Installation Paused...USB Has Been changed

[kturner367 (Ken)]

@SaNdMaN , @F150Chief - All of you have been so nice and helpful. Thank you!

I continued to try to get the interrogator to work. There is one thing universally true on my unit…I always get:
Installation paused. The USB storage device has been changed or removed. Installation will resume when the device is re-inserted.

I’ve got some ideas that I’m going to work with today. It is sort of silly for me to continue, but this is a mystery to me that I just want to solve. I’ll get back to you with my success or failure. Thanks!

[Louage]

Have you got a hub with an sd card? If so, remove the sd card, otherwise as mentioned likely a faulty hub.

[Zhao (Alex)]

I got same error, Did you ever find a solution?

[kturner367 (Ken)]

@Zhao - It was not for a lack of effort or help, but I tried everything multiple times without success. It is always the same :

Installation paused. The USB storage device has been changed or removed. Installation will resume when the device is re-inserted.

I am going to wait on new updates from CyanLabs. I bet it gets fixed at some time.

[CyanLabs (Scott)]

CyanLabs will never fix this issue as it’s not our issue, you either have a faulty hub or faulty usb.

[Zhao (Alex)]

Tutorial: APIM Interrogator Utility/Create Interrogator Log

Tutorial: APIM Interrogator Utility/Create Interrogator Log This utility will output an xml file that contains information about the APIM including the storage, asbuilt, serial number, hardware and software part numbers, as well as strategy and calibration versions. The xml file contains information on installed map and NAV_Voice files, if applicable to the APIM. The file can be opened in your browser or viewed thru the Syn3 Updater. Using this utility will not affect the installation of softwa…

I copy these into autoinstall.lst
It start update and return LST_ERR04

without these space just return Installation paused.
sound stupid

[F150Chief]

This is a common issue with word processing editors inserting characters. Paste as plain text, not formatted text.

[Zhao (Alex)]

But use syn3updater create file
Return
Installation paused. The USB storage device has been changed or removed. Installation will resume when the device is re-inserted.

I will change OS from Win10 to Win7 next try

[F150Chief]

If you are on Sync 3.0, use file -AB.
For Sync 3.2 and above, use file -AC.

For Sync 3.2/3.3/3.4:
Copy and paste this file to the USB replacing your existing file. Do not edit it.
autoinstall.lst (116 Bytes)

Make sure the file in the SyncMyRide folder matches that in the autoinstall.lst file.
GB5T-14G386-AC.tar.gz

For Sync 3.0:
Copy and paste this file to the USB replacing your existing file. Do not edit it.
autoinstall.lst (116 Bytes)

Make sure the file in the SyncMyRide folder matches that in the autoinstall.lst file.
GB5T-14G386-AB.tar.gz

[Zhao (Alex)]

Still return Installation paused.

[F150Chief]

What Sync version are you presently on?

Have you checked your APIM for DTC’s? There may be an issue.
It could also be an issue with the USB hub.

[Zhao (Alex)]

SYNC3 3.0 17276_PRODUCT
Non Navigation

[F150Chief]

@F150Chief

For Sync 3.0:
Copy and paste this file to the USB replacing your existing file. Do not edit it.
autoinstall.lst (116 Bytes)

Make sure the file in the SyncMyRide folder matches that in the autoinstall.lst file.
GB5T-14G386-AB.tar.gz

This is the file and autoinstall.lst you are using?
Did you check the APIM for DTC’s?

[Zhao (Alex)]

Yes *-AB.tar.gz
I dont know how to do that

[F150Chief]

This unit looks like it has never been updated. Looking at the picture above, if you are looking to update to Sync 3.4.21020, forget about running the Interrogator file, you will have enough free space to perform the upgrade for NON-NAV using the Syn3 Updater.

The files you need are:
5U5T-14G381-ER 847Mb Sync3 v3.4.21020
5U5T-14G391-BN 1.4Gb Sync3 v3.2.20339

And Gracenotes, either:
4U5T-14G423-BB 923Mb Sync3 v3.3.20178 1.1.1.2220 (GL-0011)
or
4U5T-14G423-EB 390Mb Sync3 v3.3.20178 1.1.1.2208 (CN-0020)
depending on what will fit on the storage.

[Zhao (Alex)]

OK I will try it
Thanks a lot

[Zhao (Alex)]

CYANLABS - SYN3 UPDATER - V2.5.7.0
Branch: Release
Operating System: Microsoft Windows 10 专业版 (2009)

PREVIOUS CONFIGURATION
Version: 3.0.17276
Region: CN
Navigation: False
Mode: reformat

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 108 USB Device 7.4GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-BN_1615427750000.TAR.GZ
GRACENOTES=4U5T-14G423-BB_1598634411000.TAR.GZ
APPS=5U5T-14G381-ER_1615427592000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - reformat Mode - Sync 3.4.21020 CN

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (4)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-BN_1615427750000.TAR.GZ (1.4GB)
4U5T-14G423-BB_1598634411000.TAR.GZ (923MB)
5U5T-14G381-ER_1615427592000.TAR.GZ (847.1MB)

LOG
[2021/4/15 10:34:31] Selected Region: CN - Release: Sync 3.4.21020 - Map Version: 非导航APIM
[2021/4/15 10:34:31] Install Mode: reformat
[2021/4/15 10:34:31] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2021/4/15 10:34:31] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[2021/4/15 10:34:31] Checking Existing File: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:34:31] Downloading: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:38:39] Validating: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:38:48] Downloaded: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:38:48] Checking Existing File: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:38:48] Downloading: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:41:57] Validating: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:42:02] Downloaded: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:42:02] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 10:42:02] Downloading: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 10:46:38] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 10:46:43] Downloaded: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 10:46:43] Preparing USB drive
[2021/4/15 10:46:43] Formatting USB drive
[2021/4/15 10:46:43] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2021/4/15 10:47:04] Checking Existing File: 1u5t-14g386-cb.tar.gz
[2021/4/15 10:47:04] Copying: 1u5t-14g386-cb.tar.gz
[2021/4/15 10:47:08] Validating: 1u5t-14g386-cb.tar.gz
[2021/4/15 10:47:09] Copied: 1u5t-14g386-cb.tar.gz
[2021/4/15 10:47:09] Checking Existing File: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:47:09] Copying: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:52:59] Validating: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:54:26] Copied: 5U5T-14G391-BN_1615427750000.TAR.GZ
[2021/4/15 10:54:26] Checking Existing File: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:54:26] Copying: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:58:16] Validating: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:59:10] Copied: 4U5T-14G423-BB_1598634411000.TAR.GZ
[2021/4/15 10:59:10] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 10:59:10] Copying: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 11:02:32] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 11:03:22] Copied: 5U5T-14G381-ER_1615427592000.TAR.GZ
[2021/4/15 11:03:22] Generating reformat.lst
[2021/4/15 11:03:22] Generating autoinstall.lst
[2021/4/15 11:03:22] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

[avdonr]

Try doing a master reset and then the USB again.

[Zhao (Alex)]

not work

[CyanLabs (Scott)]

Use a decent drive