[12/3/2022 12:20:39 PM] Validating: 1u5t-14g386-cb.tar.gz 
[12/3/2022 12:20:39 PM] Copied: 1u5t-14g386-cb.tar.gz 
[12/3/2022 12:20:39 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/3/2022 12:20:39 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/3/2022 12:21:03 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/3/2022 12:21:04 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/3/2022 12:21:04 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/3/2022 12:21:04 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/3/2022 12:22:15 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/3/2022 12:22:17 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/3/2022 12:22:17 PM] Checking Existing File: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/3/2022 12:22:17 PM] Copying: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/3/2022 12:23:37 PM] Validating: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/3/2022 12:24:39 PM] Copied: NU5T-14G381-AB_1665525837000.TAR.GZ 
[12/3/2022 12:24:39 PM] Checking Existing File: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/3/2022 12:24:39 PM] Copying: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/3/2022 12:26:00 PM] Validating: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/3/2022 12:27:14 PM] Copied: 4U5T-14G421-CAE_1644006917000.TAR.GZ 
[12/3/2022 12:27:14 PM] Checking Existing File: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/3/2022 12:27:14 PM] Copying: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/3/2022 12:27:55 PM] Validating: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/3/2022 12:28:38 PM] Copied: 4U5T-14G422-CCK_1644009966000.TAR.GZ 
[12/3/2022 12:28:38 PM] Checking Existing File: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/3/2022 12:28:38 PM] Copying: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/3/2022 12:29:35 PM] Validating: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/3/2022 12:30:37 PM] Copied: 4U5T-14G422-CBK_1644010207000.TAR.GZ 
[12/3/2022 12:30:37 PM] Checking Existing File: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/3/2022 12:30:37 PM] Copying: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/3/2022 12:32:09 PM] Validating: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/3/2022 12:33:52 PM] Copied: 4U5T-14G422-CAK_1644007869000.TAR.GZ 
[12/3/2022 12:33:52 PM] Checking Existing File: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/3/2022 12:33:52 PM] Copying: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/3/2022 12:35:01 PM] Validating: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/3/2022 12:36:25 PM] Copied: 4U5T-14G421-CHE_1644007810000.TAR.GZ 
[12/3/2022 12:36:25 PM] Checking Existing File: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/3/2022 12:36:25 PM] Copying: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/3/2022 12:37:46 PM] Validating: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/3/2022 12:39:20 PM] Copied: 4U5T-14G421-CGE_1644007746000.TAR.GZ 
[12/3/2022 12:39:20 PM] Checking Existing File: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/3/2022 12:39:20 PM] Copying: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/3/2022 12:40:12 PM] Validating: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/3/2022 12:41:00 PM] Copied: 4U5T-14G421-CJE_1644007404000.TAR.GZ 
[12/3/2022 12:41:00 PM] Checking Existing File: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/3/2022 12:41:00 PM] Copying: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/3/2022 12:42:16 PM] Validating: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/3/2022 12:43:47 PM] Copied: 4U5T-14G421-CFE_1644007219000.TAR.GZ 
[12/3/2022 12:43:47 PM] Checking Existing File: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/3/2022 12:43:47 PM] Copying: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/3/2022 12:45:11 PM] Validating: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/3/2022 12:46:40 PM] Copied: 4U5T-14G421-CEE_1644007167000.TAR.GZ 
[12/3/2022 12:46:40 PM] Checking Existing File: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/3/2022 12:46:40 PM] Copying: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/3/2022 12:48:09 PM] Validating: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/3/2022 12:49:57 PM] Copied: 4U5T-14G421-CDE_1644007104000.TAR.GZ 
[12/3/2022 12:49:57 PM] Checking Existing File: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/3/2022 12:49:57 PM] Copying: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/3/2022 12:51:14 PM] Validating: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/3/2022 12:52:44 PM] Copied: 4U5T-14G421-CCE_1644007033000.TAR.GZ 
[12/3/2022 12:52:44 PM] Checking Existing File: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/3/2022 12:52:44 PM] Copying: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/3/2022 12:54:01 PM] Validating: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/3/2022 12:55:36 PM] Copied: 4U5T-14G421-CBE_1644006981000.TAR.GZ 
[12/3/2022 12:55:36 PM] Checking Existing File: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/3/2022 12:55:36 PM] Copying: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/3/2022 12:55:36 PM] Validating: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/3/2022 12:55:36 PM] Copied: 4U5T-14G424-CE_1644243346000.TAR.GZ 
[12/3/2022 12:55:36 PM] Generating reformat.lst
[12/3/2022 12:55:36 PM] Generating autoinstall.lst
[12/3/2022 12:55:36 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

I just hope you didn’t try 3 pendrives like this

I mean, your computer can’t even name it, so it seems cheap or generic.
Try using a quality branded pendrive first, if you have one. Or try getting a good one.

We are also assuming you do not have any other device (sd card reader, pendrive, disk, etc) connected to the vehicle when you are attempting this.

You can see another one of this histories here → Another Please insert USB debacle
And as you mentioned, it was a faulty usb hub that was causing the issue.

If you are already on the reformat phase, the only way to recover the unit is to complete the process.

2 Likes

I tried a different one and it shows up as this in the log

Model: Lexar USB Flash Drive USB Device

All have been USB 2 drives
Do you think a USB 3 would help?

1 Like

Absolutely. USB 3 will be much quicker with the update.
Make sure the drive is formatted exFAT with MBR. (Master Boot Record). The Syn3 Updater app should do this for you. Do not use a GPT drive, it will not work. Some of the cheap knock off drives have issues with the GPT vs MBR formatting. We recommend using a good quality well known manufacturers for USB drives, as you get what you pay for with these.

Well, Lexar at least seems like a brand, but I do not really know how good they are. Usually you can’t go wrong with SanDisk, we had a lot of success cases with that brand.

About the USB ports on your vehicle: are they lighted?
If you connect your phone, does it charge?.
Because on the other thread that I pasted before as reference, the user noticed some intermittence with the ports functionality.

Not sure about the 3rd device’s brand you used, but odds start to point to the USB hub… I mean, this could only be discarded with a quality branded USB pendrive (not a disk, not a card reader)…

I just purchased a SanDisk Ultra 3.0 64GB flash drive. Going to redownload on this and check the results.
It is in MBR and exFAT and formatted

Great, that will clear things up.
Also, if you are using the automated method, you won’t have to download anything.
Syn3updater will just create and validate the usb, so it should be a quick process, since syn3updater already downloaded the files in the previous runs.

Still nothing with the new usb stick. Tried it in both ports for a few minutes a piece with no change. Restarting sync between each try.

Sorry to hear that didn’t work.
Sadly, things keep pointing to a failing USB hub.
I mean, you tried 4 pendrives now (1 Lexar which is at least branded, and Sandisk which is a known a quality brand).

About the USB ports on your vehicle: are they lighted?
If you connect your phone, does it charge?.

They are lighted and phone does charge, even now. I used android auto through usb quite often. The only strange thing about the usb hub was one of the pen drives would light up solid red in the bottom port and blink red in the top port whilst trying to do this update.

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Oh man, it’s not making things easy.
Try this:

  • power off the unit / reset it once again
  • start the unit up
  • once the message appears, connect your phone to a port
  • once it starts charging (hence, the USB has power), disconnect it and connect the sandisk pendrive to that port

Does the unit do anything?.

About the red flashing thing, I’m not sure what to make of that since I’m not familiar with your vehicle.

A side note: a charging phone does not equal to data transfer. So if the phone starts charging it means only that, that the port has power transfer capability… But a device as an USB pendrive, also requires data transfer.

About the APIM (sync3 unit), it’s recoverable as long as you can complete the process, nothing is bricked here.

The red light was referring to the internal light of the usb stick I was previously using.
Just got done attempting the usb cable plugged in to charge phone and removing to insert SanDisk stick.
I found that the bottom port will charge the phone however the top port does not.
Could this indicate anything?

Thank you for the fast responses its much appreciated

As far as I know, the USB hub is one module that powers and enables multiple USB ports… So if one port is failing, it could indicate some issue with the module itself, or with the cabling at least.

Lets see if anyone else has something to add on the topic, since I’m running out of ideas.

I went to the Ford service center and ordered a new usb hub today, should be in Wednesday. Ill follow up if it works.
When I pulled the current one out of the console the plastic casing was already unclipped which leads me to believe the previous owner had issues as well, not likely installed in the vehicle like that from the factory because it has 4 inspection marks on it.

Thank you for the update, we will wait for your feedback once you get the module replaced.

I’m just passing by to see if you have any update from your side.
Were you able to complete the process once the hub was replaced?.

Part still hasnt arrived. They said it could be delivered today.

The part still hasn’t arrived and they don’t seem to know why. I did however find a thread from Feb 2021 where user OldN00b was having the same issue. They downloaded the same update only without maps and it worked. Im assuming they got a different usb module after that, downgraded to 3.3 and re-upgraded to 3.4 with maps and it worked. Does this sound like a good idea for now just to get it back up and running until the part comes in?

Do you have a link for that thread?.

You can try installing Sync3 alone (no maps), so that you will be able to listen to music or user another navigation map. You can add maps later, or do all over again (recommended based on the time it takes to install only maps).

If you ask me, it’s worth trying since your unit is not operative.
But if it works, I’m completely lost as to why it has failed until now.
Because here’s the thing: the process is not even starting, so what difference would it make to process less packages?. I could understand the process failing at the middle, lets say (because of thermal or voltage issues on a faulty hub).

But not even starting?..

Anyways, try it, you have nothing to loose.