What is your SYNC Region? - United States, Canada & Mexico
What is your current SYNC Version? - 3.0 Build 17276
Do you have Navigation? - No
Do you have a error message, if so what is it? Installation paused. The USB storage device has been changed or removed. Installation will resume when the device is re-inserted.
Please paste your log output or provide the URL to your log file below
CYANLABS - SYN3 UPDATER - V2.4.2.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2009)
Please describe in detail your issue below I’ve tried with multiple USB thumb drives and external hard drives. I’ve also tried with every version of Sync available on Cyanlabs. The result is always the same. It’s embarrassing to say how may times I’ve tried, but I’ve been in complete disbelief. It’s just weird.
Do you have any other device (usb, phone, sd card reader, sd card) connected to another port?
All ports should be clear, except the one you are using for the upgrade.
Replace VOICE=5U5T-14G391-BM_1598635668000.TAR.GZ with 5U5T-14G391-CM_1598635923000.TAR.GZ, available in the updater or software database on the site.
You have an 8GB APIM, and the file is too large for the amount of free storage. You can run the APIM Interrogator and read this tutorial for a better explanation.
Thanks, @F150Chief! Obviously you are onto something. I studied your note carefully and I noticed this.
In my log file posted above on 3/13/21 for release 3.4.20351, there were three files:
FILES (3)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)
5U5T-14G391-BM_1598635668000.TAR.GZ (1.4GB)
Today, I repeated the installation for release 3.4.20351 and there are now 4 files.
FILES (4)
1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)
5U5T-14G381-EM_1611967752000.TAR.GZ (848.6MB)
5U5T-14G391-CM_1598635923000.TAR.GZ (385.4MB)
I find this very interested, so I am going to try to run the APIM interrogator.
@F150Chief - I think this will surprise you. I used the application to create an Interrogator Log USB (log file below). To my surprise, the Interrogator Log USB gave me the same error that I always get:
Installation paused. The USB storage device has been changed or removed. Installation will resume when the device is re-inserted.
CYANLABS - SYN3 UPDATER - V2.4.2.0
Branch: Release
Operating System: Microsoft Windows 10 Home (2009)
PREVIOUS CONFIGURATION
Version: 3.0.17276
Region: NA
Navigation: False
Mode: autoinstall
DESTINATION DETAILS
Mode: Drive
Model: SanDisk Cruzer Glide USB Device 29.8GB
FileSystem: exFAT
Partition Type: MBR
AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Interrogator Log Utility NA
[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-AD_1606255780000.TAR.GZ
Open1 = SyncMyRide\GB5T-14G386-AD_1606255780000.TAR.GZ
Options = AutoInstall
FILES (1)
GB5T-14G386-AD_1606255780000.TAR.GZ (46.1KB)
LOG
[3/20/2021 3:35:36 PM] Selected Region: NA - Release: Interrogator Log Utility - Map Version: Non Nav APIM
[3/20/2021 3:35:36 PM] Install Mode: autoinstall
[3/20/2021 3:35:36 PM] Checking Existing File: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:36 PM] Downloading: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:37 PM] Validating: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:37 PM] Downloaded: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:37 PM] Preparing USB drive
[3/20/2021 3:35:37 PM] Formatting USB drive
[3/20/2021 3:35:37 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[3/20/2021 3:35:45 PM] Generating Autoinstall.lst
[3/20/2021 3:35:45 PM] Checking Existing File: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:45 PM] Copying: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:45 PM] Validating: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:45 PM] Copied: GB5T-14G386-AD_1606255780000.TAR.GZ
[3/20/2021 3:35:45 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
@SaNdMaN , @F150Chief - All of you have been so nice and helpful. Thank you!
I continued to try to get the interrogator to work. There is one thing universally true on my unit…I always get: Installation paused. The USB storage device has been changed or removed. Installation will resume when the device is re-inserted.
I’ve got some ideas that I’m going to work with today. It is sort of silly for me to continue, but this is a mystery to me that I just want to solve. I’ll get back to you with my success or failure. Thanks!
But use syn3updater create file
Return Installation paused. The USB storage device has been changed or removed. Installation will resume when the device is re-inserted.
